Due to COVID-19, patients will be greeted by a patient ambassador at the entrance of the UPCC. They will determine the best way to support the patient through a virtual or in-person visit.
Services for Patients
The UPCC offers a variety of primary care services. Our health care team includes:
- Family physicians
- Registered nurses
- Mental health and substance use consultants (by referral from a family physician at the WS UPCC)
- Social Worker
Everyone is welcome to access the Westshore Urgent and Primary Care Centre (UPCC) for urgent access to primary care services.
- Urgent Care
- Urgent care (same day) services are for people who need care within 12-24 hours but do not require an emergency department and who do not have access to a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
- Patients experiencing chest pains, severe head injuries or broken bones and any concerns requiring immediate blood testing, x-rays or other diagnostic tests cannot be treated at the UPCC and should attend their local hospital’s emergency department or call 9-1-1 during a health emergency.
- Patients will be assessed at the Westshore UPCC upon arrival and registered to be seen as capacity allows.
- Please note that due to patient volumes, appointments are not guaranteed. Please check medimap.ca for wait times and capacity.
- Attachment to Primary Care Provider
Are you looking for a primary care provider (family doctor or nurse practitioner)?
The Health Connect Registry can help connect you with a primary care provider in your community. Register yourself, your family, or a person in your care. Visit the Western Communities Health Connect Registry webpage to learn more about finding a primary care provider in your community.
- What does Attachment Mean?
When someone is attached, they have a designated primary care provider in a clinic who does follow up and storage of their confidential medical records.
Right Care, Right Place
To help you choose the right care for yourself or a loved one, here’s a guide to help you know where to go based your healthcare needs.
- Doctors' or Nurse Practitioners' Office
Your primary care provider should be your first call in non-emergency situations. Your provider knows you and your health history, including which medications you are taking and what chronic conditions might need to be considered in your treatment. Same day appointments may be available - ask your provider.
- If your provider is unavailable or if you don’t have a provider, try a walk-in clinic or Urgent and Primary Care Centre (UPCC).
- Call 8-1-1 for trusted health advice at HealthLinkBC.
- Walk-in Clinic
If you have an illness that is not an emergency – like a sinus infection or minor sprain or strain – and you cannot get in to see your primary care provider, local walk-in clinics are available for same-day care.
- Emergency Department
Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments. If you are experiencing a medical emergency, call 9-1-1 or go to your hospital emergency department right away.
- Mental Health or Substance Use Concern
Call a crisis line:
Vancouver Island Crisis Line available 24/7 at 1-888-494-3888.
KUU-US Crisis Line for Indigenous People available 24/7 at 1-800-588-8717
Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
Still unsure where to go?
HealthLinkBC offers 8-1-1, a free provincial health information and advice phone line available for residents of British Columbia.
By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
Other Health Centres and Primary Care Clinics in the Greater Victoria Area:
Urgent and Primary Care Centres
- James Bay Urgent Primary Care Centre – Victoria
- Esquimalt Urgent Primary Care Centre – Esquimalt
- Downtown Victoria Urgent and Primary Care Centre - Victoria
- North Quadra Urgent Primary Care Centre – Saanich
Community Health Centres
- Island Sexual Health Community Health Centre – Victoria (see website for more details about accessing services)
582 Goldstream Avenue
Hours of Operation
The UPCC is open 8 a.m. – 8 p.m., seven days a week.
Free parking for three hours available on site.