North Quadra Urgent and Primary Care Centre

The North Quadra Urgent and Primary Care Centre provides non-emergency care and treatment for minor cuts, sprains, strains, injuries, fevers, infections, sore throats, ear aches, prescription refills and more.

ABOUT URGENT CARE:

  • Urgent Care services are for people who need care within 12-24 hours but do not require an emergency department and who do not have access to a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
  • No appointment is necessary and anyone can access Urgent Care services at the Centre. 
  • Patients experiencing chest pains, severe head injuries or broken bones cannot be treated at the Centre and should attend their local hospital’s emergency department or dial 9-1-1 during a health emergency.

COVID-19 PRECAUTIONS

Due to COVID-19, patients will be asked to call first, when possible. All visits will be conducted by telephone first. 

A care provider will work with you to determine whether an in-person visit is necessary.  

If you cannot call first, please visit us in-person.

WAIT TIMES

Please check www.Medimap.ca for wait and closing times. 

AREA RESIDENTS LOOKING FOR A FAMILY DOCTOR OR NURSE PRACTITIONER:

At this time, the centre is offering Urgent Care services only. Attachment to a primary care provider will occur in phases and currently there is no attachment waitlist. 

Once patients with complex medical needs have been attached, we will determine the centre’s capacity to attach a wider group of patients. During this time, we welcome you to access services in Urgent Care. 

North Quadra Catchment Map

    OUR HEALTH CARE TEAM:

    • Family physicians
    • Nurse Practitioners 
    • Registered nurses
    • Allied health professionals
    • Medical office assistants
    • Mental Health consultants

    We can also connect you with:

    • Specialized clinicians who can support you with a variety of health conditions; and
    • More specialized mental health and substance use services if you need these.

    To help you choose the right care for yourself or a loved one, here’s a quick guide to help you know where to go based on the nature and urgency of your ailment. 

     

    Doctors' or Nurse Practitioners' Office: Your primary care provider should be your first call in non-emergency situations. Your provider knows you and your health history, including what medications you are taking and what chronic conditions might need to be considered in your treatment.  Same day appointments may be available - ask your provider. 

    • If your provider is unavailable, try a walk-in clinic or Urgent Primary Care Centre (UPCC).
    • Call 8-1-1 for trusted health advice at HealthLink BC.

    Walk-in Clinic: If you have an illness that is not an emergency – like a sinus infection or skin rash, minor sprain or strain – and you cannot get in to see your primary care doctor, local walk-in clinics are available for same-day care. 

    For locations and wait times, visit www.medimap.ca.

    Emergency Department: Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments. If you feel you are dealing with a health emergency, call 9-1-1 or go to your hospital emergency department right away. Otherwise, one of the above options will save you time and clear the way for patients in need of emergency treatment.

    Still unsure where to go?

    HealthLink BC offers 8-1-1, a free provincial health information and advice phone line available for residents of British Columbia. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

    TELEHEALTH

    Telehealth uses video technology to connect patients to health care services, regardless of where they live.

    Other health centres and primary care clinics with Island Health staff in the Greater Victoria Area include:

    Urgent and Primary Care Centres

    Nurse Practitioner Primary Care Clinic

    Community Health Centres

    Request for attachment at North Quadra Urgent and Primary Care Centre

    Here is how to start a request to see if a local resident is eligible to become an attached patient at the North Quadra Urgent and Primary Care Centre.

    Step 1: 

    Residents of the North Quadra area who meet the eligibility requirements can fill in the registration form 

    Step 2:

    Mail, fax, e-mail, or drop off a copy of two pieces of identification. 

    One must include a photo, resident’s name, and resident’s current address. Examples include:

    • a BC Identification Card
    • a BC Driver’s Licence
    • a BC Services Card

    The second must include the resident’s name and current address. Examples include:

    • a utility bill
    • a rental agreement
    • insurance paperwork
    • tax forms

    Mailing address:  100-4420 Chatterton Way
    Fax number: 250-519-3821
    E-mail: NorthQuadraUPCC@viha.ca

    Step 3:

    Intake appointments will not be booked until proof of address/eligibility is received at the clinic. See the eligibilty criteria below

    Please send 2 pieces of ID for address verification to NorthquadraUPCC@viha.ca. We will be in touch with you as soon as we have received your documents.

    Appointment wait times will vary and depend on doctor and nurse practitioner staffing and demand from the community. Please do not contact the clinic to enquire about wait times, staff will not be able to provide an estimate. The clinic will review the resident's eligibility to be a patient at the clinic, and contact the resident to schedule an intake appointment if they meet the requirements.

    This may take some time, so please be patient. The clinic will also contact patients who are not eligible.

     

    100 – 4420 Chatterton Way
    Victoria, B.C.
    V8X 5J2

    250-519-3820

    Fax: 250-519-3821 and 250-519-3822

    Hours of Operation

    Seven days per week: 8 a.m. - 3 p.m.

    During the COVID-19 pandemic, please call first.

    Check www.Medimap.ca for current wait and closing times.

    Starting January 11, 2021, the UPCC will be open Monday- Friday 8am-8pm and Saturday/Sunday 8am-3pm, including statutory holidays. 

    Once fully staffed, the centre will be open 8:00 a.m. to 8:00 p.m. 365 days/year (including statutory holidays).
     

    Community

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    Sooke Region, West Shore & Urban Greater Victoria