Virtual Family Connections

woman and child using tablet

Staying connected to family and friends can support health and healing. If you cannot visit your loved one in person, or if you want to visit with them more often, we suggest talking on the phone or using a video chat app.

For inpatients who do not have access to a personal device, we offer two options to connect you with your loved ones via video. One service uses Cisco Jabber, and the other uses ZOOM videoconferencing.

We encourage patients staying within our facilities to speak with their health care team to see if either of these services is suitable for their situation.

Cisco Jabber

Cisco Jabber enables video calls for COVID-19 patients, and in some cases, patients receiving higher levels of care. 

If you have been contacted by your loved one’s health care team asking if you would like to connect via Jabber Guest, refer to our instructions below for how to participate. Be sure to choose the correct version based on the type of device you will be using.

Jabber Guest Instructions  

Zoom for Healthcare

Zoom for Healthcare enables video calls for other patients who are impacted by our current visitor restrictions and do not have a personal device. 

If you have been contacted by your loved one’s health care team asking if you would like to connect via Zoom for Healthcare, refer to our instructions below for how to participate. Be sure to choose the correct version based on the type of device you will be using. 

Zoom for Healthcare Instructions

Help

If after reviewing the instructions above you are still having difficulty, contact the Nurse on the unit where your friend or loved one is and ask them for assistance.

General Information on Virtual Family Connections

Referral Required?
Not required

News & Events

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Island Health Magazine Spring 2021

Island Health magazine spring 2021 features articles on COVID-19 including a look back at the past year. Also included are articles on the health benefits of spending time in nature, memory loss and aging, and a moving article about one family’s journey with hospice care.

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Currents Winter 2021

Currents Winter 2021

Read vaccination stories, updates on the Cowichan District Hospital build and more, in the latest edition of Currents!

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COVID-19 Immunizations

Island Health administers first COVID-19 vaccine

Island Health administered the first COVID-19 immunizations to health care workers in the Greater Victoria area today.

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