MyVirtualVisit Information for Healthcare Providers

MyVirtualVisit is a secure video solution enabling clients to visit with a healthcare provider from the comfort of home using a personal smartphone, tablet or computer. This virtual care service is available to all Island Health healthcare providers and clinics, and complements existing face-to-face and Telehealth appointments. About MyVirtualVisit (01:27m) 

Updates to the MyVirtualVisit application: InTouch is now Teladoc Health

Our MyVirtualVisit application previously known as InTouch Provider is being renamed to Teladoc Health Provider.  Application users can expect changes to the logo and other visual brand elements. There will be no changes to how the applications work or the security of your virtual visit.

An update is now available for iOS applications. Updates to the Windows and Mac desktop applications will be available on March 1, 2021. 

iPhone or iPad users: update the InTouch Provider and/or InTouch Patient application on your iPhone or iPad through the App Store. Help updating your application is available on the Apple website. 

Island Health Kiosk iPad or Community Health Services iPhone: There is no need to update the application; IMIT will make the update for you. Look for the Teladoc Health Provider app on your device after the update has been installed. 

Private practice or personal Windows or Mac computers: Launch the InTouch Provider app and follow the prompts to update the application on your device. The InTouch application will be rebranded to Teladoc Health Provider. Application users can also expect changes to the logo and other visual brand elements

Current app icon After the update

intouch-provider-icon.png

teladochealth-provider-app.png

Island Health Windows PC, Yoga, Tangent or Surface Pro devices: There is no need to update your application; IMIT will make the update for you. Applications will still appear as MyVirtualVisit on your desktop. Remember to shut down your Island Health device and restart; this will allow the installation on your device if it has not already been completed. 
 

Request a MyVirtualVisit Account

Island Health care providers interested in using the MyVirtualVisit service can contact our Virtual Care team at telehealth@viha.ca to request an account or learn more.

Technical Support

MyVirtualVisit technical support is available 24/7 through the Clinical Solutions Desk: x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3.

For tips and tools on how to best use MyVirtualVisit see our MyVirtualVisit Newsletters at the bottom of this page.

MyVirtualVisit and Your Device

Depending on the device you plan to use for your MyVirtualVisit appointment, you may be required to download the InTouch application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.  

Contact the Clinical Solutions Desk x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. 

ISLAND HEALTH WINDOWS PC, YOGA, TANGENT AND SURFACE PRO

mvv-desktop-icon.png

The MyVirtualVisit app will be automatically installed on your Island Health device. 

Start using the app
  1. Click the MyVirtualVisit app icon on your desktop.
  2. Log in with your existing credentials.

PERSONAL WINDOWS PC

teladochealth-provider-app.png

Visit the MyVirtualVisit log in page to download the Windows PC desktop application. 

Help installing the Teladoc Health Provider application

Start using the app:
  1. Launch the Teladoc Health Provider app.
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access MyVirtualVisit through Chrome or Firefox browsers; however, the desktop app provides the best experience. Safari and IE are not supported and will not work.

PERSONAL MAC

teladochealth-provider-app.png

Visit the MyVirtualVisit log in page to download the Mac desktop application. 

Help installing the Teladoc Health Provider application

Start using the app
  1. Launch the Teladoc Health Provider app. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access MyVirtualVisit through Chrome or Firefox browsers; however, the desktop app provides the best experience. Safari and IE are not supported and will not work.

IPHONE OR IPAD 

teladochealth-provider-app.png

teladochealth-patient-app.png

Download both the Teladoc Health Provider and Teladoc Health Patient applications from the App Store using your Apple ID.

Start using the app
  1. Launch Teladoc Health Provider app from the icon on your iPhone or iPad. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ISLAND HEALTH IPHONE FOR COMMUNITY HEALTH SERVICES (CHS)

teladochealth-provider-app.png

teladochealth-patient-app.png

There is no need to download the application; Island Health IMIT will install it for you.
 

Help using the Teladoc Health Provider app

Start using the app
  1. Launch Teladoc Health Provider app from the icon on your iPhone. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ALL ANDROID DEVICES 

There is no change for Android device users at this time. Continue to access MyVirtualVisit through your preferred browser (Chrome or Firefox).

Preparing for an Appointment

To help you prepare for an upcoming MyVirtualVisit appointment, please review the following materials:

Virtual Care Billing

Information about virtual care fee for service codes and guidance for billing is available on the Doctors of BC Fee Guide webpage and the MSC Payment Schedule.

Doctors of BC news release from April 7, 2020: COVID-19 temporary billing changes  

Training Videos for Providers

Hover over the video to click through and watch the series or visit our MyVirtualVisit training video series on Vimeo.

 

MyVirtualVisit Newsletters 

MyVirtualVisit Newsletter February 2021

Newsletter Issue 11

In this issue:

  • Upcoming updates to the MyVirtualVisit desktop applications
  • Privacy Reminder: confirming client email and mobile phone numbers
  • Platform Improvements
    • Scheduling Form updates
    • Updates to Patient Profile 
MyVirtualVisit Newsletter December 2020

Newsletter Issue 9

In this issue:

  • Changes to the patient technical support line - new hours of operation and contact number
  • User Interface Improvements
  • Improved audio and video testing for clients
  • Care location roll out
  • Holiday Greetings from the Virtual Care Team
MyVirtualVisit Newsletter November 2020

Newsletter Issue 8

In this issue:

  • New Account Request Form available in ServiceNow
  • How to correctly end or leave a call
  • New functionality for patients to rejoin a call
  • Update on live online education sessions

 

MyVirtualVisit Newsletter October 2020

Newsletter Issue 7

In this issue:

  • MyVirtualVisit Evaluation – You can still provide feedback!
  • Platform Improvements/ Updates
  • Ongoing MyVirtualVisit Education Opportunities
  • First Session success – link to FAQ published
  • MyVirtualVisit Stats- where we are at now
  • MyVirtualVisit – where we are
MyVirtualVisit Newsletter September 2020

Newsletter Issue 6

In this issue:

  • Feedback request for MyVirtualVisit evaluation
  • Upcoming learning opportunity September 30th
  • Display change for waiting rooms
  • How to request additional webcams or headsets
MyVirtualVisit Newsletter August 2020

Newsletter Issue 5

In this issue:

  • Celebrating 10,000 visits
  • New Intranet site available
  • Advanced filtering from your Queue
  • Alignment with reporting standards – information required
MyVirtualVisit Newsletter July 2020

Newsletter Issue 4

In this issue:

  • Continuity of care
  • Change alerts
  • Platform improvements
  • Provider feedback process
    MyVirtualVisit Newsletters June 2020

    Newsletter Issue 2

    In this issue:

    • Account requests and changes
    • Using MyVirtualVisit with VPN
    • New and improved features

    Newsletter Issue 3

    In this issue:

    • SMS notifications are being automated
    • updates to the patient email invitation
    • patient feedback highlights
    • provider experiences: Dr. Attwell-Pope
    MyVirtualVisit Newsletter May 2020

    Newsletter Issue 1 

    In this issue:

    • Introduction to MyVirtualVisit news
    • Quick tips for better calls
    • Technical support transition for care providers 

      General Information on MyVirtualVisit Information for Healthcare Providers

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