Visiting

Visiting a patient

What to expect before, during, and after visiting a patient.

Before you visit

  • Arrive early if you have a scheduled visit or appointment and allow extra time to enter the facility.
  • Use the Main Entrance where possible. Signs at each site will guide you.
  • Stay home if you feel unwell. Visitors with respiratory symptoms should not visit the hospital.
  • Masks are not required in Island Health facilities (as of March 28, 2025). If you prefer, you are welcome to wear one.

When you arrive

  • Enter through the Main Entrance 
  • Clean or sanitize your hands 
  • Follow posted signs for directions
  • Check in if needed

During your visit

To help protect patients and staff:

  • Let staff know you've arrived before entering the room
  • Follow any instructions or guidance provided by the staff.
  • Avoid touching your face.
  • Respect personal space in patient rooms and shared areas.
  • Clean your hands before leaving the room.

Special visiting situations

Some areas may allow more visitors based on patient needs.

End-of-life (palliative care)

More visitors may be allowed when a patient is receiving palliative or end-of-life care. The care team will coordinate visiting arrangements based on the patient and family's needs.

Labour, delivery, and pediatric care

More than two visitors may be allowed at one time in labour and delivery or pediatric care areas. The care team will work with families to support special circumstances.

Bringing items for a patient

If you plan to bring items for your loved one, please check with the unit first. Only bring essential items, such as:

  • hearing aids
  • glasses
  • cell phone and charger
  • items required for care

Other items such as flowers, gifts, blankets, food, or personal belongings may only be allowed if the unit leader approves them as necessary for patient care.

Dropping someone off for an appointment

If you are dropping off or picking up someone who has a scheduled appointment, please check in with or front desk when you arrive. They can help direct you to the appropriate location.

Need help?

If you have any questions about visiting a specific patient or unit, please contact the hospital directly.