What to Know Before Visiting Our Locations

Visitor restrictions are now in place at Island Health facilities/outpatient clinics

To support the Provincial Health Officer’s directions for respecting personal space, and to protect Island Health patients, staff and visitors from the transmission of COVID-19, the B.C. Ministry of Health has made the difficult decision to allow only essential visits to all B.C. healthcare facilities. 

Wearing a mask within our facilities

In accordance with Ministry of Health policy, masks must be worn by all persons visiting a health-care facility, including hospitals, health centres, physician’s offices and outpatient clinics. Island Health has also taken steps within our facilities to reduce the risk of transmission with physical barriers and signs to remind those to respect each others personal space. Please help prevent the spread of COVID-19 by wearing a face mask or covering when visiting an Island Health facility.

Information for families of those living in Long-Term Care and Assited Living Sites

We understand that visitor restrictions because of COVID-19 have been difficult for families and friends. Please read more to learn about information on social visits at Long Term Care and Assisted Living sites. 

Pet Policy

For the health & safety of our patients, staff and your pet, please do not bring animals with you or leave them alone in your vehicle. Seeing Eye Dogs and Certified Assistance Dogs are allowed in our facilities. Approved Therapy Animals may be allowed in some areas. Please refer to our Pet Policy for details.

To find information about parking at our sites, see Our Locations page to find the site you are visiting. 

Here are more details about coming to our sites:

Hospital locations
Visitor Guidelines
Send Well Wishes
Help us fight the flu
Travel and places to stay

Your Care

For advice on preparing for a specific procedure, please ask your doctor or care provider.

Children and Surgery
Quality Care
Active Outbreak List (hospitals and long term care)
Keeping Patients Safe
Listening to Patients
Compliments & Complaints
Health records

When you receive care from us, we collect personal information about you. Please read our Privacy Notice.

Home is Best

Island Health provides many services in the community to help seniors with complex care needs return home to heal after a hospital stay.

Home is the best place to recover once an acute illness has resolved. Home is the best place to stay active and connected to your family, friends and community, and the best place to decide on your next steps for care.

The Let’s Get You Home booklet provides patients and their caregivers with information to help them transition from hospital to home. 

What you can do:

When you are in hospital, talk to your health care providers about going home to heal and about any concerns you have.

Let your health care team know about supports you have to help you when you get home.

Plan to go home before making any life-changing decisions about your living arrangements, such as making a move to long-term care.