Esquimalt Urgent & Primary Care Centre

COVID-19 PRECAUTIONS

Due to COVID-19, patients are asked to call ahead, when possible. Unannounced patients will be greeted by a patient ambassador (nurse) at the entrance of the UPCC. They will determine the best way to support the visitor through a virtual or in-person visit.

Services for Patients

Everyone is welcome to access urgent care at the Esquimalt Urgent and Primary Care Centre (UPCC.)

Urgent Care
  • Urgent care (same day) services are for people who need care within 12-24 hours but do not require an emergency department and who do not have access to a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
  • Patients experiencing chest pains, severe head injuries or broken bones and any concerns requiring immediate blood testing, x-rays or other diagnostic tests cannot be treated at the UPCC and should attend their local hospital’s emergency department or call 9-1-1 during a health emergency. 
  • To prevent people from having to line-up each morning, we have a phone-in process to access urgent care: 
    • Starting at 8:30 a.m. each day, people can call the Esquimalt Urgent and Primary Care Centre (250-519-3880) to secure an urgent care appointment, as required.
  • Urgent Care hours are 8 a.m. – 8 p.m., seven days a week.   
  • Patients who do not have access to a telephone can attend the UPCC in person and from 8:00 a.m. will be added to the registration queue when they arrive.
  • Please note that due to patient volumes, appointments are not guaranteed. Please check medimap.ca for wait times and capacity.

OUR TEAM 

Our health care team includes:

  • Family physicians
  • Registered nurses who can provide:
    • Diagnosis and treatment for minor acute illness related to:
      • Ear, nose and throat (i.e. suspected infection)
      • Genitourinary (i.e. urinary tract infection, sexually transmitted infection)
      • Respiratory (i.e. suspected infection)
    • Cervical cancer screening (pap smear)
    • Wound care
    • Vaccines (call to inquire)
    • Chronic disease & lifestyle management
    • Ear syringing
    • Harm reduction supplies and education
    • Suture removal
    • Referral to community health services
    • Prescribed Injections (call to inquire)
  • Mental health and substance use consultants and registered social workers, offering:
    • Single session therapy
    • Brief solution focused counselling
    • Psychological and emotional support
    • Paperwork, referral and advocacy
    • Access to Mental Health Assessment

OTHER PRIMARY CARE SERVICES

In the future, people in Esquimalt can register at the UPCC to be attached to a primary care provider - a family physician or nurse practitioner.

Although attachment is not available at this time, Island Health and the team at the Esquimalt Urgent and Primary Care Centre are working hard to expand our services, including attachment to a primary care provider. 

As always, our urgent primary care service is open to anyone who requires care for urgent conditions and who is unable to access that care through a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
 

RIGHT CARE, RIGHT PLACE

To help you choose the right care for yourself or a loved one, here’s a guide to help you know where to go based your healthcare needs. 

righ-care-right-place-nqupcc.jpg

 

Walk-in Clinic 

If you have an illness that is not an emergency – like a sinus infection or minor sprain or strain – and you cannot get in to see your primary care doctor, local walk-in clinics are available for same-day care. 

Emergency Department 

Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments. If you are experiencing a medical emergency, call 9-1-1 or go to your hospital emergency department right away.

Urgent Medication Refill 

Call 8-1-1. HealthLink BC is available 24/7. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.

Mental Health or Substance Use Concern

Call a crisis line:

Vancouver Island Crisis Line available 24/7 at 1-888-494-3888.
KUU-US Crisis Line for Indigenous People available 24/7 at 1-800-588-8717

Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

Still unsure where to go?

HealthLink BC offers 8-1-1, a free provincial health information and advice phone line available for residents of British Columbia. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
 

OTHER HEALTH CENTRES and PRIMARY CARE CLINICS IN THE GREATER VICTORIA AREA INCLUDE:

Urgent and Primary Care Centres

Community Health Centres

890 Esquimalt Road 
Victoria, BC 
V9A 3M4

250-519-3880

Fax: 250 519 3881

Hours of Operation

7 days a week from 8 a.m. – 8 p.m. The last appointment is at 7:30 p.m.
Phones are answered from 8:00 a.m., doors open at 8:30 a.m. daily.

Community

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Sooke Region, West Shore & Urban Greater Victoria