The Downtown Victoria urgent and primary care centre (UPCC) opened July 19.
The UPCC will provide care from 8 a.m. - 8 p.m., 365 days a year and longitudinal care 8 a.m. - 8 p.m. Monday to Friday and 8 a.m. - 2 p.m. Saturday, with primary care providers supporting both attachment and access to services.
The Downtown Victoria UPCC is unique in that it will also have physicians from the community moving in with their current practices.
Anyone can attend on a walk-in/drop-in basis for an urgent, non-life threatening medical condition that needs attention within 12 to 24 hours. For more immediate needs, please visit your local emergency department. Only Downtown Victoria, Oaklands and Fernwood residents are eligible to be attached to the clinic and book appointments (please see map below). Attachment means someone has a designated primary care clinic that has their patient files, does follow up and acts as their primary care provider. Official ID (such as Care Card, drivers licence or BCID) or a utility bill must confirm residency.
Residents seeking attachment must not currently be attached to a family doctor or nurse practitioner. Exceptions to this criteria include: If a resident has a family doctor or nurse practitioner who practices at least 10 km from their home and they wish to be seen at a clinic closer to home, have not seen their provider in the last two years (and does not intend to do so), or have been notified of their upcoming retirement.
First degree relatives – children, parents, spouses, living in the same household will also be attached according to the attachment protocol.
Attachment will not be solely based on a first come, first served basis - patients’ medical needs and complexity will also be taken into account.
If you meet the above criteria and would like to be attached to a family doctor or nurse practitioner at the Downtown Victoria Urgent and Primary Care Centre, please check back on this webpage for updates.
We will be accepting requests for attachment through a link on this webpage, not in person at the clinic.
Downtown Victoria Urgent and Primary Care Centre: what you need to know
Q: Who can use the Centre and who can get attached to a primary care provider?
A: Everyone is welcome to use the urgent and primary care centre as a walk in/same day/urgent care service, but attachment is limited to Downtown Victoria, Oaklands and Fernwood residents within the catchment area. People without a doctor or nurse practitioner who live in the catchment area are eligible for attachment. Please see above for more information on the process and eligibility.
Q: What do you mean by “Attached”?
A: When a patient is attached to the Downtown Victoria Urgent and Primary Care Centre they will be able to make appointments with the family doctors and nurse practitioners working in the clinic. The DV Urgent and Primary Care Centre will act as their primary care provider.
Q: How long do I have to wait to find out if I get attached to the Downtown Victoria UPCC?
A: Attachment wait times will vary and depend on doctor and nurse practitioner staffing and demand from the community. Please do not contact the clinic to enquire about wait times, as staff will not be able to provide an estimate. When the attachment registry opens, there will be a link on this website to apply.
Q: Can I choose the type and the specific individual doctor or nurse practitioner I will be attached to?
A: While people are not able to specify a specific individual health-care provider, they can say whether they prefer a male or female provider when booking appointments.
Q: Will my family be attached as well?
A: Every effort will be made to attach first degree family members (children, parents, spouse) living in the same household, if they do not already have a family doctor or nurse practitioner.
1107 Pandora Avenue
Hours of Operation
Current Hours of Operation – Urgent Care:
Monday - Sunday: 9:00 a.m. – 3:30 p.m. for urgent care.
Need to book an urgent care appointment? Our phone lines are open 8:30 a.m. - 4:00 p.m. 7 days/week.
In the future, once fully staffed, the UPCC will provide care from 8 a.m. - 8 p.m., 7 days/week and longitudinal care 8 a.m. - 8 p.m. Monday to Friday and 8 a.m. - 2 p.m. Saturday, with primary care providers supporting both attachment and access to services