BC Virtual Visit

BC Virtual Visit is a secure video solution that enables visits with Island Health or affiliated healthcare providers from the comfort of home using a personal smartphone, tablet or computer. Talk to your care team to find out if a virtual appointment will meet your care needs. 

Virtual care can be arranged through your primary care provider (physician or nurse practitioner) or Island Health care team.

Don’t have a primary care provider?

Technical Support and General Inquiries

This number is for the general public. Find technical support for healthcare providers.

1-844-442-4433 or telehealth@viha.ca 

BC Virtual Visit support is available Monday to Friday, 7 a.m. - 5 p.m. (excluding Statutory Holidays)

BC Virtual Visit and Your Device 

Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application.  

If you are using a desktop computer (Mac or Windows) you have the choice to either download the app or continue using a supported browser (Chrome, Firefox, Edge or Safari); Internet Explorer (IE) will NOT work.

iPhone and iPad users must download the app.

Android device users have the option to continue using Chrome or download the BC Virtual Visit Android mobile application from Google Play.

Preparing for Your Appointment

Prior to your appointment, you will need:

  • A personal email address you feel comfortable using to receive appointment detail
  • A personal computer, tablet or mobile phone with a camera, microphone and speaker for you to see, talk to and hear your provider - including access to a power source.
  • A secure Internet or Wi-Fi connection (we recommend home Wi-Fi or internet connection). Be aware of your data plan to avoid unexpected charges.
  • A private space to attend the visit

Downloading and Installing the BC Virtual Visit App

Your virtual visit may require you to download our virtual care application. Ensure you have the latest version of the patient application for your chosen device prior to your appointment; see Downloading the BC Virtual Visit App.

Attending Your Appointment

Once you have prepared for your appointment and downloaded the required application, you are ready to attend your appointment. Join your appointment a few minutes early to test your audio and video, and to seek technical assistance if needed. 

Privacy and Security 

To support the privacy and security of your appointment, use a home WiFi or wired network and avoid using public WiFi connections (e.g. guest WiFi at a coffee shop).

If it is necessary to use public Wi-Fi connections, please ensure to review the terms of use when connecting, as they may specify the right to capture or your record information.

Privacy during your appointment

  • BC Virtual Visit is secure and encrypted. 
  • All transfer of data and video are safe from unauthorized access and kept confidential; 
  • BC Virtual Visit abides by national, provincial and Island Health Privacy and Security Standards;
  • BC Virtual Visit appointments will not be recorded.*

*If you plan to take or share photos, video or audio recordings, ensure you ask for and receive the permission of everyone who may be captured by the recording. Thank you for respecting people’s privacy rights.

Electronic Communications/Virtual Health Notification to clients: Potential Risks and How to Protect Your Information 

Benefits of BC Virtual Visit 

New to virtual care? Watch the video below to learn more about BC Virtual Visit (formerly MyVirtualVisit) and how it is transforming the way we provide care. 

 

General Information on BC Virtual Visit

Referral Required?
Not required

Locations

News & Events

urgent care clinic open

Big step in primary care transformation for Greater Victoria

People living in Victoria, Saanich and Oak Bay will benefit from the Province's transformation of everyday health care for people, with the establishment of four primary care networks (PCN) and the province's largest urgent and primary care centre (UPCC).

Read more

Someone receiving a vaccine

Island Health surpasses one-million dose mark in COVID-19 immunization campaign

Island Health and our partners are celebrating another significant milestone, with the delivery of one-million doses of COVID-19 vaccine into the arms of Island Health residents.

Read more

A person standing in front of the Vancouver Island Construction Association

Fostering a healthy workforce: Tailgate Toolkit partnership tackles substance use, offers supports for tradespeople

A few years ago, Trevor Botkin felt near the end of his lengthy battle with addiction. “I was struggling to get to work, just spending every ounce of money I had on drugs,” says Botkin, who has been employed in the construction industry for more than 25 years. “I didn’t think there was a way out – and I had been contemplating the ultimate way out for a long time.”

Read more