Performance Measures

Island Health continually monitors and tracks data and information to assess how well the organization is meeting its goals and objectives. The following performance measures:

  • are relevant and easy to understand
  • reflect Island Health-wide performance
  • are based on reliable data
  • change over time to reflect current performance and priorities

Each performance measure relates to Island Health’s goals and objectives as well as high-level goals the Ministry of Health establishes for the health system in our annual Health Service Plan


Communities with Healthy Living Plan

Ambulatory Care Sensitive Conditions Utilization

Hospitalizations Age 75+

Emergency Visits Age 75+

Fall-Related Hospitalizations Age 75+

Life Expectancy Disparity Ratio

Age-Standardized Incidence Rate of Diabetes

7 Year Childhood Immunization Coverage

Infant Mortality

Smoking During Pregnancy 

Drinking Water Quality

Emergency Department Patient Experience 

Island Health Staff Experience

Island Health Medical Staff Experience

Cultural Safety Training

Hours of Care per Resident Day

Greenhouse Gas Emissions

Quality and Patient Safety

Services are considered appropriate when they meet the patients', clients' and residents' needs and are proven to produce health benefits.

Readmissions, Mental Illness and Substance Use

Rate of Illicit Drug Overdose Deaths

Hospital Standardized Mortality

Clostridium Difficile Disease

Hand Hygiene Compliance

Hospital Harm - Delirium

Hospital Harm - Urinary Tract Infections

Hospital Harm - Pneumonia

Left Emergency Without Being Seen

Daily Physical Restraint Use in Long Term Care

Falls in Last 30 Days in Long Term Care

Potential Inappropriate Use of Antipsychotics in Long Term Care

Worsening Pain in Long Term Care

Worsening Stage 2-4 Pressure Ulcers in Long Term Care

Patient Safety Events with Completed Reviews

Patient Concerns Completed

Electronic Best Possible Medication History 

Useful Links 

Provincial Infection Control Network of BC (PICNet) Surveillance Reports

Patient Flow

Ensuring patients are admitted, treated, transferred as appropriate and discharged in a safe and timely way is a priority for Island Health. 

Emergency Visits Not Admitted 75+

Acute Care Occupancy

Acute Length of Stay

Admitted Emergency Visits LOS in ED

Alternate Level of Care

Long Term Care Admissions

Wait Times

Reducing wait times is a priority for Island Health while we strive to consistently meet clinical standards in providing care.

Hip/Knee Surgeries Waiting > 26 Weeks

Dental Surgeries Waiting > 26 Weeks

Elective Surgeries Completed Within 26 Weeks

Hip Fracture Surgery Within 48 Hours

Colonoscopy Wait Times

MRI Exams

CT Exams

Cath Lab

Home Care Professional Services

Useful Links

BC Ministry of Health Surgical Wait Times

Work Life

Recruiting, supporting and retaining healthy, safe and competent staff and physicians is necessary to ensure effective, quality health care services for the people and communities we serve.


Relief Found

Influenza Immunization Policy Compliance 

Sick Time

Vacation Taken

Employee Turnover

Time Loss Claims Rate

Days Lost

Long Term Disability


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