Accessing Community Health Services

Step 1 – Contact Us

Please see contact information for your regional Community Access Centre below.

If you think that you, a friend, or a family member may need support from Community Health Services, call the Community Access Centre in your region.

Please have the following information with you for yourself or the person you are calling for: 

  • Full name
  • BC Care Card or BC Services Card 
  • Date of birth
  • Home address
  • Contact information of close relative/friend

If we cannot take your call, you will be asked to leave a message with a phone number to call you back at and the name of the person who you are calling for (if different from yourself).  A Community Access Clerk will return your call as soon as possible to arrange for an Intake Clinician to contact you – it may take up to 72 hours if we are receiving many phone calls. 

Step 2 - Initial Clinical Assessment

A Community Access Intake Clinician will conduct an assessment over the phone to: 

  • Understand your health care needs and situation
  • Determine your eligibility for Community Health Services
  • Determine which service(s) will best meet your needs and situation
  • Complete a home safety questionnaire

We encourage you to ask the Intake Clinician any questions you may have about the services and supports available to you.

Once the intake assessment is complete, you will be referred to the most appropriate service(s) in your area. Community Access will notify your primary care provider of any health care services we have arranged for you. 

Step 3 – Care Plan

If referred for services, a health professional will work with you to develop a care plan to meet your needs.

You will be included in any decisions made about your care. You have the right to consent to or decline any care that is offered to you. Please let your health professional know if you have a Health Representative Agreement, Advance Directive or Advance Care Plan where you have documented your health care wishes. 

Other resources may be helpful to you

  • 8-1-1 is the provincial health information and advice phone line. More information on 8-1-1 can be found here.
  • 2-1-1 is a provincial non-profit society that delivers information and referral services for community and government programs. More information on 2-1-1 can be found here.

General Information on Accessing Community Health Services

Referral Required?
Not required
Contact Us
Victoria Community Access Centre (South Island):

All communities south of Mill Bay, including Greater Victoria, the Southern Gulf Islands and west to Port Renfrew.

250-388-2273
1-888-533-2273

Nanaimo Community Access Centre (Central Island):

All communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east coast to beyond Tofino/Ucluelet on the west coast.

250-739-5749
1-877-734-4101

North Island Central Intake (North Island):

All communities north of Deep Bay including the Mt. Waddington Regional District and the mainland area adjacent to it.

250-331-8570
1-866-928-4988

Hours of Operation

Victoria Community Access (South Island)

Open Monday - Sunday, 8:30 a.m. - 4:30 p.m.

Nanaimo Community Access (Central Island)

Open Monday - Sunday, 8:30 a.m. - 8 p.m.

North Island Central Intake (North Island)

Open Monday - Sunday, 8 a.m. - 4 p.m.

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