COVID-19 Virtual Monitoring

Man using a tablet at home

The COVID-19 Virtual Monitoring service uses digital technology to provide regular monitoring of COVID-19 cases and contacts from a distance, enabling timely medical help for those who need it.

Accessible online through most computers or mobile devices, participants will complete a brief daily health questionnaire that is sent to Public Health nurses. The application is available when you are; there's no need for a daily phone call. 

Individuals without access to a compatible device may complete their monitoring by telephone. A networked tablet may be provided in cases where neither a personal device nor telephone is available.

COVID-19 Virtual Monitoring is not a replacement for emergency care. If you or someone you know is experiencing a medical emergency, dial 9-1-1 or head to your nearest emergency department. 

For more information about COVID-19 and to keep up to date on the latest public data please visit Island Health’s COVID-19 Information webpage. Provincial support is available from the Government of BC and the BCCDC.  

How to Participate in COVID-19 Virtual Monitoring

The COVID-19 Virtual Monitoring service does not accept referrals and is instead arranged through internal Public Health and Community Health Services intake processes. If a person has tested positive for COVID-19 or has been in contact with someone that has tested positive, Public Health will contact the individual to enroll them in the monitoring service. Find information about COVID-19 Symptoms, Testing and Isolation

MyMobile

Clients participating in the monitoring service from a computer, laptop or other mobile device will receive an email with a secure link and details on how to log in to MyMobile. Through MyMobile, participants can quickly and easily complete their daily health questionnaire.

What’s Involved in Monitoring

Participation in the monitoring program only takes a few minutes each day. Whether participating online or by phone, you will answer questions about your health including:

  • How you are self-isolating
  • Your temperature
  • Using medicine for fever
  • Your symptoms

Discharge from the program will be arranged once the individual completes their isolation period, at which time they may want to be transferred to another remote patient monitoring service. A transfer to Community Health Services can be completed through your local Community Access Centre as appropriate.

Additional Resources

Participants enrolled in the service online through MyMobile will also have access to educational resources that may help them complete their daily questionnaire more effectively. These include:

Other online COVID-19 monitoring and self-assessment tools:

COVID-19 Intensive Home Monitoring Program

The COVID-19 Intensive Home Monitoring service is for adults with mild to moderate COVID-19 symptoms who require a greater level support to manage their symptoms at home. Referrals to this service are made through Community Health Services or by Public Health. Talk to your health care team if you feel you could benefit from this service. 

What's Involved

Participants enrolled in the service complete a daily monitoring plan that includes reporting their symptoms, temperature and oxygen levels to a Community Health nurse throughout the day. Community Health nurses are available by phone 7 days a week from 8:00 a.m. to 8:00 p.m. to answer questions or communicate significant changes to your Primary Care Provider (family physician or nurse practitioner).

Patient and Family Resources

General Information on COVID-19 Virtual Monitoring

Referral Required?
Not required

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