This hospital Emergency Department is open 24/7 for life-threatening or serious health concerns. Patients are seen based on the urgency of their condition, not the order they arrive.
How to Get Care at This Hospital
If you or someone else is in danger or needs urgent medical help, call 9-1-1 right away.
You can also come directly to the Emergency Department. When you arrive, a nurse will check how urgent your condition is. The most serious cases are treated first.
Wait times can vary. If your condition is not an emergency, you may be encouraged to visit a same-day or urgent care clinic.
When to Come to This Hospital
Call 9-1-1 or go to the Emergency Department for:
Emergency Care
- Signs of a stroke (numbness, confusion, trouble speaking)
- Chest pain or signs of a heart attack
- Major injury or trauma
- Mental health crisis
- Head injury with loss of consciousness
- Pregnancy complications
- Feeling unwell and on dialysis
- Overdose or poisoning
- Sexual assault or rape
Medical Imaging at RJH
Medical Laboratory at RJH
Sign Up for a Doctor or Nurse Practitioner
If you don’t have a family doctor or nurse practitioner, you can register to be matched when one becomes available.
Visit: healthlinkbc.ca/health-connect-registry
Services at this location
- Adult rehabilitation - outpatient program
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Rehabilitation Services are available at this location.
Referral required?
Yes.How to get a referral
A doctor's referral is required. Patients must meet the admission guidelines for each program.Contact Us
Outpatient Programs - Adult Rehabilitation
Royal Jubilee Hospital
Adanac Building - 2355 Richmond Rd
Victoria, B.C.
V8R 4S2
250-370-8264 - Electrodiagnostics - heart health
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Electrodiagnostics provides inpatient and outpatient cardiovascular-related diagnostic testing, such as electrocardiogram (ECG/EKG), holter monitoring and exercise treadmill tests.
Referral required?
No.Contact Us
Use the general facility contact information listed below. - Electrophysiology and heart catheterization - heart health
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Electrophysiology & heart catheterization labs diagnose and treat patients for a wide spectrum of cardiac disorders.
Our EP labs specialize in diagnosis and treatment of complex arrhythmias and lead the country in pulmonary vein isolation procedures.
Referral required?
No.Contact Us
Use the general facility contact information listed below.
- Heart function clinic - heart health
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Island Health’s Heart Function Clinics provide education, assessment, and medical management for people living with heart failure in our community. Our goal is to improve survival and quality of life for people living with heart failure as well as promote the patient’s ability to manage their disease.
Our team includes specialty heart failure cardiologists and nurse clinicians. Your care team might also include a pharmacist, physiotherapist, exercise specialist, social worker, and/or a psychiatrist.
We do this through:- medical assessment by a heart doctor and tests as required
- education and support
- exercise guidance as required
- referrals to other programs and services as required
- teach how to manage heart failure better at home
Why would I need a heart function clinic?
People are referred to the Heart Function Clinic because they have a condition called Heart Failure, which means their heart does not pump as well as it used to. This condition has many different causes.
What can I expect from a heart function clinic visit?
- discuss how to manage your heart failure and keep you as healthy as possible
- support you and your family in making changes in your life to improve your health such as increasing activity and exercise, and changing eating habits
- review your heart failure medications and treatments, adjusting them if needed
- arrange for various heart tests
- regularly update your family doctor on your condition
How do I prepare for my first appointment?
- arrive at least 15 minutes prior to your appointment time
- expect to be at the clinic for up to 2 hours
- bring all of your medications in their original packaging
- bring a support person
Can I review my test results before my appointment?
You can access your Island Health test results, certain documents, and some appointments via the MyHealth Patient Portal or by calling 1-844-844-2219.
Patient and caregiver support
Heart Life Foundation
Men's support group
Women's support group
Community Virtual Care for Heart FailureWhat do I need to know about heart failure medications?
Heart Failure Medications Guide
Managing the Cost of MedicationsHow can I start managing my condition at home?
