Patient Care Quality Office

patient care quality office
Patient Care Quality Office

Quality health care is important to all of us at Island Health. Your feedback will further improve the quality of the health care system. 

If you have a compliment or a complaint, please first speak with the person who provided the service, or to the manager of the area.

Complaints are best addressed and resolved at the time and place they occur. If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office.

Mailing address:
Patient Care Quality Office
Royal Jubilee Hospital
Memorial Pavilion
Watson Wing, Rm 315
1952 Bay Street
Victoria, B.C.
V8R 1J8

Monday - Friday 8:30 a.m. - 4:30 p.m.
(closed on weekends and stat holidays)
In-person meetings are available 8:30 a.m. - 3:30 p.m. during normal business hours.

Toll-free: 1-877-977-5797
Fax: 250-370-8137

Learn about the steps you can take to let us know your concern about quality of care.