James Bay Urgent and Primary Care Centre

An urgent and primary care centre (UPCC) is planned for Victoria in the community of James Bay. The Ministry of Health announced the clinic November 25, 2019.

Expected to open in March 2020, the UPCC will provide extended hours of care 365 days a year, with primary care providers supporting both attachment and access to services.

People who do not have a family doctor or a nurse practitioner, as well as those who do but may not be able to see them right away, will be welcome at the urgent and primary care centre. 

The UPCC will also help people who do not have a doctor/nurse practitioner to get one by ‘attaching’ them to the urgent and primary care centre, or into primary care practices in the community. Care providers at the centre will offer booked appointments for attached patients and drop-in care for those without appointments.

James Bay urgent and primary care centre: what you need to know 

The James Bay UPCC is excited to bring team-based care to the community. This ensures patients get the right care, at the right time, by the appropriate health care provider, which may be a family doctor, a nurse practitioner, nurse or mental health substance use clinician - whichever is most appropriate.

Please respect the staff members of the James Bay Community Project and do not call them with questions about this this planned urgent and primary centre. This UPCC will be operated by Island Health and we'll share more information as it's available.


Q: How long do I have to wait to find out if I get attached to a doctor or nurse practitioner?
A:  Attachment wait times will vary and depend on both doctor and nurse practitioner staffing and demand from the community.


Q: Who can use the Centre and who can get attached?
A: The urgent and primary care centre will serve as an access point to support attaching patients to a provider either at the UPCC or within the community.


Q: How do I get a doctor/nurse practitioner at the James Bay Urgent and Primary Care Centre?
A: When the UPCC opens in 2020, people without a doctor or nurse practitioner who live in the James Bay/Fairfield areas will be eligible for attachment. The attachment process is still under development. At this time, people cannot add their name to an attachment request list. Information about the attachment process, and how you can register, will be shared as soon as it is available.


Q: Can I choose the type and the specific individual doctor or nurse practitioner I will be attached to?
A: People will be attached to the most appropriate health-care provider, based on their health needs. While people are not able to specify a specific individual health care provider, they can say whether they prefer a male or female provider.


Q: Will my family be attached too?
A: Every effort will be made to attach direct family members living in the same household, if they do not already have a family doctor or nurse practitioner.





Sooke Region, West Shore & Urban Greater Victoria