James Bay Urgent and Primary Care Centre

COVID-19 precautions

Due to COVID-19 , patients are asked to call ahead, when possible. Unannounced patients will be greeted by a patient ambassador (nurse) at the entrance of the UPCC. They will determine the best way to support the visitor through a virtual or in-person visit.

Services for patients

Everyone is welcome to access urgent care at the James Bay Urgent and Primary Care Centre. 

The UPCC offers a variety of primary care services including urgent same-day access to primary care and mental health and substance use services provided by a team of family practitioners, nurse practitioners, nurses and mental health and substance use clinicians.

Residents of the James Bay/Fairfield are also eligible to apply for attachment to a primary care provider at the UPCC. Attachment means that the centre has their patient files, does follow ups, and acts as their primary care provider.

Urgent Care
  • Urgent Care (same day) services are for people who need care within 12-24 hours but do not require an emergency department and who do not have access to a family doctor, nurse practitioner or walk-in clinic in a suitable time frame.
  • Patients experiencing chest pains, severe head injuries or broken bones and any concerns requiring immediate blood testing, x-rays or other diagnostic tests cannot be treated at the Centre and should attend their local hospital’s emergency department or call 9-1-1 during a health emergency. T
  • o access same day care patients must present for in-person registration; this begins at 8:30 a.m. on weekends and stat holidays and 4 p.m. Monday-Friday.
  • Please note that due to patient volumes, appointments are not guaranteed. Please check medimap.ca for wait times and capacity.

Attachment Requests 

Update on attachment requests (August 2021)

Island Health and the team at the James Bay Urgent and Primary Care Centre is working hard to expand our services, including attachment to a family doctor or nurse practitioner. Since opening in April 2020, the James Bay UPCC has seen 30,327patient visits. To date, we have attached 2,298 patients and this is growing over time. As we have reached our current attachment capacity, in May we implemented a temporary pause on accepting new applicants.

Update on attachment requests (May 2021)

Dear James Bay Community Members,

We are building our practice at the James Bay Urgent and Primary Care Centre (UPCC), working hard to expand our services, including attachment to a primary care provider. To date, we have attached 2,273 patients and this is growing over time. However, at this time we have reached our current attachment capacity and must temporarily pause accepting new applicants.

Individuals who have been notified that they are attached to a care provider and have completed the intake process will continue to be attached. Individuals who have submitted an application but not yet gone through the intake process will be notified by our team once the list of applicants has been reviewed to confirm eligibility.

Residents of James Bay and certain parts of Fairfield will be eligible and must show official identification such as a BC Services Card, drivers’ licence, BC Identification Card or a utility bill to show they live in the area. This group of applicants, if eligible, will be retained on the waitlist. When we resume attachment, this group will retain their place in the queue.  
Our practice is continuing to grow and as more primary care providers are hired to the site the application process will resume. 

As always, our urgent primary care service is open to anyone who requires care for urgent medical conditions and who is unable to access that care through an attached provider. Urgent care refers to injuries or conditions requiring attention within 12-24 hours. 

The North Quadra UPCC, located at 4420 Chatterton Way, is also available for urgent care services only. Please telephone the centre prior to your visit. 

The James Bay UPCC has been in operation for over a year. We are very appreciative of the warm welcome that we have received as a service and as people working in this vibrant community. It is our pleasure to meet and get to know the people who make it a wonderful place to live.  We know that the need for attachment remains and we are committed to making this temporary pause in our attachment process as brief as possible.

Thank you for your patience and understanding.

Temporary service house adjustment update - August 16, 2021

Starting on August 16, 2021, we will be temporarily adjusting the urgent care hours to 4 p.m. – 8 p.m. on weekdays and 8:30 a.m. – 3:30 p.m. on weekends. The JB UPCC will continue to have RN coverage 8 a.m. – 8 p.m., every day.

Our practice is continuing to grow and as more primary care providers are hired to the site the application process will resume and our urgent care hours will expand.

As always, our urgent primary care service is open to anyone who requires care for urgent medical conditions and who is unable to access that care through an attached provider.  Urgent care refers to injuries or conditions requiring attention within 12-24 hours.

You may also wish to contact Health Care on Yates, a nurse practitioner-led primary care clinic located at 1139 Yates Street in Victoria. The North Quadra UPCC, located at 4420 Chatterton Way, is also currently providing urgent care services. Please telephone the centre prior to your visit.