- it is important that you know what to monitor and what to watch for. Please review some of these symptom management strategies
- heart failure zones - English, Arabic, Traditional Chinese, Simplified Chinese, Filipino, French, Hindi, Punjabi, Spanish
- activity
- heart and stroke activity guidelines
- daily weights
- fluid restriction
- potassium in food
- sodium restriction
- balancing activity and rest
Additional resources
Cardiac Services BC
Heart & Stroke Canada
The Heart Hub
Heart Life FoundationVisit the Heart Health and Heart Diseases page to learn more about heart health, and download Living Well with Heart Failure.
Referral required?
Yes.How to get a referral
Living Well with Heart Failure People living with heart failure, and their support network, who reside on Vancouver Island or surrounding communities are eligible with a doctor's referral.
Contact Us
Royal Jubilee Hospital
250-519-1601
Fax: 250-370-8267 - Pacemaker clinic - heart health
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Provides evaluation and ongoing follow-up for patients with implanted pacemakers and defibrillators to ensure each device is working properly and to monitor the life of the device.
Referral required?
No.Preparing for your visit
Contact Us
Victoria Clinic
Royal Jubilee Hospital
250-370-8670 - Pain program
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About the Pain Program
The Regional Chronic Pain Program is a dynamic, multi-service outpatient clinic specialized in identifying pain sources and restoring function.
Our program aims to improve quality of life and function for individuals with persistent pain. This is achieved through working with our pain team, setting realistic and obtainable goals, and attending our educational classes. Island Health’s Pain Program requires a referral from a primary care provider. Practitioners may refer to the referral section below to download the applicable referral form.
Who We Are
The Pain Program’s interdisciplinary team is comprised of physicians, a psychologist, a psychiatrist, pharmacists, nursing staff, occupational therapists, physiotherapists, social work, and clerical staff.
Based on individual needs, some people might see several members of our Pain Team, or only one or two.
To learn more about the pain program and available community resources, please review the Pain Program - Introductory Slideshow.
Frequently Asked Questions
Island Health Pain Program’s Frequently Asked Questions (FAQ) – Royal Jubilee Hospital and Nanaimo Regional General Hospital
Chronic Pain Resources
For videos, links and information related to chronic pain management, please review our Chronic Pain Resources webpage.
Group Programs
If you are participating in our group programs, or you’d like to learn more about our interdisciplinary services, please review our Group Programs webpage.
General information about the Pain Program
Island Health’s Pain Program requires a referral from a primary care provider.
For Practitioners
Regional Interdisciplinary Referral (fillable)
Neuropathic Pain: Pharmacological Evidence-Based Treatment Algorithm
For more information, please refer to Pathways.
Preparing for Your VisitAdmission Process
To receive treatment at Island Health’s Chronic Pain Program, please contact your primary care provider for a referral.
We require a Health History Questionnaire to be completed. This will be sent to each patient prior to their first scheduled appointment.
Procedure Handouts
To help you prepare, recover, and develop a better understanding of our procedures, please review our available handouts below.
Additional Resources - Cystic Fibrosis Services
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The information below is intended for patients and families visiting the Adult Cystic Fibrosis Clinic.
General Clinic Information
- Clinics are held all day on Wednesdays
- Please allow 2 to 3 hours for a clinic visit
- A respirologist and all of the available team members will review your care
- In the case a team member is not available, arrangements to address your needs will be made through the clinic coordinator
- Routine sputum sample collection and simple spirometry will be obtained at each clinic visit
- Please bring your portable chest clearing device to every scheduled clinic visit, so that we can review them with you
Due to limited available space, clinic schedules are decided months in advance. The clinic accepts pre-booked appointments only. With notice, there may be some flexibility to reschedule appointments.
We will notify you of your scheduled appointment 4-6 weeks in advance. You will also be notified of appointments for additional testing / annual testing to be arranged outside of a scheduled clinic date. These appointments will often be arranged through an Island Health facility near your area of residence.
Telehealth Clinic Visits
- The CF Team connects through Telehealth Services with patients living outside of Greater Victoria
- Telehealth is arranged through the nurse coordinator and telehealth services of Island Health
- Only alternating visits will be considered for Telehealth
For more information, please contact the clinic.
