BC Virtual Visit Information for Health Care Professionals

Icons used for the VC Virtual Visit app

BC Virtual Visit is a secure video solution. It allows you or your Island Health clinic to connect with your clients from the comfort of their home. They can use their personal smartphone, tablet, or computer.

This virtual care service is available to all Island Health health care providers and clinics, and complements existing face-to-face and Telehealth visits.

Client visits must be coordinated through your care team or Island Health clinic. The Virtual Care Services team is unable to receive direct appointment requests from patients.

Request a BC Virtual Visit Account

If your program is already using BC Virtual Visit and you wish to request an account, please have a manager or designate complete the Island Health BC Virtual Visit Access and Updates form

New to BC Virtual Visit? 

If you or your program/clinical area are interested in adopting BC Virtual Visit, please visit our Virtual Care Services Intake page for more information. You can also begin your request to adopt BC Virtual Visit for your program by completing our intake form.

Technical Support for Providers

BC Virtual Visit technical support is available 24/7 for health care providers through the BC Service Desk and Clinical Service Desk: ext.18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3. If you are a patient requiring technical support, please call the Patient Virtual Healthcare Technical Support Desk at 1-844-442-4433.

For tips and tools on how to best use BC Virtual Visit see our BC Virtual Visit Newsletters at the bottom of this page.

BC Virtual Visit and Your Device

Depending on the device you plan to use for your BC Virtual Visit, you may be required to download an application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.  

If you are a health care provider, please contact the BC Service Desk and Clinical Service Desk ext. 18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. Click on your device type below to learn how to gain access to and use the app.

Accessing BC Virtual Visit in Citrix - Do's and Dont's​

If you are working remotely from a personal device and are actively using a remote Citrix connection to access Powerchart or other Citrix applications, please do not use Chrome within Citrix to launch BCVV. It is recommended to download BCVV or use a supported browser outside the Citrix connection to ensure optimum performance.

Launch BC Virtual Visit through your desktop application or Chrome (outside of Citrix).

Launch Gateway if required to access other resources such as email, PowerChart etc.​

Island Health Windows PC, YOGA, Tangent and Surface Pro

The BC Virtual Visit app will be automatically installed on your Island Health device.

Start using the app:

Click the BC Virtual Visit app icon on your desktop.

  • Log in with your existing credentials.
Personal Windows PC

Visit the BC Virtual Visit log in page to download the Windows PC desktop application. 

Help installing the Teladoc Health Provider application

Start using the app:

Launch the Teladoc Health Provider app. Enter your practice URL: myvirtualvisit.ca.visitnow.org

You may also continue to access BC Virtual Visit through Chrome, Firefox or Edge browsers; however, the desktop app provides the best experience. Internet Explorer is not supported and will not work.

  • Log in with your existing credentials. 
Personal Mac

Visit the BC Virtual Visit log in page to download the Mac desktop application. 

Help installing the Teladoc Health Provider application

Start using the app:

Launch the Teladoc Health Provider app. Enter your practice URL: myvirtualvisit.ca.visitnow.org

You may also continue to access BC Virtual Visit through Chrome, Firefox or Safari browsers; however, the desktop app provides the best experience. 

  • Log in with your existing credentials. 
iPhone or iPad 

Download both the BC Virtual Visit Provider and BC Virtual Visit Patient applications from the App Store using your Apple ID.

Help installing the BC Virtual Visit provider and patient iPhone apps Help installing the BC Virtual Visit provider and Patient iPad apps

Start using the app:

  • Launch BC Virtual Visit Provider app from the icon on your iPhone or iPad. 
  • Enter your practice URL: myvirtualvisit.ca.visitnow.org
  • Log in with your existing credentials. 
Island Health iPhone for Community Health Services (CHS)

There is no need to download the application; Island Health IMIT will install it for you.
Help using the BC Virtual Visit Provider app

Start using the app:

  • Launch BC Virtual Visit Provider app from the icon on your iPhone. 
  • Enter your practice URL: myvirtualvisit.ca.visitnow.org
  • Log in with your existing credentials. 
Android Devices 

There is no change for Android device users at this time. Continue to access BC Virtual Visit through your Chrome browser.

Preparing for a Visit

To help you prepare for an upcoming BC Virtual Visit appointment, please review the following materials:

Virtual Care Billing

Information about virtual care fee for service codes and guidance for billing is available on the Doctors of BC Fee Guide webpage and the MSC Payment Schedule.

Doctors of BC news release from April 7, 2020: COVID-19 temporary billing changes  

Training and Education Resources

1. Register on Learning Hub for the BC Virtual Visit User Training course. This course is intended for new or existing BC Virtual Visit providers and schedulers as a refresher or to orient you to new or unfamiliar system features.

