The COVID-19 Virtual Monitoring service uses digital technology to provide regular monitoring of COVID-19 cases and contacts from a distance, enabling timely medical help for those who need it.
Accessible online through most computers or mobile devices, participants will complete a brief daily health questionnaire that is sent to Public Health nurses. The application is available when you are; there's no need for a daily phone call.
Individuals without access to a compatible device may complete their monitoring by telephone. A networked tablet may be provided in cases where neither a personal device nor telephone is available.
COVID-19 Virtual Monitoring is not a replacement for emergency care. If you or someone you know is experiencing a medical emergency, dial 9-1-1 or head to your nearest emergency department.
For more information about COVID-19 and to keep up to date on the latest public data please visit Island Health’s COVID-19 Information webpage. Provincial support is available from the Government of BC and the BCCDC.
How to Participate in COVID-19 Virtual Monitoring
Clients participating in the monitoring service from a computer, laptop or other mobile device will receive an email with a secure link and details on how to log in to MyMobile. Through MyMobile, participants can quickly and easily complete their daily health questionnaire.
What’s Involved in Monitoring
Participation in the monitoring program only takes a few minutes each day. Whether participating online or by phone, you will answer questions about your health including:
- How you are self-isolating
- Your temperature
- Using medicine for fever
- Your symptoms
Discharge from the program will be arranged once the individual completes their isolation period, at which time they may want to be transferred to another remote patient monitoring service. A transfer to Community Health Services can be completed through your local Community Access Centre as appropriate.
Participants enrolled in the service online through MyMobile will also have access to educational resources that may help them complete their daily questionnaire more effectively. These include:
- How to take your temperature
- Guide to self-isolation after contact/ travel
- Guide to self-isolation after testing
Other online COVID-19 monitoring and self-assessment tools:
COVID-19 Virtual Care Monitoring Program
The Community Virtual Care Program provides COVID-19 monitoring support for adults with COVID-19 symptoms who require a greater level of support to manage their symptoms at home. Referrals can be made by anyone (including the patient) by contacting Community Health Services.
Participants enrolled in the service complete a daily monitoring plan that includes reporting their symptoms, temperature and oxygen levels to a registered nurse throughout the day. The nurses are available by phone 7 days a week from 8 a.m. to 8 p.m. to answer questions or communicate significant changes to a Primary Care Provider (family physician or nurse practitioner).
Patient and Family Resources