Infection Control
Hand Hygiene is the most effective way to prevent unwanted organisms. Clinic Infection Control practices follow recommended polices set by Island Health and Cystic Fibrosis Canada:
- There is no common waiting room
- You are assigned to your own examination room on arrival at clinic
- Team members will see you in your assigned room
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Team members practice CONTACT ISOLATION
Accessing Care Between Clinics
IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY DEPARTMENT
The Cystic Fibrosis Clinic attempts to have one of our Respirologists available during office hours to discuss non-emergent CF-related problems.
- Contact on call CF doctor through their office assistant (it is suggested you call in the morning)
- If one office is closed, try another CF doctor
- Please provide an accessible phone number for the doctor to return your call
- Most calls will be returned the same day
If you are unable to make contact with a CF Physician, please try your family doctor, a doctor in a walk-in clinic, or your local emergency department. Notify them that you are followed through the Adult CF Clinic.
In Patient Care
Direct non-emergent CF Hospital admissions are usually arranged within 24 to 48 hours of a bed request.
- CF admissions will be to 8 North the Respiratory Care Unit at the Royal Jubilee Hospital; you will have your own private room
- The CF team will be available to support you as an inpatient
- Bring your chest clearing device (Pep mask, Flutter or other) and your pancreatic enzymes to the hospital with you
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If you normally utilize a steam sterilizer for cleaning your respiratory equipment, please bring it with you.
Confidentiality
Information about your health is confidential. Your doctor and other health care professionals will not discuss your condition with your family or friends without your expressed consent. A copy of any CF related medical dictations will be sent to your General Practitioner.
Paediatrics Program Contacts
The Paediatric Ambulatory Program is at Victoria General Hospital.
Pediatric Medical Director: Dr. Steven Kent
Nurse/Coordinator: Alison Manning
Email: Alison.Manning@islandhealth.ca
Phone: 250-727-4450For further information on the Victoria Paediatric Program please contact the paediatric nurse coordinator.
General Information about Cystic Fibrosis Services
Referrals are not required.
For Bookings:
Phone: 250-370-8917
Email: CF.RJHPAC@islandhealth.caAdult Program Contacts
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Adult Cystic Fibrosis Clinic
Royal Block - RB 435
Royal Jubilee HospitalCF Medical Director: Dr. A. Young
General Office number: 250-995-0211 (voicemail available)Other CF doctors: Dr. K. Aboulhosn
Phone: 250-595-0213Nurse / Clinic Coordinator: Kirsten Gordon
Phone: 250-370-8100 local 13395
Cellphone: 250-208-5167
Email: Kirsten.Gordon@islandhealth.caAdditional team members may be contacted through the Nurse Coordinator, Social Work, Physiotherapy, Respiratory Therapist, Registered Dietitian, or Pharmacist.
For Bookings:
Phone: 250-370-8917
Email: CF.RJHPAC@islandhealth.ca
Paediatrics Program Contacts
The Paediatric Ambulatory Program is at Victoria General Hospital.
Pediatric Medical Director: Dr. Steven Kent
Nurse/Coordinator: Alison Manning
Email: Alison.Manning@islandhealth.ca
Phone: 250-727-4450For further information on the Victoria Paediatric Program please contact the paediatric nurse coordinator.
Finding Us
- Sleep Lab
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The Sleep Lab is a diagnostic program for adults. The lab's focus is the breathing disorders of sleep, specifically obstructive sleep apnea.
Some other sleep disorders are:
- sleep related breathing problems, including snoring and sleep apnea
- insomnia - difficulty initiating and/or maintaining sleep
- sleep related myoclonus - spasms, twitches, and movement in the arms and legs
- narcolepsy - the tendency to fall asleep suddenly without warning
- excessive daytime sleepiness (EDS)
- parasomnias and other problems, including sleep walking, night terrors, bedwetting and night seizures
Sleep Studies Available
Overnight Oximetry:
- you must attend a brief class to learn how to use a small piece of equipment
- tests are done in your own home
- equipment must be returned by noon the next day - no exceptions
- referring offices will be made aware of your appointment date and time, they are to contact you
- you will receive an information letter prior to your test
- tests can be done at the Royal Jubilee Hospital, Cowichan District Hospital, and Nanaimo Regional General Hospital
Level 3 Home Sleep Test:
- you must attend a brief class to learn how to use a small piece of equipment
- tests are done in your own home
- equipment must be returned by noon the next day - no exceptions
- you will be contacted by the department once the referral has been received
- you will receive an information letter prior to your test
- tests are only done at the Royal Jubilee Hospital
- these tests can only be ordered by a respirologist
Level 1 Polysomnogram:
- you stay overnight in the Sleep Lab of the Royal Jubilee Hospital
- you will be contacted by the department once the referral has been received
- you will receive an information letter prior to your test
- tests are only done at the Royal Jubilee Hospital
- these tests can only be ordered by a respirologist.
