BC Virtual Visit

BC Virtual Visit is a secure video solution that enables visits with Island Health or affiliated healthcare providers from the comfort of home using a personal smartphone, tablet or computer. Talk to your care team to find out if they offer virtual care services at this time and whether a virtual appointment will meet your care needs.

BC Virtual Visit appointments must be arranged through your primary care provider (physician or nurse practitioner) or Island Health care team. The materials and resources available on this webpage are to support patients whom already have a BC Virtual Visit appointment scheduled.

Are you in need of care and do not have a primary care provider? Try these resources:

• Visit HealthLinkBC or call 8-1-1, or 7-1-1 for the deaf or hard of hearing, to receive advice from a health service navigator
• Search PathwaysMedicalCare.ca for information about your family doctor or to search for clinics in your area
• Search Medimap.ca to view wait times for local walk-in clinics and urgent primary care clinics 

Technical Support 

Contact the Patient Virtual Healthcare Tech Support Desk at 1-844-442-4433 for help downloading or using the BC Virtual Visit application. This number is not intended for individuals seeking healthcare services or appointments. 

Technical support is available in over 200 languages: Francais | العربية | 简体中文 | 繁體中文 | Español | 한국어 | Tiếng Việt | Українська and more.

Current hours: Monday to Friday from 7 a.m. - 7 p.m. (excluding Statutory Holidays).

Find technical support for healthcare providers.

BC Virtual Visit and Your Device 

Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application.  

If you are using a desktop computer (Mac or Windows) you have the choice to either download the app or continue using a supported browser (Chrome, Firefox, Edge or Safari); Internet Explorer (IE) will not work.

iPhone and iPad users must download the app.

Android device users have the option to continue using Chrome or download the BC Virtual Visit Android mobile application from Google Play.

Expand to see details on all supported browsers and operating systems

Browser	Version	Operating System
Chrome	84.0 and later	Mac OS 10.14 and later Windows 7 and 10 Android 7.0 and later
Safari	12.1 and later	Mac OS 10.14 and later iOS 12.1 and later
Firefox	78.0 and later	Windows 7 and 10
Edge	88 and later	Windows 10
Safari (in-app)	13	13 and later
Android Webview (Chrome)	84	Android 7.0 and later
Internet Explorer (IE)	Not supported	N/A

Preparing for Your Appointment

Prior to your appointment, you will need:

• A personal email address you feel comfortable using to receive appointment detail
• A personal computer, tablet or mobile phone with a camera, microphone and speaker for you to see, talk to and hear your provider - including access to a power source.
• A secure Internet or Wi-Fi connection (we recommend home Wi-Fi or internet connection). Be aware of your data plan to avoid unexpected charges.
• A private space to attend the visit

Downloading and Installing the BC Virtual Visit App

Your virtual visit may require you to download our virtual care application. Ensure you have the latest version of the patient application for your chosen device prior to your appointment; see Downloading the BC Virtual Visit App.

Attending Your Appointment

Once you have prepared for your appointment and downloaded the required application, you are ready to attend your appointment. Join your appointment a few minutes early to test your audio and video, and to seek technical assistance if needed. 

Privacy and Security 

To support the privacy and security of your appointment, use a home WiFi or wired network and avoid using public WiFi connections (e.g. guest WiFi at a coffee shop).

If it is necessary to use public Wi-Fi connections, please ensure to review the terms of use when connecting, as they may specify the right to capture or your record information.

Privacy during your appointment

• BC Virtual Visit is secure and encrypted. 
• All transfer of data and video are safe from unauthorized access and kept confidential; 
• BC Virtual Visit abides by national, provincial and Island Health Privacy and Security Standards;
• BC Virtual Visit appointments will not be recorded.*

*If you plan to take or share photos, video or audio recordings, ensure you ask for and receive the permission of everyone who may be captured by the recording. Thank you for respecting people’s privacy rights.

Electronic Communications/Virtual Health Notification to clients: Potential Risks and How to Protect Your Information 

Benefits of BC Virtual Visit 

New to virtual care? Watch the video below to learn more about BC Virtual Visit (formerly MyVirtualVisit) and how it is transforming the way we provide care.