This hospital Emergency Department is open 24/7 for life-threatening or serious health concerns. Patients are seen based on the urgency of their condition, not the order they arrive.
How to Get Care at This Hospital
If you or someone else is in danger or needs urgent medical help, call 9-1-1 right away.
You can also come directly to the Emergency Department. When you arrive, a nurse will check how urgent your condition is. The most serious cases are treated first.
Wait times can vary. If your condition is not an emergency, you may be encouraged to visit a same-day or urgent care clinic.
When to Come to This Hospital
Call 9-1-1 or go to the Emergency Department for:
Emergency Care
- Signs of a stroke (numbness, confusion, trouble speaking)
- Chest pain or signs of a heart attack
- Major injury or trauma
- Mental health crisis
- Head injury with loss of consciousness
- Pregnancy complications
- Feeling unwell and on dialysis
- Overdose or poisoning
- Sexual assault or rape
The Emergency Department entrance is accessed from Birch Street near Evergreen Road.
Access the main entrance of the new hospital via the entrance to the current hospital on 2nd Ave
Medical Imaging at North Island Hospital, Campbell River & District
Medical Laboratory at North Island Hospital, Campbell River & District
Sign Up for a Doctor or Nurse Practitioner
If you don’t have a family doctor or nurse practitioner, you can register to be matched when one becomes available.
Visit: healthlinkbc.ca/health-connect-registry
Services at this location
- Adult rehabilitation - outpatient program
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Rehabilitation Services are available at this location.
Referral required?
Yes.How to get a referral
A doctor's referral is required. Patients must meet the admission guidelines for each program.Contact Us
Outpatient Programs - Adult Rehabilitation
Campbell River & District General Hospital
375-2nd Ave
Campbell River, B.C.
V9W 3V1
250-286-7163 - Campbell River maternity clinic
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We are a group of family doctors with a passion for providing quality maternity care to the families of Campbell River and surrounding area (including northern Vancouver Island.)
We work with our patients throughout pregnancy and for approximately 6 weeks after childbirth to address health concerns for mothers, babies and families as they adjust to parenthood.
Our clinic is located on the traditional territory of the Laichwiltach people, within the home of the Kwakwaka’wakw Cultural Family. As care providers, we are committed to providing culturally safe care and practicing cultural humility. We will do our best to assure that all care is family-centred
All appointments are run out of the Campbell River Hospital Clinic.
General Information on Campbell River Maternity Clinic
A referral to the Campbell River Maternity Clinic is required.
How to get a Referral
Complete the Campbell River Maternity Clinic form
Contact Us
Phone: 250-286-7173
Fax: 250-286-7103Finding Us
375 2nd Ave
Campbell River, BC V9W 3V1Hours of Operation
Monday: 9 a.m. - 12 p.m.
Tuesday: 1:30 - 4:30 p.m.
Wednesday: 9 a.m. - 12 p.m.
Thursday: 1:30 - 4:30 p.m.
Friday - Sunday: Closed - Electrodiagnostics - heart health
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Electrodiagnostics provides inpatient and outpatient cardiovascular-related diagnostic testing, such as electrocardiogram (ECG/EKG), holter monitoring and exercise treadmill tests.
Referral required?
No.Contact Us
Use the general facility contact information listed below. - Heart function clinic - heart health
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Island Health’s Heart Function Clinics provide education, assessment, and medical management for people living with heart failure in our community. Our goal is to improve survival and quality of life for people living with heart failure as well as promote the patient’s ability to manage their disease.
Our team includes specialty heart failure cardiologists and nurse clinicians. Your care team might also include a pharmacist, physiotherapist, exercise specialist, social worker, and/or a psychiatrist.
We do this through:- medical assessment by a heart doctor and tests as required
- education and support
- exercise guidance as required
- referrals to other programs and services as required
- teach how to manage heart failure better at home
Why would I need a heart function clinic?
People are referred to the Heart Function Clinic because they have a condition called Heart Failure, which means their heart does not pump as well as it used to. This condition has many different causes.
What can I expect from a heart function clinic visit?
- discuss how to manage your heart failure and keep you as healthy as possible
- support you and your family in making changes in your life to improve your health such as increasing activity and exercise, and changing eating habits
- review your heart failure medications and treatments, adjusting them if needed
- arrange for various heart tests
- regularly update your family doctor on your condition
How do I prepare for my first appointment?
- arrive at least 15 minutes prior to your appointment time
- expect to be at the clinic for up to 2 hours
- bring all of your medications in their original packaging
- bring a support person
Can I review my test results before my appointment?
You can access your Island Health test results, certain documents, and some appointments via the MyHealth Patient Portal or by calling 1-844-844-2219.
Patient and caregiver support
Heart Life Foundation
Men's support group
Women's support group
Community Virtual Care for Heart FailureWhat do I need to know about heart failure medications?
Heart Failure Medications Guide
Managing the Cost of MedicationsHow can I start managing my condition at home?
- it is important that you know what to monitor and what to watch for. Please review some of these symptom management strategies
- heart failure zones - English, Arabic, Traditional Chinese, Simplified Chinese, Filipino, French, Hindi, Punjabi, Spanish
- activity
- heart and stroke activity guidelines
- daily weights
- fluid restriction
- potassium in food
- sodium restriction
- balancing activity and rest
Additional resources
Cardiac Services BC
Heart & Stroke Canada
The Heart Hub
Heart Life FoundationVisit the Heart Health and Heart Diseases page to learn more about heart health, and download Living Well with Heart Failure.
