Performance Measures

Island Health continually monitors and tracks data and information to assess how well the organization is meeting its goals and objectives. The following performance measures:

  • are relevant and easy to understand
  • reflect Island Health-wide performance
  • are based on reliable data
  • change over time to reflect current performance and priorities

Each performance measure relates to Island Health’s goals and objectives as well as high-level goals the Ministry of Health establishes for the health system in our annual Health Service Plan

Improve the Experience, Quality, and Outcomes of Health and Care Services for Patients, Clients, and Families

Patient Concerns Completed

Hospital Standardized Mortality

Clostridium Difficile Disease

Hand Hygiene Compliance

Hospital Harm - Overall

Patient Safety Events with Completed Reviews

Electronic Best Possible Medication History

Fall-Related Hospitalizations Age 75+

Long-term Care Hours per Funded Day

Left Emergency without Being Seen

Long-term Care Wait Time

Surgeries Waiting Longer Than Clinical Benchmark

Colonoscopy Wait Times

MRI Exams

CT Exams

Home Care Professional Services

Potential Inappropriate Use of Antipsychotics

Worsening Stage 2-4 Pressure Ulcers in Long-term Care

Admitted Emergency Visits LOS in ED

Actual Length of Stay vs. Expected Length of Stay - Medical

Alternate Level of Care

Ambulatory Care Sensitive Conditions Utilization

30-Day Overall Readmission

Readmissions, Mental Illness & Substance Use

Acute Care Occupancy

Improve the Experience, Health, and Well-being of People Working and Volunteering at Island Health

Mask Fit Testing - Staff

Influenza Immunization Policy Compliance

COVID-19 Staff Immunization Rate

Time Loss Claims Rate

Days Lost

Long-Term Disability


Sick Time

Vacation Taken

Employee Turnover

Increase Health System Value and Ensure the Sustainability of Health and Care Services

Greenhouse Gas Emissions 

Financial Reporting

Improve the Health and Wellness of the Population

Drinking Water Quality

7 Year Childhood Immunization Coverage

COVID-19 Population Immunization Rate

Illicit Drug Overdose Deaths

Self-Harm Hospitalizations

Hospitalizations Entirely Caused by Alcohol

Communities with Healthy Living Plan

Life Expectancy Disparity Ratio

Age-Standardized Incidence of Diabetes

Infant Mortality