This page contains information on how to download and install the application required for a BC Virtual Visit appointment.
Use the information below to find the virtual visit application for your chosen device and instructions on how to download and install it if required. Ensure you have the latest version of the application prior to your virtual visit. Internet Explorer (IE) will not work for BC Virtual Visit. Contact the Patient Virtual Health Care Tech Support Desk at 1-844-442-4433 if you have questions or need assistance:
Current hours: Monday to Friday 7 a.m. - 5 p.m. (excluding Statutory Holidays).
Technical support is available in over 200 languages: Francais | العربية | 简体中文 | 繁體中文 | Español | 한국어 | Tiếng Việt | Українська and more.
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Download the BC Virtual Visit app from the App Store or by clicking the "Enter Waiting Room" link from your email/text appointment invitation. |
Download the app a day or two before your appointment to provide time to solve any technical issues. If you do not download the app from the App Store you will be prompted to download it when you click the "Enter Waiting Room" link from your email/text appointment invitation.
Depending on your App Store settings, you may be prompted to enter a password, use Face ID or Touch ID to complete the download process. Visit Apple Support for help if needed.
After you have downloaded and opened the app, you must return to your appointment invitation and click the enter waiting room link to join your appointment. Future appointments from this device will automatically open in the app. See: Tips for testing your connection and attending your Appointment.
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Click the "Enter Waiting Room" link in your appointment invitation email/text message to download the InTouch Patient app. Help downloading the Teladoc Health Patient desktop app for Windows devices |
The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome, Firefox or Edge).
After you have downloaded and opened the app, you must return to your appointment invitation and click the enter waiting room link to join your appointment. Future appointments from this device will automatically open in the Windows desktop app. Tips for testing your connection and attending your Appointment.
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Click the "Enter Waiting Room" link in your appointment invitation email/text to download the InTouch Patient app. Help downloading the Teladoc Health Patient desktop app for Mac Devices |
The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Safari).
After you have downloaded and opened the app, you must return to your appointment invitation and click the enter waiting room button to join your appointment. Future appointments from this device will automatically open in the Mac desktop app. Tips for testing your connection and attending your Appointment.
NOTE: Android phones and tablets (do not require downloading an app)
Tap the enter waiting room link from your email/text appointment invitation, and you will be redirected via the browser on your device to the check-in page.
