Updated: Sept. 9, 2021
Island Health recognizes that family members and other visitors play an important role in the well-being, healing and experience of our patients and clients. The Ministry of Health has updated acute care visitation guidelines to balance COVID-19 safety measures with the need for connection between patients and their families.
- All patients in acute care facilities may have up to two visitors at a time as space allows. Additional requirements may be in place in some circumstances, such as multi-bed rooms.
- More than two visitors may be allowed at one time for pediatric care, labour and delivery and palliative and end-of-life care.
- Emergency rooms and intensive care units may be limited to one visitor at a time depending on space and circumstances in the care environment.
- Regardless of their vaccination status all visitors must wear medical-grade masks in all areas of health-care facilities. They must clean their hands before and after visiting and respect personal space.
*Find information about visiting a Long-Term Care or Assisted Living Facility.
Tips for Visiting an Island Health Facility
Island Health is committed to keeping you, our patients, and our staff, safe. These tips will help you prepare for a successful visit to one of our facilities. For frequently asked questions and detailed safety information for before, during and after your visit, please review the FAQs below.
- Arrive early for pre-booked appointments or visits.
- Look for signs posted indicating designated entrance points.
- Masks are still required at all healthcare facilities.
- Practice proper hand hygiene and maintain physical distance.
- Be prepared to participate in a mandatory screening process.
- Stay home if you are unwell.
Frequently Asked Questions
- What should I expect when I arrive at an Island Health facility?
Island Health entry points and hours for entrances to facilities have been limited. Try to arrive a little early for any pre-booked appointments or visits, and allow additional time to enter the facility.
- There are signs posted at each facility indicating entrance points. For most sites, the Main Entrance is likely to be the best entrance point.
- Ambassadors are at each designated entrance point to screen all individuals entering the facility. When you arrive, you will be asked:
- A few screening questions.
- To remove any gloves and sanitize your hands.
- To change your mask to a medical-grade mask.
- To following physical distancing rules.
- What safety measures should I be aware of when I visit?
Before Your Visit
Talk to the primary nurse or unit clerk before going into the patient’s room to let them know you are there and see if there are any instructions.
During Your Visit with Your Loved One
- Follow proper infection prevention precautions that the health care staff tells you to follow.
- Do not touch your face.
- Respect personal space.
- Before you leave the patient’s room, wash your hands with soap and water. Make sure to wash all hand surfaces and wrists for 20 seconds. If you cannot wash your hands with soap and water, use alcohol-based hand sanitizer.
- My loved one is palliative (receiving end-of-life care). Will I be able to visit?
More than two visitors may be allowed at one time in palliative and end-of-life care settings Special considerations can be accommodated based on the unique care needs of the patient and will be coordinated by the care team..
- How many support people are allowed to support a patient in labour/delivery/NICU?
More than two visitors may be allowed at one time for labour and delivery and pediatric care. The care team will consult with family members to support special circumstances.
- Can I phone the hospital and speak to my loved one who is admitted?
Yes. Units will accommodate phone calls as much as possible.
If your loved one has their own personal cell phone with them, that is probably the best way to reach them.
- I am worried that I have COVID-19; why can’t I come to the hospital?
To keep COVID from spreading in our healthcare facilities, we want to ensure that only patients who experience severe symptoms, such as shortness of breath and/or difficulty breathing, receive hospital care.
- Most Covid-19 infections can be managed at home and will not require hospitalization.
- If you or a loved one is experiencing severe symptoms, please call 9-1-1 or go to the nearest emergency department.
- By keeping people at home and under self-isolation, we are reserving our limited critical care resources for those who truly require life-saving medical care.
- Testing sites remain open and most test results will be returned within 24-hours.
- Can I bring my loved one their personal belongings or food?
When arranging your visit with the unit, please let them know what you intend to bring – and only bring essential items (e.g., hearing aids, glasses, cell phone/charger) or items required for care.
- All non-essential items, such as flowers, gifts, blankets, food and other personal items are not permitted unless the unit leader approves them as essential to the care of the patient.
- What happens if I need to drop off and/or pick up someone who has a scheduled appointment?
When you get to the facility, please check-in with the Ambassador, who will help you.