James Bay Urgent and Primary Care Centre

An urgent and primary care centre is planned for Victoria in the community of James Bay.

Island Health recognizes your ongoing interest in the James Bay Urgent and Primary Care Centre, slated to open later this Spring. Island Health is continuing to work to complete renovations, staff recruitment and infrastructure and equipment deployment.

The current Public Health Emergency is redirecting key Island Health resources to support COVID-19 planning and response. As Island Health continues to complete the James Bay Urgent and Primary Care Centre, current requirements related to physical distancing  and availability of key health care providers may impact on the Centre’s short term plans to provide attachment to primary care providers.

COVID-19 is an evolving situation, and strategies are evolving to keep people safe in communities served by Island Health. Information regarding the attachment process at the James Bay Urgent and Primary Care Centre will be communicated on this site as soon as more information is available.

What does “attachment” mean?

Attachment means a person has a designated primary care clinic which has their patient files, does follow up, and acts as their primary care provider. When the James Bay UPCC opens, residents who get attached to this clinic will be able to make appointments with the care providers at the clinic, which will become their primary care provider.

Who is eligible to get attached to the James Bay Urgent and Primary Care Centre?

Residents in James Bay and some in Fairfield (see map showing boundaries) will be eligible to be attached to the clinic and book appointments. Residents will need official identification such as a BC Services Card (i.e. Care Card), drivers’ licence, BC Identification Card) or a utility bill to show they live in the area eligible.

 

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I have a family doctor or nurse practitioner already but I want to be attached to the James Bay UPCC. What are my options?

Residents who currently have a family doctor or nurse practitioner cannot apply for attachment to the James Bay UPCC.

Exceptions to this criteria include:
• If a resident has a family doctor or nurse practitioner who practices over 10 km from their home and they want to be seen at a clinic closer to home;
• If a resident has not seen their family doctor or nurse practitioner in the last two years or:
• If the resident has been notified of their family doctor’s or nurse practitioner’s upcoming retirement.

Can my family also get attached at the James Bay UPCC if I am eligible?

First degree relatives (e.g. children, parents, spouses/partners) living in the same James Bay or Fairfield household are also eligible for attachment. A range of criteria are considered when prioritizing attachment, including patients’ medical needs and complexity.
Attachment is not solely based on “first come, first served”.

If I become attached to the clinic, can I request a specific doctor or nurse?

While people are not able to request a specific health care provider, they can say whether they prefer a male or female provider when booking appointments.

How long will it take to get attached to the clinic if I’m eligible?

Attachment times will vary depending on demand and availability of nurse practitioners and doctors at the clinic. Staff at the clinic won’t be able to give an estimate of wait times.

How can I learn more?

If you are a resident who meets the criteria above and would like to be attached at the James Bay Urgent and Primary Care Centre, please check back with this webpage for updates about the attachment process. 

 

 

 

 

 

Community

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Sooke Region, West Shore & Urban Greater Victoria