General Information on Sleep Lab
Referral Required
How to get a referral
Preparing for your visit - Ostomy Care Services
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What is an ostomy
An “ostomy” or “stoma” is a surgically-created opening in your abdomen that allows waste or urine to leave your body. There are many medical conditions that require ostomy surgery. That is why there are different types of ostomy surgery including colostomy, ileostomy and ileal conduit (urostomy). Surgeons inform patients what type of ostomy they require and then refer patients to a Nurse Specialized in Wounds, Ostomy and Continence (NSWOC) at an ostomy care clinic. Patients may require access to a NSWOC throughout the duration they have their ostomy.
Role of the NSWOC
An NSWOC is a registered nurse who has specialized training in caring for patients with ostomies. We understand that every client and family has unique care needs.
Prior to a planned surgery, the NSWOC meets with the patient and family to review information, demonstrate the equipment, and answer questions. The NSWOC also plays a major role in patient rehabilitation after surgery.
The services that an NSWOC provides include:
- Counseling regarding the planned surgical procedure
- Determining where the stoma will be located
- Ostomy care education including:
- Post surgery equipment needs and discharge planning
- Returning to normal activities of daily living
- Providing education for self care and linkages to resources
- Short term and long term out-patient follow-up
General Information on Ostomy Care Services
Referral RequiredHow to get a ReferralYour physician may send us a referral or you may self refer for NSWOC services.
Preparing for Your VisitThe following documents provide information for families and friends to help support patients before, during and after surgery. Each document provides a section on troubleshooting and a listing of helpful resource.
- A Guide to Living with an Ileal Conduit (urostomy)
- A Guide to Living with an Ileostomy
- A Guide to Living with a Colostomy
- Getting Ready for and Recovering from Colon (Bowel) Resection Surgery
- Getting ready for and recovering from Radical Cystectomy
- Intimacy After Ostomy Surgery Guide
Contact Us
Victoria Ostomy Care Center
Royal Jubilee Hospital (RJH), Diagnostic & Treatment Centre, Clinic 3
Phone: 250-370-8235
Fax: 250-370-8476
victoriaostomycareclinic3@islandhealth.ca - Multiple Sclerosis Clinic
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The Multiple Sclerosis Clinic is located at the Royal Jubilee Hospital in Victoria, British Columbia and located in Nanaimo Regional Hospital in Nanaimo, British Columbia. The MS Clinics provide comprehensive, interdisciplinary care for individuals with MS across the many regions of Island Health.
COVID-19 Vaccination Information
BCCDC has posted new recommendations for vaccinations that may be confusing for MS patients. If you are on medication for MS, please call 250-370-8398 Extension 12994 to speak or leave a message for a MS Nurse. This number is specific to Covid 19 vaccination questions only. The MS nurse will review your case and provide confirmation for when you can book your vaccination.
RJH Services can include:
- Neurology Consultation
- Psychiatry Consultation
- Physical medicine Consultation
- Urology Consultation
- Nursing Consultation
NRGH Services can include:
- Neurology Consultation
- Nursing Consultation
The MS Clinic has a collaborative relationship with the MS Clinic located at the University of British Columbia
Treatment Options Include:
- Disease Modifying Agents
- Symptomatic Treatment
- Botox for spasticity
Referral Required
Yes.
Contact us:
Multiple Sclerosis Clinic (Central Island)Nanaimo Regional General Hospital, Ground Floor, access through rehab entrance.
