MyVirtualVisit Information for Healthcare Providers

MyVirtualVisit is a secure video solution enabling clients to visit with a healthcare provider from the comfort of home using a personal smartphone, tablet or computer. This virtual care service is available to all Island Health healthcare providers and clinics, and complements existing face-to-face and Telehealth appointments. About MyVirtualVisit (01:27m) 

Updates to the MyVirtualVisit application: InTouch is now Teladoc Health

Between January 25 and February 15, our MyVirtualVisit application previously known as InTouch Provider will be renamed to Teladoc Health Provider. Depending on your device, you may need to update your application. Learn more about this change in the latest edition of MyVirtualVisit NEWS.  

Before January 25 After January 25

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Request a MyVirtualVisit Account

Island Health care providers interested in using the MyVirtualVisit service can contact our Virtual Care team at telehealth@viha.ca to request an account or learn more.

Technical Support

MyVirtualVisit technical support is available 24/7 through the Clinical Solutions Desk: x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3.

For tips and tools on how to best use MyVirtualVisit see our MyVirtualVisit Newsletters at the bottom of this page.

MyVirtualVisit and Your Device

Depending on the device you plan to use for your MyVirtualVisit appointment, you may be required to download the InTouch application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.  

Contact the Clinical Solutions Desk x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. 

Island Health Windows PC, Yoga, Tangent and Surface Pro

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The MyVirtualVisit app will be automatically installed on your Island Health device. 

Start using the app
  1. Click the MyVirtualVisit app icon on your desktop.
  2. Log in with your existing credentials.

Personal Windows PC

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Visit the MyVirtualVisit log in page to download the Windows PC desktop application. 

Help installing the InTouch Provider application

Start using the app:
  1. Launch the InTouch Provider app.
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access MyVirtualVisit through Chrome or Firefox browsers; however, the desktop app provides the best experience. Safari and IE are not supported and will not work.

Personal Mac

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Visit the MyVirtualVisit log in page to download the Mac desktop application. 

Help installing the InTouch Provider application

Start using the app
  1. Launch the InTouch provider app. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access MyVirtualVisit through Chrome or Firefox browsers; however, the desktop app provides the best experience. Safari and IE are not supported and will not work.

iPhone or iPad 

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Download both the InTouch Provider and InTouch Patient applications from the App store using your Apple ID.

Start using the app
  1. Launch InTouch Provider app from the icon on your iPhone or iPad. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

Island Health iPhone for Community Health Services (CHS)

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Both apps will be automatically installed on your device.
 

Help using the InTouch app

Start using the app
  1. Launch InTouch Provider app from the icon on your iPhone. 
  2. Enter your practice URL: MyVirtualVisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

All Android Devices 

There is no change for Android device users at this time. Continue to access MyVirtualVisit through your preferred browser (Chrome or Firefox).

Preparing for an Appointment

To help you prepare for an upcoming MyVirtualVisit appointment, please review the following materials:

Virtual Care Billing

Information about virtual care fee for service codes and guidance for billing is available on the Doctors of BC Fee Guide webpage and the MSC Payment Schedule.

Doctors of BC news release from April 7, 2020: COVID-19 temporary billing changes  

Training Videos for Providers

Hover over the video to click through and watch the series or visit our MyVirtualVisit training video series on Vimeo.

 

MyVirtualVisit Newsletters 

MyVirtualVisit Newsletters December 2020

Newsletter Issue 9

In this issue:

  • Changes to the patient technical support line - new hours of operation and contact number
  • User Interface Improvements
  • Improved audio and video testing for clients
  • Care location roll out
  • Holiday Greetings from the Virtual Care Team
MyVirtualVisit Newsletters November 2020

Newsletter Issue 8

In this issue:

  • New Account Request Form available in ServiceNow
  • How to correctly end or leave a call
  • New functionality for patients to rejoin a call
  • Update on live online education sessions

 

MyVirtualVisit Newsletters October 2020

Newsletter Issue 7

In this issue:

  • MyVirtualVisit Evaluation – You can still provide feedback!
  • Platform Improvements/ Updates
  • Ongoing MyVirtualVisit Education Opportunities
  • First Session success – link to FAQ published
  • MyVirtualVisit Stats- where we are at now
  • MyVirtualVisit – where we are
MyVirtualVisit Newsletters September 2020

Newsletter Issue 6

In this issue:

  • Feedback request for MyVirtualVisit evaluation
  • Upcoming learning opportunity September 30th
  • Display change for waiting rooms
  • How to request additional webcams or headsets
MyVirtualVisit Newsletters August 2020

Newsletter Issue 5

In this issue:

  • Celebrating 10,000 visits
  • New Intranet site available
  • Advanced filtering from your Queue
  • Alignment with reporting standards – information required
MyVirtualVisit Newsletters July 2020

Newsletter Issue 4

In this issue:

  • Continuity of care
  • Change alerts
  • Platform improvements
  • Provider feedback process
    MyVirtualVisit Newsletters June 2020

    Newsletter Issue 2

    In this issue:

    • Account requests and changes
    • Using MyVirtualVisit with VPN
    • New and improved features

    Newsletter Issue 3

    In this issue:

    • SMS notifications are being automated
    • updates to the patient email invitation
    • patient feedback highlights
    • provider experiences: Dr. Attwell-Pope
    MyVirtualVisit Newsletters May 2020

    Newsletter Issue 1 

    In this issue:

    • Introduction to MyVirtualVisit news
    • Quick tips for better calls
    • Technical support transition for care providers 

      General Information on MyVirtualVisit Information for Healthcare Providers

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