Downloading the BC Virtual Visit App

This page contains information on how to download and install the application required for a BC Virtual Visit appointment. 

Download and Start Using the Patient App for BC Virtual Visit

Use the information below to find the virtual visit application for your chosen device and instructions on how to download and install it if required. Ensure you have the latest version of the application prior to your virtual visit. Internet Explorer (IE) will not work for BC Virtual Visit. Contact the Patient Virtual Health Care Tech Support Desk at 1-844-442-4433 if you have questions or need assistance:

Current Hours: Monday to Friday, 7 a.m. - 5 p.m. (excluding Statutory Holidays)

iOS App for iPhones and iPads

bcvv-app.png

Download the BC Virtual Visit app from the App Store or by clicking the "Enter Waiting Room" link from your email/text appointment invitation. 

Help downloading the BC Virtual Visit iOS app

Download the app a day or two before your appointment to provide time to solve any technical issues. If you do not download the app from the App Store you will be prompted to download it when you click the "Enter Waiting Room" link from your email/text appointment invitation.

Depending on your App Store settings, you may be prompted to enter a password, use Face ID or Touch ID to complete the download process. Visit Apple Support for help if needed. 

Start using the app

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the app. See: Tips for testing your connection and attending your Appointment

App for Android phones and tablets

android-app-icon.png

Download the BC Virtual Visit app from Google Play or by clicking the "Enter Waiting Room" link from your email/text appointment invitation. 

Help downloading the BC Virtual Visit android app

Download the app a day or two before your appointment to provide time to solve any technical issues. If you do not download the app from the Google Play you will be prompted to download it when you click the "Enter Waiting Room" link from your email/text appointment invitation.

Visit Google Play Help if needed. 

Start using the app

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the app. See: Tips for testing your connection and attending your Appointment.

Desktop App for Windows Devices

teladochealth-patient-app.png

Click the "Enter Waiting Room" link in your appointment invitation email/text message to download the InTouch Patient app.

Help downloading the Teladoc Health Patient desktop app for Windows devices

Start using the app

The desktop app will provide the best experience.  If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome, Firefox or Edge). 

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the Windows desktop app. Tips for testing your connection and attending your Appointment.

Desktop App for Mac Devices

teladochealth-patient-app.png

Click the "Enter Waiting Room" link in your appointment invitation email/text to download the InTouch Patient app.

Help downloading the Teladoc Health Patient desktop app for Mac Devices 

The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Safari).

Start using the app

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM button to join your appointment. Future appointments from this device will automatically open in the Mac desktop app. Tips for testing your connection and attending your Appointment.

General Information on Downloading the BC Virtual Visit App

Referral Required?
Not required

Locations

News & Events

A Family Tradition: Three Generations of Nursing Care

A Family Tradition: Three Generations of Nursing Care

Donna McLeod, Shelley McLeod-Garner and Michelle King share something beyond genes.

Read more

parking sign

Pay parking resumes March 4, 2022

Effective March 4, 2022, pay parking will resume at all Island Health sites that previously had pay parking in place. 

Read more

Caring for the Vulnerable

Caring for the Vulnerable

Healthcare professionals provide care in many settings, including hospitals, clinics, schools and people’s homes, but for those individuals who don’t have a fixed address and require care, some community health services staff go to them. 

Read more