Important information for your visit to an Island Health outpatient lab specimen collection site
We understand you may have some questions or concerns about returning to one of our outpatient laboratories during COVID-19.
Ensuring the health and safety of our patients and staff is our top priority and we are committed to providing a safe environment for everyone.
To help you prepare and to ensure you have the best experience possible, please review the information below and follow the steps before, during and after your visit to an Island Health outpatient laboratory.
Wearing a mask within our facilities
In accordance with Ministry of Health policy, masks must be worn by all persons visiting a health-care facility, including hospitals, health centres, physician’s offices and outpatient clinics. Island Health has also taken steps within our facilities to reduce the risk of transmission with physical barriers and signs to promote physical distancing. Please help prevent the spread of COVID-19 by wearing a face mask or covering when visiting an Island Health facility.
Safety is our top priority
How we are keeping you safe:
• We are screening everyone who comes in for laboratory testing.
• Before entering the waiting area, all visitors will be asked to answer a series of questions related to COVID-19.
• We will be limiting the number of people in the waiting room to ensure appropriate physical distancing can be maintained.
• Patients who are assessed as having no symptoms or risk of illness will be able to enter the waiting area, when there is space.
If there is a possibility of COVID-19 infection, our staff will:
- Immediately provide the patient with a mask
- Ask them to sit in a waiting area away from other patients
- Serve the patient as quickly as possible
Before, during and after your visit to the laboratory
Before coming to the hospital, plan ahead:
• If you have a pre-booked Glucose Tolerance appointment, try to arrive as close to your designated time as possible. This will help avoid crowded waiting areas.
• Be prepared to wait outside or in your car if the waiting area is at capacity.
• If required, a support person can be brought with you to the laboratory, but this is limited it to one other person.
While you are visiting the laboratory:
• Once at the laboratory, there are simple and effective ways to help stop the spread of germs.
• Consider the use of your own non-medical mask during your visit.
• Practice good hygiene: sanitize your hands when you enter the laboratory (there are hand sanitizer stations throughout the site) and avoid touching your face.
• There may be staff greeting you at the entrances to ask further questions and ensure that only one additional person is coming with you.
• At busy times, you may be directed to wait in your car, where applicable.
• Remember to maintain two meters away from others. You will see that chairs have been spaced accordingly to allow for this in the waiting areas.
• It is recommended that you do not bring food, beverages or reading materials with you.
After your laboratory work:
• When your visit is over and you have been told that you are free to go, please leave the site immediately.
• Sanitize your hands on your way out of the laboratory and wash them again when you get home.
For more information
• The BCCDC website is the best source of information on COVID-19 for the most up-to-date information on a variety of topics.
• For non-health related information and resources visit the BC Government COVID-19 webpage.
• To learn more about our laboratory hours and appointments system, see our laboratory locations page.