Emergency Care / Call 9-1-1
Life-threatening or serious emergencies such as chest pain, stroke, overdose, or severe injury
Same-Day & Next-Day Care
See a health provider in-person at an Island Health clinic. Most clinics require an appointment – call ahead to book.
No Family Doctor? Start here.
You can still get care at clinics, pharmacies, online, and from community services across the Island.
Talk to a Nurse / Call 8-1-1
Call 8-1-1 for non-emergency health advice. Available 24 hours a day, 7 days a week.
Pharmacy Services
Get fast help with things like UTIs, pink eye, shingles, prescription refills, and vaccines.
Attached to a clinic? Call them first.
Ask if you can you can get seen today or tomorrow — they may have a same-day or next-day appointment.
Sexual Assault Care in the ED
Get help after sexual or relationship violence. You can go to the ED up to 7 days after to see a forensic nurse. No police unless you ask.
See a Doctor or Nurse Online (Virtual Care)
Talk to a doctor, nurse practitioner, or other health professional by phone or video anywhere in B.C.
Home Care Services
Get help with ongoing health needs, daily tasks, nursing and rehabilitation, end-of-life support and more.
- After you arrive, a nurse does a check called triage to see how urgent your condition is.
- Patients are seen by urgency — life-threatening emergencies go first, not by who arrived first.
- The wait time is an estimate based on what’s happening in the Emergency Department right now:
- How many patients are waiting
- How urgent their needs are
- How many people are currently being seen.
- The time shown is how long it takes for 9 out of 10 people to see a doctor or nurse practitioner after triage.
- Wait times can change as things change in the department.
Thank you for your patience — we know waiting can be hard, and we’re working hard to care for everyone safely.