Referral required?
Yes.How to get a referral
Living Well with Heart Failure People living with heart failure, and their support network, who reside on Vancouver Island or surrounding communities are eligible with a doctor's referral.
Contact Us
North Island Hospital, Campbell River & District
250-286-7153
Fax: 250-850-2127 - Pacemaker clinic - heart health
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Provides evaluation and ongoing follow-up for patients with implanted pacemakers and defibrillators to ensure each device is working properly and to monitor the life of the device.
Referral required?
No.Preparing for your visit
Contact Us
Campbell River Clinic
North Island Hospital, Campbell River & District
250-286-7156 - Regional stroke program
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The Division of Neurology, in partnership with the Heart and Stroke Foundation of British Columbia and the B.C. Stroke Strategy, is working to establish a regional stroke program, centred out of the Victoria General Hospital. In addition, the Campbell River Regional Hospital has developed an outpatient stroke clinic that works with patients to prevent strokes and manage risk factors.
The goal of the program is to offer all residents of the Vancouver Island Health Authority with stroke symptoms the opportunity to receive the same level of care.
How it Works
The Acute Stroke Consultation Service is a telephone based consultation system where the Emergency physician from any Island Health hospital can connect to the Neurologist on call.
Neurologists are able to view the imaging and then consult via telephone, or in-person where possible, with the attending physician.
More complex cases may be treated at community hospitals and then transferred to the Victoria General Hospital, or they may be referred to Royal Jubilee Hospital for surgery on the major arteries to the brain.
Should you need rehabilitation, the Regional Stroke Program is also connected with inpatient and outpatient rehabilitation services. Inpatient rehabilitation services are provided at the Victoria General Hospital and Nanaimo Regional General Hospital. Community services also help enhance reintegration of stroke survivors into the community.
General Information on Regional Stroke Program
Referral Required?
Yes.Contact Us
Neurosciences Regional Program
Victoria General Hospital
1 Hospital Way
Victoria, B.C.
V8Z 6R5
Fax: 250-727-4106 - Stroke rapid assessment unit
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The Stroke Rapid Assessment Units (SRAU) are located at the Victoria General Hospital and Nanaimo Regional General Hospital, as well as the North Island Stroke Prevention Clinic at the Campbell River Hospital providing rapid access to:
- Neurologists and internal medicine specialists with special interests in stroke
- Nurses with special training in stroke care
- imaging studies of the brain and blood vessels
This allows for timely assessment of patients who have suffered a minor stroke or TIA, which significantly reduces the number of first and recurrent strokes. It also allows for early identification of patients who are candidates for surgery on the major blood vessels to the brain, as well as prompt placement on medications for stroke prevention.
General Information on Stroke Rapid Assessment Unit
Referral Required?Yes.Preparing for Your VisitContact UsNanaimo: 250-740-6926
Victoria: 250-727-4056Hours of Operation
Monday to Friday: 8 a.m. to 4 p.m. - Ostomy Care Services
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What is an ostomy
An “ostomy” or “stoma” is a surgically-created opening in your abdomen that allows waste or urine to leave your body. There are many medical conditions that require ostomy surgery. That is why there are different types of ostomy surgery including colostomy, ileostomy and ileal conduit (urostomy). Surgeons inform patients what type of ostomy they require and then refer patients to a Nurse Specialized in Wounds, Ostomy and Continence (NSWOC) at an ostomy care clinic. Patients may require access to a NSWOC throughout the duration they have their ostomy.
Role of the NSWOC
An NSWOC is a registered nurse who has specialized training in caring for patients with ostomies. We understand that every client and family has unique care needs.
Prior to a planned surgery, the NSWOC meets with the patient and family to review information, demonstrate the equipment, and answer questions. The NSWOC also plays a major role in patient rehabilitation after surgery.
The services that an NSWOC provides include:
- Counseling regarding the planned surgical procedure
- Determining where the stoma will be located
- Ostomy care education including:
- Post surgery equipment needs and discharge planning
- Returning to normal activities of daily living
- Providing education for self care and linkages to resources
- Short term and long term out-patient follow-up
General Information on Ostomy Care Services
Referral RequiredHow to get a ReferralYour physician may send us a referral or you may self refer for NSWOC services.
Preparing for Your VisitThe following documents provide information for families and friends to help support patients before, during and after surgery. Each document provides a section on troubleshooting and a listing of helpful resource.
- A Guide to Living with an Ileal Conduit (urostomy)
- A Guide to Living with an Ileostomy
- A Guide to Living with a Colostomy
- Getting Ready for and Recovering from Colon (Bowel) Resection Surgery
- Getting ready for and recovering from Radical Cystectomy
- Intimacy After Ostomy Surgery Guide
Contact Us
Wellness Centre
Phone: 250-286-7100 Ext: 67203
Fax: 250-286-7123
375 - 2nd Ave
Campbell River, B.C.
V9W 3V1
Monday - Sunday: 24 hours
Monday – Friday: 10 a.m. -7 p.m.
Saturday: 12 p.m. - 6 p.m.
Sunday: 1:30 p.m. - 4:30 p.m.
Public Wi-Fi Access
Free WiFi is available for patients and visitors at the Campbell River & District Hospital. Select the wireless network “IslandHealthGuestWiFi” from your wireless device and follow the instructions to connect.