2. The virtual care team hosts live, online education sessions to provide ongoing support and training for BC Virtual Visit users. See below for upcoming dates and times. Email virtualcare@islandhealth.ca to request an invitation to join:

Training Topics
  • Logging in and password resets
  • Accessing the TEST and PROD environments
  • Basic Navigation
  • Scheduling
  • Demonstration of a Provider and a Patient joining an appointment
  • Inviting additional participants
  • Configuring notifications and settings
  • Demonstration of new features:
    • Assigning and unassigning a healthcare provider to a visit
    • Picture in picture popout
    • Active speaker functionality
    • Pinning participants
  • Requesting an Interpreter to join scheduled BC Virtual Visit appointments 
  • Reviewing Virtual Care Policies and Guidelines
Upcoming Dates and Times
  • May 15, 2024, 2 – 3 p.m.
  • June 10, 2024, 2 – 3 p.m.
  • July 10, 2024, 2 – 3 p.m.
  • August 12, 2024, 2 – 3 p.m.

3. A BC Virtual Visit training video series is available as a companion to our training courses. Hover over the videos below to click through and watch the series or view the entire series on Vimeo.

BC Virtual Visit Newsletters 


May Newsletter Issue 36

In this issue:

  • New Feature: Customize Waiting Room Invite Message for Guests/ Family
  • New Waiting Room Requests Will Now Go Through VCS Intake Form
  • New Patient Virtual Healthcare Tech Support Desk Hours
  • BC Virtual Visit Drop-in Training Sessions

February Newsletter Issue 35

In this issue:

  • New Feature: Provider Running Late Notification for Patients in the Waiting Room
  • Reminder: BC Virtual Visit Is Not Available Through Citrix
  • Account First and Last Names to Be Synced with Island Health Active Directory
  • BC Virtual Visit Drop-in Training Sessions

December Newsletter Issue 34

In this issue:

September Newsletter Issue 33

In this issue:

  • New Feature: Patient Preferred Name Field Available
  • New Feature: Mark Patient Phone and Email as Primary
  • New Feature: Provider Connect Page for Provider-to-Provider Calling
  • Removal of Blue Spinning Circle in Virtual Waiting Room

August Newsletter Issue 32

In this issue:

  • New Functionality: Rescheduling a BC Virtual Visit Appointment
  • Patient Virtual Health Technical Support Services Ceasing Saturday Support 
  • BC Virtual Visit Provincial Evaluation Summary

May Newsletter Issue 31

In this issue:

  • Reminder: Logging into BC Virtual Visit Using Island Health Sign-in Credentials
  • BC Virtual Visit Year in Review: Another Successful Year of Video Visits
  • New Feature: Date of Birth in Banner Bar

March Newsletter Issue 30

In this issue:

  • Upcoming: Transition to Single Sign On (SSO) for BC Virtual Visit
  • Reminder: Requesting an Interpreter for a BCVV appointment
  • New Functionality Update: Muting all participants on iPhone app
  • Reminder: Virtual Care Services cannot provide referrals for patients

February Newsletter Issue 29

In this issue:

  • Scheduling Non-Patient Participants (Guests)
  • Ability to Manually Enter a Date and Time When Scheduling
  • Reminder: Best Practices for Cancelling Appointments
  • Reminder: Best Practices for Ending Calls

December Newsletter Issue 28

In this issue: 

  • Holiday Greeting
  • Ability to pop out participants’ video during a call (picture in picture)
  • Active speaker focus during calls
  • View a specific participant’s profile during calls
  • New notification for provider to provider: requested presence
  • Reminder – Provincial evaluation survey: help us improve BC Virtual Visit!
  • Bi-monthly drop-in training session dates

November Newsletter Issue 27

In this issue: 

  • Provincial evaluation survey: help us improve BC Virtual Visit!
  • Desktop application update for Island Health managed computers
  • Ability to assign and unassign a provider to a visit
  • Ability to configure notifications by Waiting Room and by Assigned Provider

October Newsletter Issue 26

In this issue: 

  • Updated provider and patient iOS applications now available
  • Updated provider and patient desktop applications now available on personal devices
  • Recommended way to search for a patient in BC Virtual Visit
  • Virtual care survey: help us shape the future for our patients and providers!

