BC Virtual Visit Information for Healthcare Professionals

BC Virtual Visit is a secure video solution enabling clients to visit with a healthcare provider from the comfort of home using a personal smartphone, tablet or computer. This virtual care service is available to all Island Health healthcare providers and clinics, and complements existing face-to-face and Telehealth appointments.

Request a BC Virtual Visit Account

Island Health care providers interested in using the BC Virtual Visit service can contact our Virtual Care team at telehealth@viha.ca to request an account or learn more.

Technical Support

BC Virtual Visit technical support is available 24/7 through the Clinical Solutions Desk: x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3.

For tips and tools on how to best use BC Virtual Visit see our BC Virtual Visit Newsletters at the bottom of this page.

MyVirtualVisit has Changed to BC Virtual Visit

On May 28th, MyVirtualVisit, Island Health’s virtual visit application changed to BC virtual Visit to support the move to a new provincial strategy for virtual care delivery.  BC Virtual Visit branded applications have been rolled out to all Island Health managed desktop and mobile devices. Patients and providers using personal mobile devices will need to download the new BC Virtual Visit app. There will be no change to how the applications work or the privacy and security of your virtual visits.

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Application users will notice changes to the name, the logo and other brand elements. The BC Virtual Visit Provider application replaced the Teladoc Health Provider application on all mobile and Island Health devices.

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The BC Virtual Visit Provider mobile application is available now on the App Store​. Providers using personal mobile devices can download it now. The Teladoc Health application can now be removed from your personal mobile device.

If you do not see the BC Virtual Visit application on your device, try restarting it. If after restarting, you still don't see the application, contact the IMIT service desk for assistance.

 

BC Virtual Visit and Your Device

Depending on the device you plan to use for your BC Virtual Visit appointment, you may be required to download an application. Please refer to the documents in the section below specific to your chosen device. Please note that Android device users do not have an app to download at this time.  

Contact the Clinical Solutions Desk x18777 or 250-370-8777 (Local Victoria) or 877-563-3152 (Toll Free) option #3 if you have questions or need assistance. 

ISLAND HEALTH WINDOWS PC, YOGA, TANGENT AND SURFACE PRO

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The BC Virtual Visit app will be automatically installed on your Island Health device. 

Start using the app
  1. Click the BC Virtual Visit app icon on your desktop.
  2. Log in with your existing credentials.

PERSONAL WINDOWS PC

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Visit the BC Virtual Visit log in page to download the Windows PC desktop application. 

Help installing the Teladoc Health Provider application

Start using the app:
  1. Launch the Teladoc Health Provider app.
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access BC Virtual Visit through Chrome, Firefox or Edge browsers; however, the desktop app provides the best experience. Internet Explorer is not supported and will not work.

PERSONAL MAC

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Visit the BC Virtual Visit log in page to download the Mac desktop application. 

Help installing the Teladoc Health Provider application

Start using the app
  1. Launch the Teladoc Health Provider app. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

You may also continue to access BC Virtual Visit through Chrome, Firefox or Safari browsers; however, the desktop app provides the best experience. 

IPHONE OR IPAD 

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Download both the BC Virtual Visit Provider and BC Virtual Visit Patient applications from the App Store using your Apple ID.

Start using the app
  1. Launch BC Virtual Visit Provider app from the icon on your iPhone or iPad. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ISLAND HEALTH IPHONE FOR COMMUNITY HEALTH SERVICES (CHS)

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There is no need to download the application; Island Health IMIT will install it for you.
 

Help using the BC Virtual Visit Provider app

Start using the app
  1. Launch BC Virtual Visit Provider app from the icon on your iPhone. 
  2. Enter your practice URL: myvirtualvisit.ca.visitnow.org. 
  3. Log in with your existing credentials. 

ALL ANDROID DEVICES 

There is no change for Android device users at this time. Continue to access BC Virtual Visit through your Chrome browser.

Preparing for an Appointment

To help you prepare for an upcoming BC Virtual Visit appointment, please review the following materials:

Virtual Care Billing

Information about virtual care fee for service codes and guidance for billing is available on the Doctors of BC Fee Guide webpage and the MSC Payment Schedule.

Doctors of BC news release from April 7, 2020: COVID-19 temporary billing changes  

Training Videos for Providers

Hover over the video to click through and watch the series or visit our BC Virtual Visit training video series on Vimeo.

 

BC Virtual Visit Newsletters 

April 2021

Newsletter Issue 12

In this issue:

  • Platform Improvements
    • Linking shared email accounts for family members
    • Updates to the video call interface
  • Waiting Room Naming Conventions
  • Virtual Care, A COVID Year in Review

 

February 2021

Newsletter Issue 11

In this issue:

  • Upcoming updates to the BC Virtual Visit desktop applications
  • Privacy Reminder: confirming client email and mobile phone numbers
  • Platform Improvements
    • Scheduling Form updates
    • Updates to Patient Profile 
December 2020

Newsletter Issue 9

In this issue:

  • Changes to the patient technical support line - new hours of operation and contact number
  • User Interface Improvements
  • Improved audio and video testing for clients
  • Care location roll out
  • Holiday Greetings from the Virtual Care Team
November 2020

Newsletter Issue 8

In this issue:

  • New Account Request Form available in ServiceNow
  • How to correctly end or leave a call
  • New functionality for patients to rejoin a call
  • Update on live online education sessions

 

October 2020

Newsletter Issue 7

In this issue:

  • BC Virtual Visit Evaluation – You can still provide feedback!
  • Platform Improvements/ Updates
  • Ongoing BC Virtual Visit Education Opportunities
  • First Session success – link to FAQ published
  • BC Virtual Visit Stats- where we are at now
  • BC Virtual Visit – where we are
 September 2020

Newsletter Issue 6

In this issue:

  • Feedback request for BC Virtual Visit evaluation
  • Upcoming learning opportunity September 30th
  • Display change for waiting rooms
  • How to request additional webcams or headsets
August 2020

Newsletter Issue 5

In this issue:

  • Celebrating 10,000 visits
  • New Intranet site available
  • Advanced filtering from your Queue
  • Alignment with reporting standards – information required
July 2020

Newsletter Issue 4

In this issue:

  • Continuity of care
  • Change alerts
  • Platform improvements
  • Provider feedback process
    June 2020

    Newsletter Issue 2

    In this issue:

    • Account requests and changes
    • Using BC Virtual Visit with VPN
    • New and improved features

    Newsletter Issue 3

    In this issue:

    • SMS notifications are being automated
    • updates to the patient email invitation
    • patient feedback highlights
    • provider experiences: Dr. Attwell-Pope
    May 2020

    Newsletter Issue 1 

    In this issue:

    • Introduction to BC Virtual Visit news
    • Quick tips for better calls
    • Technical support transition for care providers 

      General Information on BC Virtual Visit Information for Healthcare Professionals

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