Welcome to the Downtown Victoria Urgent and Primary Care Centre (UPCC). We opened on July 19, 2021. Our team of experienced Family Physicians, Allied Health Care Providers, and Medical Office Assistants is here to help you.
Anyone can attend our UPCC for walk in, same day, urgent care services for an urgent, non-life threatening medical condition that needs attention within 12 to 24 hours. For more immediate needs, please visit your local emergency department.
In the future, once fully staffed, the UPCC will provide care from 8 a.m. - 8 p.m., 7 days a week and longitudinal care 8 a.m. - 8 p.m. Monday to Friday and 8 a.m. - 2 p.m. Saturday, with primary care providers supporting both attachment and access to services.
What you need to know
- Who can use the UPCC and who can get attached to a primary care provider?
Everyone is welcome to use the UPCC as a walk in, same day, urgent care service, but only Downtown Victoria, Oaklands and Fernwood residents will be eligible to be attached to the clinic once we are fully staffed (please see map).
We are building our practice at the UPCC, working hard to expand our services, including attachment to a primary care provider. As of July 26, 2021, the UPCC has very limited ability to attach new patients. At this time, we are focused on attaching a primary care provider to priority populations with highly complex care needs, which includes people with three or more complex conditions, such as heart disease, chronic lung disease, active cancer, etc. As our practice grows and more doctors and nurse practitioners are hired, we will have more capacity to attach patients to a primary care provider.
For now, anyone is welcome to visit the UPCC for walk in, same day, urgent care services for an urgent, non-life threatening medical condition that needs attention within 12 to 24 hours. For more immediate needs, please visit your local emergency department.
- What do you mean by “attached”?
When a patient is attached to the Downtown Victoria UPCC they will be able to make regular, non-urgent appointments with the family doctors and nurse practitioners working in the clinic. The Downtown Victoria UPCC will act as their primary care provider. Attachment means someone has a designated primary care clinic that has their patient files, does follow up, and acts as their primary care provider. Only Downtown Victoria, Oaklands and Fernwood residents are eligible to be attached to the clinic and book appointments (please see map).Official ID (such as Care Card, drivers licence, or BCID) or a utility bill must confirm residency.
In future, and once we are fully staffed, residents seeking attachment must not be attached currently to a family doctor or nurse practitioner. Exceptions to this criteria include: If a resident has a family doctor or nurse practitioner who practices at least 10 km from their home and they wish to be seen at a clinic closer to home, have not seen their provider in the last two years (and does not intend to do so), or have been notified of their upcoming retirement. Attachment will not be based solely on a first come, first served basis - patients’ medical needs and complexity will also be taken into account. Attachment criteria are subject to change.
- How long do I have to wait to find out if I get attached to the Downtown Victoria UPCC?
Attachment wait times will vary and depend on doctor and nurse practitioner staffing and demand from the community. Please do not contact the clinic to enquire about wait times, as staff will not be able to provide an estimate. When the attachment registry opens, there will be a link on this website to apply.
Right Care, Right Place
To help you choose the right care for yourself or a loved one, here’s a quick guide to help you know where to go based on the nature and urgency of your ailment.
- Doctors' or Nurse Practitioners' Office
Your primary care provider should be your first call in non-emergency situations. Your provider knows you and your health history, including what medications you are taking and what chronic conditions might need to be considered in your treatment. Same day appointments may be available - ask your provider.
If your provider is unavailable, try a walk-in clinic or Urgent Primary Care Centre (UPCC). Call 8-1-1 for trusted health advice at HealthLink BC.
- Walk-in Clinic
If you have an illness that is not an emergency – like a sinus infection or skin rash, minor sprain or strain – and you cannot get in to see your primary care doctor, local walk-in clinics are available for same-day care.
For wait times at this location, visit medimap.ca.
- Emergency Department
Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments.
If you feel you are dealing with a health emergency, call 9-1-1 or go to your hospital emergency department right away.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.
- Urgent Medication Refill
Call 8-1-1. HealthLink BC is available 24/7.
By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.
Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
- Mental health or substance use concern
Call a crisis line:
Vancouver Island Crisis Line available 24/7 at 1-888-494-3888.
KUU-US Crisis Line for Indigenous People available 24/7 at 1-800-588-8717
Other health centres and primary care clinics in the Greater Victoria Area:
Urgent and Primary Care Centres
- James Bay Urgent Primary Care Centre – Victoria
- North Quadra Urgent and Primary Care Centre – Victoria
- Westshore Urgent Primary Care Centre – Langford
- Esquimalt Urgent Primary Care Centre – Victoria
- Health Care On Yates – Victoria (registered patients only; see website for more information)
Community Health Centres
We are located at:
1107 Pandora Ave.
(phone lines are open 8:30 a.m. – 4 p.m. 7 days a week)
Hours of Operation
Current Hours of Operation – Urgent Care:
We are open 7 days a week from 9 a.m. – 3:30 p.m. for urgent care.
Need to book an urgent care appointment? Our phone lines are open 8:30 a.m. - 4 p.m. 7 days a week.
Current Hours of Operation – Primary Care:
For current hours, please contact your doctor directly.
Check www.medimap.ca for current wait and cut-off times at this location.