James Bay Urgent and Primary Care Centre

The James Bay Urgent and Primary Care Centre (UPCC), located at the James Bay Community Project at 547 Michigan Street, Victoria, opened on April 28, 2020.

Hours of Operation:

The James Bay UPCC is open from 8:00 a.m. to 8:00 p.m. every day. Check Medimap for current wait times. 

COVID-19 precautions

Due to COVID-19 , patients will be asked to call ahead, when possible.

Unannounced patients will be greeted by a patient ambassador (nurse) at the entrance of the UPCC. They will determine the best way to support the visitor through a virtual or in-person visit.

Services for patients

The UPCC offers a variety of primary care services including urgent same-day access to primary care and mental health and substance use services provided by a team of family practitioners, nurse practitioners, nurses and mental health and substance use clinicians.

Everyone is welcome to access urgent care at the James Bay Urgent and Primary Care Centre. 

Starting a request for an appointment at the James Bay Urgent and Primary Care Centre

Here is how to start a request to see if a resident is eligible to become a patient at the the James Bay Urgent and Primary Care Centre. 

Step 1:   

Residents of the James Bay/Fairfield area who meet the eligibility requirements can fill in the registration form 

Step 2:   

Mail, fax, e-mail, or drop off a copy of two pieces of identification. 

One must include a photo, resident’s name, and resident’s current address. Examples include:

  • a BC Identification Card
  • a BC Driver’s License
  • a BC Services Card

The second must include the resident’s name and current address. Examples include:

  • a utility bill
  • a rental agreement
  • insurance paperwork
  • tax forms

Mailing address:  547 Michigan Street, Victoria, BC, V8V 1S5
Fax number: 250-519-3771
E-mail: JamesBayUPCC@viha.ca

Step 3:

The clinic will review the resident's eligibility to be a patient at the clinic, and contact the resident to schedule an intake appointment if they meet the requirements.

Intake appointments will not be booked until proof of address/eligibility is received at the clinic. See the eligibilty criteria below. 

This may take some time, so please be patient. The clinic will also contact patients who are not eligible.
 

 

More information about the James Bay Urgent and Primary Care Centre

What does “attachment” mean?

Attachment means a person has a designated primary care clinic which has their patient files, does follow up, and acts as their primary care provider. Residents who get attached to the James Bay UPCC will be able to make appointments with the care providers at the clinic, which will become their primary care provider.

Who is eligible to get attached to the James Bay Urgent and Primary Care Centre?

Residents in James Bay and some in Fairfield (see map showing boundaries) will be eligible to be attached to the clinic and book appointments. Residents will need official identification such as a BC Services Card (i.e. Care Card), drivers’ licence, BC Identification Card) or a utility bill to show they live in the area eligible.

 

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I have a family doctor or nurse practitioner already but I want to be attached to the James Bay UPCC. What are my options?

Residents who currently have a family doctor or nurse practitioner cannot apply for attachment to the James Bay UPCC.

Exceptions to this criteria include:
• If a resident has a family doctor or nurse practitioner who practices over 10 km from their home and they want to be seen at a clinic closer to home;
• If a resident has not seen their family doctor or nurse practitioner in the last two years or:
• If the resident has been notified of their family doctor’s or nurse practitioner’s upcoming retirement.

Can my family also get attached at the James Bay UPCC if I am eligible?

First degree relatives (e.g. children, parents, spouses/partners) living in the same James Bay or Fairfield household are also eligible for attachment. A range of criteria are considered when prioritizing attachment, including patients’ medical needs and complexity.
Attachment is not solely based on “first come, first served”.

If I become attached to the clinic, can I request a specific doctor or nurse?

While people are not able to request a specific health care provider, they can say whether they prefer a male or female provider when booking appointments.

How long will it take to get attached to the clinic if I’m eligible?

Attachment times will vary depending on demand and availability of nurse practitioners and doctors at the clinic. Staff at the clinic won’t be able to give an estimate of wait times.

547 Michigan Street
Victoria, B.C.

250-519-3770
Hours of Operation

Monday to Sunday 8:00 a.m. to 8:00 p.m. 

Community

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Sooke Region, West Shore & Urban Greater Victoria