BC Virtual Visit Information for Healthcare Professionals

BC Virtual Visit is a secure video solution enabling clients to visit with a healthcare provider from the comfort of home using a personal smartphone, tablet or computer. This virtual care service is available to all Island Health healthcare providers and clinics, and complements existing face-to-face and Telehealth appointments.

Request a BC Virtual Visit Account

Island Health care providers interested in using the BC Virtual Visit service can contact our Virtual Care team at telehealth@viha.ca to request an account or learn more.

Technical Support

BC Virtual Visit technical support is available 24/7 through the BC Service Desk and Clinical Service Desk: x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3.

For tips and tools on how to best use BC Virtual Visit see our BC Virtual Visit Newsletters at the bottom of this page.

BC Virtual Visit and Your Device

Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.  

Contact the BC Service Desk and Clinical Service Desk x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. 

ISLAND HEALTH WINDOWS PC, YOGA, TANGENT AND SURFACE PRO

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The BC Virtual Visit app will be automatically installed on your Island Health device. 

Start using the app
  1. Click the BC Virtual Visit app icon on your desktop.
  2. Log in with your existing credentials.

PERSONAL WINDOWS PC

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Visit the BC Virtual Visit log in page to download the Windows PC desktop application. 

Help installing the Teladoc Health Provider application

Start using the app:
  1. Launch the Teladoc Health Provider app.
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access BC Virtual Visit through Chrome, Firefox or Edge browsers; however, the desktop app provides the best experience. Internet Explorer is not supported and will not work.

PERSONAL MAC

teladochealth-provider-app.png

Visit the BC Virtual Visit log in page to download the Mac desktop application. 

Help installing the Teladoc Health Provider application

Start using the app
  1. Launch the Teladoc Health Provider app. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access BC Virtual Visit through Chrome, Firefox or Safari browsers; however, the desktop app provides the best experience. 

IPHONE OR IPAD 

bcvv-provider-ios-icon.png

bcvv-patient-ios-icon.png

Download both the BC Virtual Visit Provider and BC Virtual Visit Patient applications from the App Store using your Apple ID.

Start using the app
  1. Launch BC Virtual Visit Provider app from the icon on your iPhone or iPad. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ISLAND HEALTH IPHONE FOR COMMUNITY HEALTH SERVICES (CHS)

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bcvv-patient-ios-icon.png

There is no need to download the application; Island Health IMIT will install it for you.
 

Help using the BC Virtual Visit Provider app

Start using the app
  1. Launch BC Virtual Visit Provider app from the icon on your iPhone. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ALL ANDROID DEVICES 

There is no change for Android device users at this time. Continue to access BC Virtual Visit through your Chrome browser.

Preparing for an Appointment

To help you prepare for an upcoming BC Virtual Visit appointment, please review the following materials:

Virtual Care Billing

Information about virtual care fee for service codes and guidance for billing is available on the Doctors of BC Fee Guide webpage and the MSC Payment Schedule.

Doctors of BC news release from April 7, 2020: COVID-19 temporary billing changes  

Training and Education Resources

1. Register on Learning Hub for the BC Virtual Visit User Training course. This course is intended for new or existing BC Virtual Visit providers and schedulers as a refresher or to orient you to new or unfamiliar system features.

2. The virtual care team hosts live, online education sessions to provide ongoing support and training for BC Virtual Visit users. See below for upcoming dates and times. Email telehealth@viha.ca to request an invitation to join:

Training Topics
  • Password Resets
  • Accessing TRAIN and PROD
  • BC Virtual Visit on different devices
  • Basic navigation
  • Waiting rooms
  • Scheduling
  • Demo of clients and providers joining into a BC Virtual Visit appointment
  • Advanced topics:
    • Waiting room settings
    • User profile settings
    • Queue filters
Upcoming Dates and Times
  • September 8th, 12pm-1pm
  • October 13th, 12pm-1pm
  • November 10th, 12pm-1pm

3. A BC Virtual Visit training video series is available as a companion to our training courses. Hover over the videos below to click through and watch the series or view the entire series on Vimeo.

