Accessing Community Health Services

Call Our Phone Line 

Community Health Services provide in-home and community-based care to help maintain independence and well-being.

Services can include help with:

Call the General Enquiries Line in your region to learn how we can help you and your family members.

Phones are answered seven days a week, 365 days of the year. Have the following information with you for yourself or the person you are calling for: 

  • Full name
  • BC Care Card or BC Services Card 
  • Date of birth
  • Home address

You may be asked to leave a message with your name and phone number. Your call will be returned as soon as possible.  

Initial Clinical Assessment

A Community Access Intake Clinician will do an assessment over the phone to: 

  • Understand your health care needs and situation
  • Determine your eligibility for Community Health Services
  • Determine which service(s) will best meet your needs and situation
  • Complete a home safety questionnaire

You can ask the Intake Clinician any questions about the services and supports available in your community.

Once the intake assessment is complete, you will be referred to the most appropriate service(s) in your area. Community Access will notify your primary care provider of any health care services we have arranged for you. 

Care Plan

If referred for services, a health professional will work with you to develop a care plan to meet your needs.

You will be included in any decisions made about your care. You have the right to consent to or decline any care that is offered to you. Please let your health professional know if you have a Health Representative Agreement, Advance Directive or Advance Care Plan where you have documented your health care wishes. 

Other resources may be helpful to you

  • 8-1-1 is the provincial health information and advice phone line. More information on 8-1-1 can be found here.
  • 2-1-1 is a provincial non-profit society that delivers information and referral services for community and government programs. More information on 2-1-1 can be found here.

General Information on Accessing Community Health Services

Referral Required?
Not required
Contact Us
Victoria Community Access Centre (South Island):

All communities south of Mill Bay, including Greater Victoria, the Southern Gulf Islands and west to Port Renfrew.


Nanaimo Community Access Centre (Central Island):

All communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east coast to beyond Tofino/Ucluelet on the west coast.


North Island Community Access (North Island):

All communities north of Deep Bay including the Mt. Waddington Regional District and the mainland area adjacent to it.


Hours of Operation

Victoria Community Access (South Island)

Seven days a week 

Nanaimo Community Access (Central Island)

Seven days a week 

North Island Central Intake (North Island)

Seven days a week 

Learn About

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