James Bay Urgent and Primary Care Centre

COVID-19 precautions

Due to COVID-19 , patients are asked to call ahead, when possible. Unannounced patients will be greeted by a patient ambassador (nurse) at the entrance of the UPCC. They will determine the best way to support the visitor through a virtual or in-person visit.

Services for patients

Everyone is welcome to access urgent care at the James Bay Urgent and Primary Care Centre. 

The UPCC offers a variety of primary care services including urgent same-day access to primary care and mental health and substance use services provided by a team of family practitioners, nurse practitioners, nurses and mental health and substance use clinicians.

Residents of the James Bay/Fairfield are also eligible to apply for attachment to a primary care provider at the UPCC. Attachment means that the centre has their patient files, does follow ups, and acts as their primary care provider.

Update on attachment requests (May 2021)

Dear James Bay Community Members,

We are building our practice at the James Bay Urgent and Primary Care Centre (UPCC), working hard to expand our services, including attachment to a primary care provider. To date, we have attached 2,273 patients and this is growing over time. However, at this time we have reached our current attachment capacity and must temporarily pause accepting new applicants.

Individuals who have been notified that they are attached to a care provider and have completed the intake process will continue to be attached. Individuals who have submitted an application but not yet gone through the intake process will be notified by our team once the list of applicants has been reviewed to confirm eligibility.

Residents of James Bay and certain parts of Fairfield will be eligible and must show official identification such as a BC Services Card, drivers’ licence, BC Identification Card or a utility bill to show they live in the area. This group of applicants, if eligible, will be retained on the waitlist. When we resume attachment, this group will retain their place in the queue.  
Our practice is continuing to grow and as more primary care providers are hired to the site the application process will resume. 

As always, our urgent primary care service is open to anyone who requires care for urgent medical conditions and who is unable to access that care through an attached provider. Urgent care refers to injuries or conditions requiring attention within 12-24 hours. 

The North Quadra UPCC, located at 4420 Chatterton Way, is also available for urgent care services only. Please telephone the centre prior to your visit. 

The James Bay UPCC has been in operation for over a year. We are very appreciative of the warm welcome that we have received as a service and as people working in this vibrant community. It is our pleasure to meet and get to know the people who make it a wonderful place to live.  We know that the need for attachment remains and we are committed to making this temporary pause in our attachment process as brief as possible.

Thank you for your patience and understanding.

More information about the James Bay Urgent and Primary Care Centre

What does “attachment” mean?

Attachment means a person has a designated primary care clinic which has their patient files, does follow up, and acts as their primary care provider. Residents who get attached to the James Bay UPCC will be able to make appointments with the care providers at the clinic, which will become their primary care provider.

Who is eligible to get attached to the James Bay Urgent and Primary Care Centre?

Residents in James Bay and some in Fairfield (see map showing boundaries) will be eligible to be attached to the clinic and book appointments. Residents will need official identification such as a BC Services Card (i.e. Care Card), drivers’ licence, BC Identification Card) or a utility bill to show they live in the area eligible.

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I have a family doctor or nurse practitioner already but I want to be attached to the James Bay UPCC. What are my options?

Residents who currently have a family doctor or nurse practitioner cannot apply for attachment to the James Bay UPCC.

Exceptions to this criteria include:

  • If a resident has a family doctor or nurse practitioner who practices over 10 km from their home and they want to be seen at a clinic closer to home
  • If a resident has not seen their family doctor or nurse practitioner in the last two years or
  • If the resident has been notified of their family doctor’s or nurse practitioner’s upcoming retirement
Can my family also get attached at the James Bay UPCC if I am eligible?

First degree relatives (e.g. children, parents, spouses/partners) living in the same James Bay or Fairfield household are also eligible for attachment. A range of criteria are considered when prioritizing attachment, including patients’ medical needs and complexity.
Attachment is not solely based on “first come, first served”.

If I become attached to the clinic, can I request a specific doctor or nurse?

While people are not able to request a specific health care provider, they can say whether they prefer a male or female provider when booking appointments.

How long will it take to get attached to the clinic if I’m eligible?

Attachment times will vary depending on demand and availability of nurse practitioners and doctors at the clinic. Staff at the clinic won’t be able to give an estimate of wait times.

547 Michigan St
Victoria, B.C.

250-519-3770
Hours of Operation

Daily 8 a.m. to 8 p.m. 

Community

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Sooke Region, West Shore & Urban Greater Victoria