 

BC Virtual Visit Newsletters 

September 2021

Newsletter Issue 18

In this issue:

  • Cerner integration update - user of phone number and email fields
  • Reminder about entering data to the PHN field
  • Patient and provider iOS apps now compatible with device language settings
  • Quick access to patient and provider technical support and websites
  • Desktop application no longer supported on Windows XP, 7 and 8
August 2021

Newsletter Issue 17

In this issue:

  • Cerner integration update
  • Improved patient profile search function
  • New patient education resources
July 2021

Newsletter Issue 16

In this issue:

  • Cerner integration prep now underway
  • Best practices to search for patient profiles
  • New BC Virtual Visit LMS course now live
June 2021

Newsletter Issue 15

In this issue:

  • Required fields to create a patient profile
  • New feature for BC Virtual Visit iOS app - adding additional participants
  • Video call buttons more accessible - new descriptive labels

 

May 2021

Newsletter Issue 14

In this issue:

  • Important: Updates to the Patient Profile Creation Form & Data Remediation
  • In case you missed it - MyVirtualVisit is now BC Virtual Visit
  • Upcoming Live Training Sessions

Newsletter Issue 13

In this issue:

  • Updates to the Patient Profile Creation Form & Data remediation completed
  • Upcoming transition from MyVirtualVisit to BC Virtual Visit

 

April 2021

Newsletter Issue 12

In this issue:

  • Platform Improvements
    • Linking shared email accounts for family members
    • Updates to the video call interface
  • Waiting Room Naming Conventions
  • Virtual Care, A COVID Year in Review

 

February 2021

Newsletter Issue 11

In this issue:

  • Upcoming updates to the BC Virtual Visit desktop applications
  • Privacy Reminder: confirming client email and mobile phone numbers
  • Platform Improvements
    • Scheduling Form updates
    • Updates to Patient Profile 
2020

December Newsletter Issue 9

In this issue:

  • Changes to the patient technical support line - new hours of operation and contact number
  • User Interface Improvements
  • Improved audio and video testing for clients
  • Care location roll out
  • Holiday Greetings from the Virtual Care Team

November Newsletter Issue 8

In this issue:

  • New Account Request Form available in ServiceNow
  • How to correctly end or leave a call
  • New functionality for patients to rejoin a call
  • Update on live online education sessions

October Newsletter Issue 7

In this issue:

  • MyVirtualVisit Evaluation - You can still provide feedback!
  • Platform Improvements/Updates
  • Ongoing BC Virtual Visit Education Opportunities
  • First Session success - link to FAQ published
  • BC Virtual Visit Stats - where we are at now
  • BC Virtual Visit - where we are

September Newsletter Issue 6

In this issue:

  • Feedback request for MyVirtualVisit evaluation
  • Upcoming learning opportunity September 30th
  • Display change for waiting rooms
  • How to request additional webcams or headsets

August Newsletter Issue 5

In this issue:

  • Celebrating 10,000 visits
  • New Intranet site available
  • Advanced filtering from your Queue
  • Alignment with reporting standards - information required

July Newsletter Issue 4

In this issue:

  • Continuity of care
  • Change alerts
  • Platform improvements
  • Provider feedback process

June Newsletter Issue 3

In this issue:

  • SMS notifications are being automated
  • Updates to the patient email invitation
  • Patient feedback highlightes
  • Provider experiences: Dr. Attwell-Pope

June Newsletter Issue 2

In this issue:

  • Account requests and changes
  • Using BC Virtual Visit with VPN
  • New and improved features

May Newsletter Issue 1

In this issue:

  • Introduction to BC Virtual Visit news
  • Quick tips for better calls
  • Technical support transition for care providers

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