250-755-7691 x53286
Fax: 250-740-2652
Multiple Sclerosis Clinic (South Island)
Royal Jubilee Hospital, Richmond Pavilion, 2nd Floor
250-370-8398Fax: 250-519-1834
- Colon Screening Program
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Colon cancer is one of the most commonly diagnosed forms of cancer. In the early stages, there are no symptoms, which is why screening is so important. Screening saves lives by detecting non-cancerous polyps and cancer early. If colon cancer is detected at its earliest stage, the chance of survival is greater than 90 percent.
Colon Cancer Screening in BC is organized under a partnership framework with regional health authorities, laboratory service providers, primary care providers, and specialists. The BC Cancer Agency provides oversight for organized cancer screening in BC. Island Health delivers Colon Screening Program services to its population in the South, Central and North Island through regional offices in both Nanaimo and in Victoria.
How to get a referral:
There are two screening tests for colon cancer – the fecal immunochemical test (FIT) for average risk individuals, and colonoscopy for individuals at higher risk. If you are eligible, any primary care provider can order these tests for you.
In general, anyone between the ages of 50-74 who is experiencing no symptoms should be screened for colon cancer with a FIT test. If you receive an abnormal result from your FIT test, it does NOT mean you have cancer. However, it is very important to attend follow up tests to determine the reason for the abnormal result. Usually, the recommended follow up is a colonoscopy.
Anyone experiencing symptoms, or with a personal history of colon cancer, ulcerative colitis or crohn’s disease has individual needs that cannot be met with a population approach to screening. These patients should obtain care and diagnostic testing through their primary care providers or specialists rather than the Colon Screening Program.
Preparing for your visit:
If a colonoscopy procedure is recommended for you through the Colon Screening Program, someone from either the Central Island or South Island office will contact you. You will undergo a telephone health assessment and your colonoscopy will be scheduled at an Island Health Hospital or Surgical Centre, as appropriate. You will receive detailed information about the procedure, instructions on how to prepare, and will have an opportunity to ask questions.
Contact:
Central Island Colon Screening Program Office
Telephone: 250-755-7984
Monday - Friday: 7:30 a.m. - 3:30 p.m.
Closed weekends and statutory holidays.
South Island Colon Screening Program Office
Telephone: 250-388-2312
Monday - Friday: 7:30 a.m. - 3:30 p.m.
Closed weekends and statutory holidays.
After your colonoscopy:
Following your colonoscopy, you will be contacted by a Colon Screening Program Nurse Navigator. The nurse will review your procedure results, and will inform you of any further monitoring or surveillance recommendations. Ongoing surveillance is recommended for everyone until the age of 74, but varies depending on your colonoscopy results, personal history, and family history. You will either be mailed a reminder when it is time to repeat the FIT test, or you will be contacted in the future to schedule a surveillance procedure when due.
1952 Bay St
Victoria, B.C.
V8R 1J8
1-877-370-8699
All users parked at Royal Jubilee Hospital must pay or have a valid parking permit 7 days a week, 24 hours a day. Parking can be purchased at pay stations or through the mobile app providers listed below. License plates are required to purchase parking (except for street meters).
Rates
Street Meters:
$0.25 for 10 minutes
Emergency/Main Entrance:
$1.00 for the first 30 minutes
$1.50 for each additional hour
Surface Lots and Parkade Parking Pay Stations:
$1.50 for each hour
$12.00 for 24 hours
$26.75 for a weekly permit
Pay stations accept coins or credit card.
No debit or Visa branded debit cards accepted.
No change is provided from pay stations.
Mobile Apps:
HONK - The app is available for iPhones via the Apple App Store and for Android phones via the Google Play Store.
Pay by Phone - The app is available for iPhones via the Apple App Store and for Android phones via the Google Play Store.
Parkade:
Parkade clearance height is 6’8”.
Special Permits and Parking Exemptions
For more parking information, visit the Island Health Parking Services web page.
This site has an All Nations Healing Room
Public WiFi Access
Free WiFi is available for patients and visitors at the Royal Jubilee Hospital. Select the wireless network “IslandHealthGuestWiFi” from your wireless device and follow the instructions to connect.
