BC Virtual Visit is a secure video solution that enables visits with a healthcare provider from the comfort of home using a personal smartphone, tablet or computer. Talk to your healthcare provider to find out if a virtual appointment will meet your care needs.
Technical Support and General Inquiries
This number is for the general public. Find technical support for healthcare providers.
1-844-442-4433 or firstname.lastname@example.org
BC Virtual Visit support is available Monday to Friday, 7 a.m. - 5 p.m. (excluding Statutory Holidays)
MyVirtualVisit Changed to BC Virtual Visit on May 28th
MyVirtualVisit, Island Health’s virtual visit application changed to BC Virtual Visit on May 28th. There will be no change to the privacy or security of your visits, or how the service works. Depending on your device, you may need to download the BC Virtual Visit application.
Mobile Device Users: Download the BC Virtual Visit iOS or BC Virtual Visit Android mobile application from the App Store or Google Play now or set aside 10-15 minutes before your appointment. On May 28th, The Teladoc Health application can be removed from your personal mobile device as it will no longer be supported.
Desktop/Laptop Device Users: Desktop/laptop device users can continue to use the Teladoc Health desktop application or a browser to attend your virtual visit. We now offer support for Safari, Chrome, Edge and Firefox browsers.
BC Virtual Visit and Your Device
Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application.
If you are using a desktop computer (Mac or Windows) you have the choice to either download the app or continue using a supported browser (Chrome, Firefox, Edge or Safari); Internet Explorer (IE) will NOT work.
iPhone and iPad users must download the app.
Android device users have the option to continue using Chrome or download the BC Virtual Visit Android mobile application from Google Play.
Preparing for Your Appointment
Prior to your appointment, you will need:
- A personal email address you feel comfortable using to receive appointment detail
- A personal computer, tablet or mobile phone with a camera, microphone and speaker for you to see, talk to and hear your provider - including access to a power source.
- A secure Internet or Wi-Fi connection (we recommend home Wi-Fi or internet connection). Be aware of your data plan to avoid unexpected charges.
- A private space to attend the visit
Downloading and Installing the BC Virtual Visit App
Your virtual visit may require you to download our virtual care application. Ensure you have the latest version of the patient application for your chosen device prior to your appointment; see Downloading the BC Virtual Visit App.
Attending Your Appointment
Once you have prepared for your appointment and downloaded the required application, you are ready to attend your appointment. Join your appointment a few minutes early to test your audio and video, and to seek technical assistance if needed.
Privacy and Security
To support the privacy and security of your appointment, use a home WiFi or wired network and avoid using public WiFi connections (e.g. guest WiFi at a coffee shop).
Privacy during your appointment
- BC Virtual Visit is secure and encrypted.
- All transfer of data and video are safe from unauthorized access and kept confidential;
- BC Virtual Visit abides by national, provincial and Island Health Privacy and Security Standards;
- BC Virtual Visit appointments will not be recorded.*
*If you plan to take or share photos, video or audio recordings, ensure you ask for and receive the permission of everyone who may be captured by the recording. Thank you for respecting people’s privacy rights.
Electronic Communications/Virtual Health Notification to clients: Potential Risks and How to Protect Your Information
Benefits of BC Virtual Visit
New to virtual care? Watch the video below to learn more about BC Virtual Visit (formerly MyVirtualVisit) and how it is transforming the way we provide care.