Patients coming to an Island Health location can get interpreting services on-demand in the language they need during their appointment or visit. The service is also available to patients attending virtual care appointments.
We acknowledge that our patient population is diverse and our goal is to have everyone feel included and supported when getting care.
Services that are available
Professional interpreting, including services for the deaf, deaf-blind, and hard of hearing, are available through the Provincial Language Service. Trained interpreters can provide services in over 240 languages, including American Sign Language.
How it works
The virtual interpreting service gives Island Health staff access to a medically-trained interpreter 24 hours a day, seven days a week.
The application is available on mobile tablet devices that are connected to rolling stands at Island Health care locations.
When a patient requests interpreting services, an Island Health care provider can access the application on the tablet and connect with an interpreter via video link or phone. The interpreter will then help the patient and care provider with interpretation during the appointment.
Virtual Care appointments
Patients who need to have interpreting support at their virtual care appointment can ask their care provider about making these arrangements in advance of their next appointment.