September Newsletter Issue 25

In this issue:

  • Patient profile changes to support integration phase II (flow of patient phone numbers and email addresses from Cerner)
  • New magnify functionality available for healthcare providers
  • New ability to adjust select participants volume levels
  • Updated instructional patient videos now available

July Newsletter Issue 24

In this issue:

  • New intake process for clinical programs looking to adopt virtual care solutions
  • New seamless way to place a patient of guest on-hold during a video call
  • Recommendation to access BC Virtual Visit outside of Citrix

June Newsletter Issue 23

In this issue:

  • Upcoming patient profile changes to support integration phase II
  • New application enhancements for video calls
  • Recent modifications made to all waiting rooms 

April Newsletter Issue 22

In this issue:

  • Requesting your interest in attending online BC Virtual Visit learning sessions
  • New functionality when patient email or phone number is updated
  • New Care Locations page in the provider application

March Newsletter Issue 21

In this issue:

  • Recent updates to the patient and provider desktop and web applications
    • Ability to select separate audio input and output
    • New option available to resend a patient appointment link
  • Continued online live learning session dates

January Newsletter Issue 20

In this issue:

  • Updated iOS applications with new features now live
  • Ability to share device audio when screen sharing
  • BC Virtual Visit - Cerner integration update
  • Continued online live learning session dates

November Newsletter Issue 19

In this issue:

  • Now available! – Test calls for healthcare professionals
  • Recent updates to the provider and patient desktop application
  • Recent updates to the provider iOS application
  • Reminder that telehealth rooms are available for use by patients

October Newsletter Issue 18

In this issue:

  • This is a special edition focused on our BC Virtual Visit – Cerner integration phase one go-live

September Newsletter Issue 17

In this issue:

  • Cerner integration update - user of phone number and email fields
  • Reminder about entering data to the PHN field
  • Patient and provider iOS apps now compatible with device language settings
  • Quick access to patient and provider technical support and websites
  • Desktop application no longer supported on Windows XP, 7 and 8

August Newsletter Issue 16

In this issue:

  • Cerner integration update
  • Improved patient profile search function
  • New patient education resources

July Newsletter Issue 15

In this issue:

  • Cerner integration prep now underway
  • Best practices to search for patient profiles
  • New BC Virtual Visit LMS course now live

June Newsletter Issue 14

In this issue:

  • Required fields to create a patient profile
  • New feature for BC Virtual Visit iOS app - adding additional participants
  • Video call buttons more accessible - new descriptive labels

May 28 Newsletter Issue 13

In this issue:

  • Important: Updates to the Patient Profile Creation Form & Data Remediation
  • In case you missed it - MyVirtualVisit is now BC Virtual Visit
  • Upcoming Live Training Sessions

May 14 Newsletter Issue 12

In this issue:

  • Updates to the Patient Profile Creation Form & Data remediation completed
  • Upcoming transition from MyVirtualVisit to BC Virtual Visit

April Newsletter Issue 11

In this issue:

  • Platform Improvements
    • Linking shared email accounts for family members
    • Updates to the video call interface
  • Waiting Room Naming Conventions
  • Virtual Care, A COVID Year in Review

February Newsletter Issue 10

In this issue:

  • Upcoming updates to the BC Virtual Visit desktop applications
  • Privacy Reminder: confirming client email and mobile phone numbers
  • Platform Improvements
    • Scheduling Form updates
    • Updates to Patient Profile 

December Newsletter Issue 9

In this issue:

  • Changes to the patient technical support line - new hours of operation and contact number
  • User Interface Improvements
  • Improved audio and video testing for clients
  • Care location roll out
  • Holiday Greetings from the Virtual Care Team

November Newsletter Issue 8

In this issue:

  • New Account Request Form available in ServiceNow
  • How to correctly end or leave a call
  • New functionality for patients to rejoin a call
  • Update on live online education sessions

October Newsletter Issue 7

In this issue:

  • MyVirtualVisit Evaluation - You can still provide feedback!
  • Platform Improvements/Updates
  • Ongoing BC Virtual Visit Education Opportunities
  • First Session success - link to FAQ published
  • BC Virtual Visit Stats - where we are at now
  • BC Virtual Visit - where we are

September Newsletter Issue 6

In this issue:

  • Feedback request for MyVirtualVisit evaluation
  • Upcoming learning opportunity September 30th
  • Display change for waiting rooms
  • How to request additional webcams or headsets

August Newsletter Issue 5

In this issue:

  • Celebrating 10,000 visits
  • New Intranet site available
  • Advanced filtering from your Queue
  • Alignment with reporting standards - information required

July Newsletter Issue 4

In this issue:

  • Continuity of care
  • Change alerts
  • Platform improvements
  • Provider feedback process

June Newsletter Issue 3

In this issue:

  • SMS notifications are being automated
  • Updates to the patient email invitation
  • Patient feedback highlightes
  • Provider experiences: Dr. Attwell-Pope

June Newsletter Issue 2

In this issue:

  • Account requests and changes
  • Using BC Virtual Visit with VPN
  • New and improved features

May Newsletter Issue 1

In this issue:

  • Introduction to BC Virtual Visit news
  • Quick tips for better calls
  • Technical support transition for care providers

    General Information on BC Virtual Visit Information for Health Care Professionals

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