Telehealth

telehealth banner

Telehealth uses technology to connect patients to health care services, regardless of where they live.

Using Telehealth, patients can see and talk to their health care providers over a secure and private network, facilitating supported and timely health care decisions.

Telehealth is voluntary and aims to create a similar experience to in-person consultations. Patients are encouraged to bring family members, friends or caregivers with them to their Telehealth session.

Who can use Telehealth?

Telehealth is available for many patients, and is used routinely for the services noted below.  Talk to your healthcare provider to see if Telehealth consults are an option for you.  

Heart Health, Medical Interpreting Service for the Hard of Hearing, Renal, Endocrinology, Eating Disorders, Genetics, Primary Care, Mental Health and Substance Use, Neurology, Rehabilitation, Multiple Sclerosis, Oncology, Pathology, Pharmacy, Speech Language Pathology, Pediatrics, Thoracics, Tuberculosis, Ultrasound, and Cross-Jurisdictional (i.e. with other Health Authorities or Provinces), Amputee Clinic, and Cystic Fibrosis.

Learn more about who uses Telehealth, and its benefits, by viewing our Patient Perspective Infographic.


    Where is Telehealth offered?

    For information and wayfinding material for Island Health Telehealth locations, please visit the Telehealth Locations page

    A map of the Island Health Telehealth locations is also available. Map not visible? Try using a different browser. Note that Telehealth is also offered in many locations across British Columbia, and that out of province clinicians may also deliver services ‘virtually’.


    Who is eligible for Telehealth?

    Healthcare providers determine if Telehealth is a suitable care delivery option for their patients.

    If you are a patient who wishes to request Telehealth, please provide this letter to your healthcare provider.


    Patient Stories

    Faces of Telehealth is a collection of short articles featuring the uses and benefits of Telehealth.  Patients, clinicians and administrators share their experiences with Island Health Telehealth in this online magazine.

    Telehealth Videos

    In this series of videos, Island Health patients and healthcare providers share their experience using Telehealth.

    Telehealth at Island Health : Presentation

    Telehealth for seniors health: increasing access to geriatricians.

    Telehealth for heart health: increasing access to cardiac specialists.

    Telehealth for renal care: increasing access for patients living with kidney disease.

    Telehealth for MS: increasing access for patients living with Multiple Sclerosis.


    If you are an Island Health provider, please visit our Internal Website. Note that access to the internal website requires Intranet access.

    If you are a healthcare provider who is not associated with Island Health, please contact the Telehealth office for more information.

    General Information on Telehealth

    Referral Required?
    Required
    How to Get Referral

    If you are a patient who wishes to request Telehealth, please provide this letter to your healthcare provider.

    Contact Us
    Telehealth

    IM/IT, Memorial Pavillion
    Royal Jubilee Hospital
    1952 Bay St
    Victoria, B.C.
    V8R 1J8
    250-519-1944
    telehealth@viha.ca

    Looking for health information for yourself or a loved one? Contact HealthLink BC (8-1-1) or a doctor or nurse practitioner. We are unable to make referrals for virtual care/telehealth appointments on your behalf. 

    If you have recently attended a Telehealth appointment and would like to provide us feedback, please complete our survey.

    Locations

    News & Events

    covid tips

    Island Health Magazine Fall 2020

    This issue offers COVID-19 safety tips, an article about prescribed opioid use, an introduction to Dawn Thomas, our new VP for Indigenous Health & Diversity, Equity and Inclusion, the first in our series from Public Health on Climate Change and much more.

    Read more

    Urgent and primary care centre coming to Esquimalt

    People living in Esquimalt and neighbouring communities will soon have better access to team-based everyday health care with planning for an urgent and primary care centre.

    Read more

    British Columbians warned of Salmonella infections

    British Columbians warned of Salmonella infections

    British Columbia (B.C.) is one of five provinces experiencing an ongoing Salmonella outbreak.

    Read more