Community Virtual Care

Community Virtual Care

Community Virtual Care provides support to people with a range of medical conditions (listed below). Our programs are suitable for those who are immune-compromised, the elderly and frail. 

Registered nurses help you to manage your condition from the comfort of your home. All of the tools needed are loaned to you at no cost. 

Chronic Disease Management Program

A 12-week support and education program for people diagnosed with:

  • Chronic Obstructive Pulmonary Disease (COPD) 
  • Chronic Kidney Disease (CKD)
  • Diabetes
  • Heart failure
  • Hypertension 


Acute Illness Support

Using remote patient monitoring equipment (provided) and the phone, symptom support is provided to people with mild to moderate symptoms of the following conditions: 

  • Influenza
  • COVID-19 
  • Heat-related illness
  • Wildfire smoke inhalation

Virtual Supportive Care

This program provides supportive care for people diagnosed with life-limiting or palliative conditions. RNs support clients to manage symptoms, meet goals for care and cope with changing health needs.

These programs are not a replacement for hospitalization or doctor/nurse practitioner visits. Life threatening or significant symptoms still require you to seek medical attention from a doctor or nurse practitioner.

What's Involved

Participation in the Community Virtual Care program takes only a few minutes a day. Your results and responses are automatically sent to your nurse. Depending on your condition you will:

  1. Measure your blood pressure, weight, and oxygen level every morning   
  2. Answer a few questions to help evaluate your health 
How the nurse helps
  1. Monitors and looks for changes in your measurements
  2. Contacts you regularly to review your results and answer your questions
  3. Sends reports and communicates concerns to your doctor or nurse practitioner
  4. Helps you to recognize when to seek care from your doctor or nurse practitioner vs. when to seek emergency services
  5. Collaborates with other members of your health care team

Caregiver Support Program 

The Community Virtual Care Caregiver program uses virtual care technologies to support caregivers to set goals and build a personal plan that focuses on optimizing emotional wellbeing and enhancing coping skills.

The time-limited program includes three service streams:

  • Brief one-to-one counselling
  • Group counselling and/or
  • Skill-building group

Learn more about the Caregiver Support Program.

How to Register

If you or a family member over the age of 19 have a diagnosis of 

  • COPD, CKD, diabetes, heart failure, hypertension; 
  • mild to moderate symptoms of influenza, COVID-19, heat-related illness, wildfire smoke inhalation; or
  • a progressive, palliative illness; 
  • and you are eligible for Community Health Services, call your local Community Access office (numbers below):

North Island: 1-866-928-4988
Central Island: 1-877-734-4101
South Island: 1-888-533-2273

Professional Referrals 

Physicians and NPs can refer patients by using the Community Health Services referral forms found on your EMR or in Pathways.

Learn more about Community Virtual Care:

Home Health Monitoring Videos
Heart Failure Resources
COPD Resources
Diabetes Resources
Chronic Kidney Disease Resources
Hypertension Resources

Other Community Virtual Care Services

General Information on Community Virtual Care

Referral Required?

Learn About

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