Due to COVID-19, patients will be asked to call first, when possible. All visits will be conducted by telephone first.
A care provider will work with you to determine whether an in-person visit is necessary.
If you cannot call first, please visit us in-person.
Services for Patients
The North Quadra Urgent and Primary Care Centre provides non-emergency care and treatment for minor cuts, sprains, strains, injuries, fevers, infections, sore throats, ear aches, prescription refills and more.
- Our Health Care team
Family physicians Nurse Practitioners
- Registered nurses
- Allied health professionals
- Medical office assistants
- Mental Health consultants
We can also connect you with:
Specialized clinicians who can support you with a variety of health conditions; and More specialized mental health and substance use services if you need these.
- Urgent Care
Urgent Care services are for people who need care within 12-24 hours but do not require an emergency department and who do not have access to a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
No appointment is necessary and anyone can access Urgent Care services at the Centre. Patients experiencing chest pains, severe head injuries or broken bones cannot be treated at the Centre and should attend their local hospital’s emergency department or dial 9-1-1 during a health emergency.
We offer Sexual Health Screening and PAP tests. Please call us to Book an appointment with the Registered Nurse at 250-519-3820.
- BC Virtual Visit
BC Virtual Visit is a secure platform offered by Island Health that allows patients to connect with their healthcare provider from the comfort of their own home. Depending on your needs, you may be offered a virtual appointment with your care team. See islandhealth.ca/bc-virtual-visit for more information.
- Area residents looking for a primary care provider
At this time, the centre is offering Urgent Care services only. Attachment to a primary care provider will occur in phases and currently there is a form below that can be filled to join the attachment waitlist. Attachment means that the centre has their patient files, does follow ups, and acts as their primary care provider.
Once patients with complex medical needs have been attached, we will determine the centre’s capacity to attach a wider group of patients. During this time, we welcome you to access services in Urgent Care.
Request for attachment at North Quadra Urgent and Primary Care Centre
Here is how to start a request to see if a local resident is eligible to become an attached patient at the North Quadra Urgent and Primary Care Centre.
Residents of the North Quadra area who meet the eligibility requirements can fill in the registration form.
In order to complete your application please mail, fax or present in person copies of 2 pieces of ID one of which must show your current address (BC ID, Driver’s License, Care Card or Utility Bill).
Intake appointments will not be booked until proof of address/eligibility is confirmed. See the eligibility criteria below
Appointment wait times will vary and depend on doctor and nurse practitioner staffing and demand from the community. Please do not contact the clinic to enquire about wait times, staff will not be able to provide an estimate. The clinic will review the resident's eligibility to be a patient at the clinic, and contact the resident to schedule an intake appointment if they meet the requirements.
This may take some time, so please be patient. The clinic will also contact patients who are not eligible.
Right Care, Right Place
To help you choose the right care for yourself or a loved one, here’s a quick guide to help you know where to go based on the nature and urgency of your ailment.
- Doctors' or Nurse Practitioners' Office
Your primary care provider should be your first call in non-emergency situations. Your provider knows you and your health history, including what medications you are taking and what chronic conditions might need to be considered in your treatment. Same day appointments may be available - ask your provider.
If your provider is unavailable, try a walk-in clinic or Urgent Primary Care Centre (UPCC). Call 8-1-1 for trusted health advice at HealthLink BC.
- Walk-in Clinic
If you have an illness that is not an emergency – like a sinus infection or skin rash, minor sprain or strain – and you cannot get in to see your primary care doctor, local walk-in clinics are available for same-day care.
For wait times at this location, visit medimap.ca.
- Emergency Department
Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments.
If you feel you are dealing with a health emergency, call 9-1-1 or go to your hospital emergency department right away.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.
- Urgent Medication Refill
Speak with your pharmacist.
- Trusted health advice
Call 8-1-1. HealthLink BC is available 24/7.
By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.
Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
- Mental health or substance use concern
Call a crisis line:
Vancouver Island Crisis Line available 24/7 at 1-888-494-3888.
KUU-US Crisis Line for Indigenous People available 24/7 at 1-800-588-8717
Other health centres and primary care clinics in the Greater Victoria Area:
Urgent and Primary Care Centres
- James Bay Urgent Primary Care Centre – Victoria
- Westshore Urgent Primary Care Centre – Langford
- Esquimalt Urgent Primary Care Centre – Victoria
- Health Care On Yates – Victoria (registered patients only; see website for more information)
Community Health Centres
100 – 4420 Chatterton Way
Fax: 250-519-3821 and 250-519-3822
Hours of Operation
Seven days a week: 8 a.m. - 3 p.m.
During the COVID-19 pandemic, please call first.
Check medimap.ca for current wait and cut-off times at this location.