Performance Measures

Island Health continually monitors and tracks data and information to assess how well the organization is meeting its goals and objectives. The following performance measures:

  • are relevant and easy to understand
  • reflect Island Health-wide performance
  • are based on reliable data
  • change over time to reflect current performance and priorities

Each performance measure relates to Island Health’s goals and objectives as well as high-level goals the Ministry of Health establishes for the health system in our annual Health Service Plan

You can also read an overview of all Island Health performance measures.  


Ambulatory Care Sensitive Conditions Utilization
Communities with Healthy Living Plan
Hospitalizations Age 75+
Emergency Visits Age 75+
Hours of Care per Resident Day
Acute Patient Experience
Island Health Staff Experience
Island Health Medical Staff Experience
Age-Standardized Incidence Rate of Diabetes
Life Expectancy Disparity Ratio
Infant Mortality
7 Year Childhood Immunization Coverage
Drinking Water Quality

Quality and Patient Safety

Services are considered appropriate when they meet the patients', clients' and residents' needs and are proven to produce health benefits.

Readmissions, Mental Illness and Substance Use
Rate of Illicit Drug Overdose Deaths
Hospital Standardized Mortality
Clostridium Difficile Disease
Hand Hygiene Compliance
Hospital Harm - Delirium
Hospital Harm - Urinary Tract Infections
Hospital Harm - Pneumonia
Left Emergency Without Being Seen
Daily Physical Restraint Use in Long Term Care
Falls in Last 30 Days in Long Term Care
Potential Inappropriate Use of Antipsychotics in Long Term Care
Worsening Pain in Long Term Care
Worsening Stage 2-4 Pressure Ulcers in Long Term Care
Patient Safety Events with Completed Reviews
Patient Concerns Completed

Useful Links 

Provincial Infection Control Network of BC (PICNet) Surveillance Reports

Patient Flow

Ensuring patients are admitted, treated, transferred as appropriate and discharged in a safe and timely way is a priority for Island Health. 

Emergency Visits Not Admitted 75+
Acute Care Occupancy
Acute Length of Stay
Admitted Emergency Visits LOS in ED
Alternate Level of Care
Long Term Care Admissions

Useful Links

Patient Flow and Care Transitions Strategy 2013-2018

Wait Times

Reducing wait times is a priority for Island Health while we strive to consistently meet clinical standards in providing care.

Hip/Knee Surgeries Waiting > 26 Weeks
Dental Surgeries Waiting > 26 Weeks
Hip Fracture Surgery Within 48 Hours
Colonoscopy Wait Times
MRI Exams
CT Exams
Home Care Professional Services

Useful Links

BC Ministry of Health Surgical Wait Times

Work Life

Recruiting, supporting and retaining healthy, safe and competent staff and physicians is necessary to ensure effective, quality health care services for the people and communities we serve.

Relief Found
Sick Time
Staff Turnover
Time Loss Injury
Return to Work Timeliness
Long Term Disability


Please visit our Financial Reporting page for the latest financial reports.