Share your experience

Compliments

Did someone make a positive difference in your care?
We’d love to hear about it. Reach out to send a compliment. 

Concerns

If something didn’t feel right, you have options.
If you have a concern:

  1. Start with your care team– please speak directly with the staff member who provided the service, or their manager. Many issues can be resolved quickly at the time and place they happen.
  2. If it's not resolved – contact us to give feedback or make a complaint. We will listen, review your concern, and work with you toward a fair and respectful resolution

Indigenous-Specific Supports

First Nations Health Authority Quality Care and Safety Office

Support for First Nations clients and families. They can help you:

  • Navigate the complaints process
  • Ensure cultural safety and respect
  • Protect your privacy


📧 quality@fnha.ca
Learn more: FNHA Quality Care and Safety Office

 

Métis Nation British Columbia – Métis Health Experience Program

A safe, Métis-led space to share health care experiences and seek support. They can:

  • Help you navigate the feedback process
  • Ensure Métis voices are heard in improving care

📧 healthexperience@mnbc.ca 
Learn more: Métis Health Experience Program

 

Not sure where to start? 

It can be hard to put concerns into words. If you’re unsure how to raise your concern, need more information, or feel your issue wasn’t resolved, we’re here to help guide you.

I feel I have not been respected 

Island Health staff and physicians follow a Code of Conduct that is intended to support ethical behaviour and decision making.

Visit our Code of Conduct & Policies page to learn more about our Respectful Workplace and Confidentiality and Privacy policies.

I feel my Indigenous culture has not been respected

We strongly believe in respecting the  differences that each person brings to the whole and that all should have Cultural Safety.

I am concerned my privacy has not been respected

Island Health believes that caring of information is one way of caring for people. For more information, visit the Information Stewardship, Access & Privacy page. 

I want to speak with someone about a cultural or spiritual matter

Do you need to find a way to express yourself or connect to your culture, faith or beliefs?

Caring for you means caring for all aspects of your life. If you would like cultural, emotional or spiritual support, visit our Spiritual Health webpage to learn how a Spiritual Health Practitioner can help.

I want to know more about how I can express my wishes for my care

This can be a difficult conversation. There is help. Learn more about Advance Care Planning.

I want to know more about Medical Assistance in Dying

Learn more about Medical Assistance in Dying (MAID).

I feel like what is happening in my family's care is not right and against my values and beliefs

Island health knows that there are times when there are different values that conflict and get in the way of our relationship with our patients and clients. For help visit the Island Health Ethics Services page.