How to Pay a Hospital Bill

If you receive an invoice or statement from Island Health, you may pay using one of these accepted methods:

Pre-authorized Payments

Pre-authorized payments by credit card or bank withdrawals can be arranged for:

  • Residential Care clients in facilities operated and billed by Island Health
  • Central or North Island Home Support clients (South Island Home Support Clients are not managed by Island Health)

To set up pre-authorized payments for an Island Health (Vancouver Island Health Authority) client, a pre-authorized payment form will need to be completed and mailed to the Billing department.  

To request a pre-authorized payment form, email the Residential Care Billing department at revenuerescarebilling@viha.ca, or contact the social worker attached to the residential care facility.

Bank or Financial Institution

Internet or telephone banking payments are accepted through most major Canadian banks or BC Credit Unions.

When paying through your bank, the payee is "Vancouver Island Health Authority" (this may be shortened to "Vancouver Island Health Auth" for some financial institutions). ‘VIHA’ or ‘Island Health’ cannot be used as the payee name when paying through your bank or financial institution.

Credit Card

Call us (information listed below) to arrange a credit card payment, or mail in the top portion of your invoice or statement complete with your credit card information.

Cash and Debit

Payment with cash or debit is accepted at the Cashier’s Office at the following hospital sites: 

Nanaimo Regional General Hospital
1200 Dufferin Crescent
Nanaimo, B.C.
Monday to Friday
8:30 a.m. - 4 p.m.

Royal Jubilee Hospital
1952 Bay Street
Victoria, B.C.
Monday to Friday
8:30 a.m. - 4 p.m.
 
Victoria General Hospital
1 Hospital Way
Victoria, B.C.
Tuesday to Thursday
8:30 a.m. - 4 p.m.

Cheque

Payment by cheque, payable to "Vancouver Island Health Authority" or "Island Health", can be made at a Cashier’s Office, or mailed directly to Island Health's Revenue Billing department 1952 Bay Street, Victoria, B.C., Canada, V8R 1J8. Reference your account number (MRN) or enclose the top portion from your invoice or statement.

International Wire Transfers

Call Island Health's Revenue Billing department at 250-370-8501 or Toll Free in North America at 1-866-995-3299 for wire transfer payment information. View the current USD $ conversion rate at the Bank of Canada.

Payment Plans

If you are unable to pay your bill in its entirety, please contact Island Health's Revenue Billing department immediately to discuss payment options.

Unpaid Bills

Should you neglect to pay your outstanding account it will be forwarded to a Collection Agency for further action. If you feel your bill should be paid by a third party or other provincial plan, contact us as soon as possible.

Note that if we are unable to obtain payment from the provincial plan or third party, you are still responsible for settling the debt. You should make payment as soon as possible so that your credit record is unaffected.


Contact Us

Island Health's Revenue Billing department

1952 Bay Street
Victoria, B.C.
V8R 1J8

250-370-8501
Fax: 250-519-1723
Toll Free: 1-866-995-3299
patientbilling@viha.ca