Mental Health and Substance Use Counselling continues to be available through James Bay Urgent and Primary Care Centre. Our team is able to assist with a wide range of concerns and is offering virtual and phone consultations. Appointments are recommended; please call the clinic to schedule a consultation

We encourage patients to present to the clinic in person. This approach is now safe and enables the team to see and meet people and provide physical assessment where needed. There will continue to be some instances where telephone or virtual consultation is appropriate or necessary but generally visits will take place face-to-face. 

More information about the James Bay Urgent and Primary Care Centre

What does “attachment” mean?

Attachment means a person has a designated primary care clinic which has their patient files, does follow up, and acts as their primary care provider. Residents who get attached to the James Bay UPCC will be able to make appointments with the care providers at the clinic, which will become their primary care provider.

Who is eligible to get attached to the James Bay Urgent and Primary Care Centre?

Residents in James Bay and some in Fairfield (see map showing boundaries) will be eligible to be attached to the clinic and book appointments. Residents will need official identification such as a BC Services Card (i.e. Care Card), drivers’ licence, BC Identification Card) or a utility bill to show they live in the area eligible.

james-bay-catchment-area.png

I have a family doctor or nurse practitioner already but I want to be attached to the James Bay UPCC. What are my options?

Residents who currently have a family doctor or nurse practitioner cannot apply for attachment to the James Bay UPCC.

Exceptions to this criteria include:

  • If a resident has a family doctor or nurse practitioner who practices over 10 km from their home and they want to be seen at a clinic closer to home
  • If a resident has not seen their family doctor or nurse practitioner in the last two years or
  • If the resident has been notified of their family doctor’s or nurse practitioner’s upcoming retirement
Can my family also get attached at the James Bay UPCC if I am eligible?

First degree relatives (e.g. children, parents, spouses/partners) living in the same James Bay or Fairfield household are also eligible for attachment. A range of criteria are considered when prioritizing attachment, including patients’ medical needs and complexity.
Attachment is not solely based on “first come, first served”.

If I become attached to the clinic, can I request a specific doctor or nurse?

While people are not able to request a specific health care provider, they can say whether they prefer a male or female provider when booking appointments.

How long will it take to get attached to the clinic if I’m eligible?

Attachment times will vary depending on demand and availability of nurse practitioners and doctors at the clinic. Staff at the clinic won’t be able to give an estimate of wait times.

Right Care, Right Place

To help you choose the right care for yourself or a loved one, here’s a quick guide to help you know where to go based on the nature and urgency of your ailment. 

Doctors' or Nurse Practitioners' Office

Your primary care provider should be your first call in non-emergency situations. Your provider knows you and your health history, including what medications you are taking and what chronic conditions might need to be considered in your treatment.  Same day appointments may be available - ask your provider. 

If your provider is unavailable, try a walk-in clinic or Urgent Primary Care Centre (UPCC). Call 8-1-1 for trusted health advice at HealthLink BC.

Walk-in Clinic

If you have an illness that is not an emergency – like a sinus infection or skin rash, minor sprain or strain – and you cannot get in to see your primary care doctor, local walk-in clinics are available for same-day care. 

For wait times at this location, visit medimap.ca.

Emergency Department

Emergency departments are designed to treat urgent, acute and life-threatening conditions and aren’t the place for routine care or minor ailments.

If you feel you are dealing with a health emergency, call 9-1-1 or go to your hospital emergency department right away.

If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

Urgent Medication Refill

Speak with your pharmacist.

Trusted health advice

Call 8-1-1. HealthLink BC is available 24/7.

By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.

Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

Mental health or substance use concern

Call a crisis line:

Vancouver Island Crisis Line available 24/7 at 1-888-494-3888.

KUU-US Crisis Line for Indigenous People available 24/7 at 1-800-588-8717

Other health centres and primary care clinics in the Greater Victoria Area:

Urgent and Primary Care Centres
Community Health Centres

547 Michigan St
Victoria, B.C.

250-519-3770
Hours of Operation

RN Coverage:
Daily 8 a.m. - 8 p.m. 

Urgent care hours: 
Monday to Friday, 4 p.m. - 8 p.m.
Weekends, 8:30 a.m. – 3:30 p.m.

Due to COVID-19 , patients are asked to call ahead, when possible. 

Check www.Medimap.ca for current wait and cut-off times at this location.

Community

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Sooke Region, West Shore & Urban Greater Victoria