This hospital Emergency Department is open 24/7 for life-threatening or serious health concerns. Patients are seen based on the urgency of their condition, not the order they arrive.
How to Get Care at This Hospital
If you or someone else is in danger or needs urgent medical help, call 9-1-1 right away.
You can also come directly to the Emergency Department. When you arrive, a nurse will check how urgent your condition is. The most serious cases are treated first.
Wait times can vary. If your condition is not an emergency, you may be encouraged to visit a same-day or urgent care clinic.
When to Come to This Hospital
Call 9-1-1 or go to the Emergency Department for:
Emergency Care
- Signs of a stroke (numbness, confusion, trouble speaking)
- Chest pain or signs of a heart attack
- Major injury or trauma
- Mental health crisis
- Head injury with loss of consciousness
- Pregnancy complications
- Feeling unwell and on dialysis
- Overdose or poisoning
- Sexual assault or rape
Medical Imaging at NRGH
Medical Laboratory at NRGH
Urgent Medical Assessment Clinic at Nanaimo Regional General Hospital
Sign Up for a Doctor or Nurse Practitioner
If you don’t have a family doctor or nurse practitioner, you can register to be matched when one becomes available.
Visit: healthlinkbc.ca/health-connect-registry
- Pain Program
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About the Pain Program
The Regional Chronic Pain Program is a dynamic, multi-service outpatient clinic specialized in identifying pain sources and restoring function.
Our program aims to improve quality of life and function for individuals with persistent pain. This is achieved through working with our pain team, setting realistic and obtainable goals, and attending our educational classes. Island Health’s Pain Program requires a referral from a primary care provider. Practitioners may refer to the referral section below to download the applicable referral form.
Who We Are
The Pain Program’s interdisciplinary team is comprised of physicians, a psychologist, a psychiatrist, pharmacists, nursing staff, occupational therapists, physiotherapists, social work, and clerical staff.
Based on individual needs, some people might see several members of our Pain Team, or only one or two.
To learn more about the pain program and available community resources, please review the Pain Program - Introductory Slideshow.
- Frequently Asked Questions
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Island Health Pain Program’s Frequently Asked Questions (FAQ) – Royal Jubilee Hospital and Nanaimo Regional General Hospital
- Chronic Pain Resources
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For videos, links and information related to chronic pain management, please review our Chronic Pain Resources webpage.
- Group Programs
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If you are participating in our group programs, or you’d like to learn more about our interdisciplinary services, please review our Group Programs webpage.
- General information about the Pain Program
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Island Health’s Pain Program requires a referral from a primary care provider.
For Practitioners
Regional Interdisciplinary Referral (fillable)
Neuropathic Pain: Pharmacological Evidence-Based Treatment Algorithm
For more information, please refer to Pathways.
Preparing for Your VisitAdmission Process
To receive treatment at Island Health’s Chronic Pain Program, please contact your primary care provider for a referral.
We require a Health History Questionnaire to be completed. This will be sent to each patient prior to their first scheduled appointment.
Procedure Handouts
To help you prepare, recover, and develop a better understanding of our procedures, please review our available handouts below.
Additional Resources
1200 Dufferin Crescent
Nanaimo, B.C.
V9S 2B7
Monday to Sunday: Open 24 hours
Donor Milk Bank Collection: Monday-Friday between 8:30 a.m. to 3:30 p.m. Donors must be pre-approved by BCW Milk Bank before donating please visit Donating Milk for more information.
All vehicles parked in hospital parking lots must pay or have a valid parking permit 7 days a week, 24 hours a day. Parking can be purchased at pay stations or through the mobile app providers listed below. License plates are required to purchase parking.
Rates
Surface Lots Parking Pay Stations:
- $1.25 for each hour
- $10.00 for 24 hours
- $26.75 for a weekly permit
Pay stations accepts coins or credit card.
No debit or Visa branded debit cards are accepted.
No change is provided from pay stations.
Mobile App: HONK (Zone 371)
Download the HONK app to your Apple or Android mobile device.
PayByPhone (Location Number 55371)
Download the PayByPhone app to your Apple or Android mobile device.
Nanaimo Regional General Hospital Parking Map
Special Permits and Parking Exemptions:
For more parking information visit the Island Health Parking Services webpage.
Please note:
Island Health manages hospital parking lot parking only. The City of Nanaimo manages on-street parking. This information does not apply to City of Nanaimo on-street parking.
Public Wi-Fi Access
Free WiFi is available for patients and visitors at the Nanaimo Regional General Hospital. Select the wireless network “IslandHealthGuestWiFi” from your wireless device and follow the instructions to connect.
