Cumberland Lodge

Contact Us

Access to subsidized residential care is coordinated by Island Health staff.

Please do not contact the Operator directly regarding subsidized residential care. For more information on subsidized residential care, contact an Island Health Community Health Services office near you.

For information on private residential care, please refer to the Seniors Housing Directory of BC.

Billing Enquiries


Box 400-2696 Windermere Ave
Cumberland, B.C. 
V0R 1S0

250-331-8505 ext. 68321

Island Health

Visiting Hours

No restrictions on visiting hours.

Accreditation Status

Accreditation Canada, April 2014 Report.

Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit:


Publicly Subsidized Units: 66
Private-Pay Units: 0

Building Description

Built in 1977 and located in the hub of the Village of Cumberland, just a few blocks to downtown area, fire hall and ambulance station. Built on 3.82 acres. The main floor is 4,210.9 sq m and the basement is 902.36 sq m. Electoral area JUR516, Roll #00394.078.

Building Amenities
Cumberland Lodge

Special Care Unit features amenities available for use by all Special Care Residents including a recreation room, a TV lounge, a dining room and an outdoor courtyard. The Main Nursing Unit amenities available for use by all Residents include a recreation room, a large TV lounge, a small TV lounge area, a dining room, and outdoor courtyards. An onsite personal laundry service is provided on a daily basis except weekends.

Cumberland Health Centre

The Cumberland Health Centre features an Adult Day Program, retail Pharmacy, Renal Dialysis Unit, Library, Hair salon, Meeting room, Laboratory, and a Private Surgical Day Care Suite.

Facility-Specific Restrictions

Residents are not permitted to use motorized scooters or electric wheel chairs within the facility.

Neighbourhood/Community Amenities

The Comox Valley, with a population of 62,326, is a community located on the east coast of Vancouver Island that includes the city of Courtenay, the town of Comox, the village of Cumberland, and the unincorporated settlements of Royston, Union Bay, Fanny Bay, Black Creek and Merville.

The Comox Valley has direct access to key amenities including an international airport, mainland ferry terminal, a regional hospital, an excellent sea harbour, a regional post-secondary college, a large ski resort, and countless other tourism attractions. As well the Valley is home to Canadian Forces Base 19 Wing Comox, Canada's only air force base on the West Coast and the closest Canadian International Airport to Asia with air cargo capabilities.

Language, Culture or Religious Affiliation

Religious services are offered for those who wish to participate. Every effort is made to recognize and/or celebrate all languages, cultures, and religious events of significance to our Residents.

Philosophy of Care

As per Island Health Vision, Purpose and Values. Our philosophy is to provide care that ensures Residents the right to care and information, the right to respect and dignity, the right to justice, the right to autonomy: the right to choose.

Type of Accommodation

Main Nursing Unit: Unit has 13 single occupancy rooms and 13 double occupancy rooms. Each room has a private bathroom. There is one single occupancy Respite room with a private bathroom.

Special Care Unit: Unit has 26 single occupancy rooms each with a private bathroom.


Residents pay up to 80% of their after tax income which covers the cost of food and accommodation.

Special Recreational Opportunities

Residents are encouraged to participate in any of the Recreational Programs that we provide. Recreational opportunities are provided 7 days a week. The activities are planned to meet emotional, physical, cognitive and social needs such as crafts, hobbies, games, sports, cultural interests, religious interests, music, gardening, literature, drama, art, pets, and family involvement.

Outings are planned to give Residents the opportunity to go out for meals and attend community events. A wheelchair accessible van is utilized by the facility to enable resident to attend outings in the community and surrounding areas.


The front entrances of the building are at ground level and doors have been equipped with push buttons for automatic doors. Where entrances are not at ground level, sturdy ramps are in place for wheel chair access.

Motorized Scooter Policy

Residents are not permitted to use motorized scooters or electric wheelchairs within the facility.

Pet Policy

As per Island Health policy.

Our Infection Control Policy does not allow reptiles or birds to visit at any time. Our Recreation Department has a Volunteer Dog Program to provide regular visits to our residents.

The Manager or persons working in the facility must approve pet visits in advance before the pet is allowed on the unit. Visiting pets must be clean, free of fleas, vaccinated and found to be free of open sores, well behaved and quiet. Animals must be controlled on a leash at all times during their visit. The duration of the visit will be no more than 20 minutes.

Approved Pets are only permitted to visit in private rooms, resident lounges or outside of the building.  Pets are not permitted on beds.  All persons working in the facility, residents and visitors contacting pets must wash their hands following contact.

Pets are not permitted on units closed for an outbreak, or into an isolation room. No pets except assistance animals are allowed in food preparation areas.

Smoking Policy

As a health care provider, Island Health has an obligation to promote good health practices. We are committed to ensuring a safe, healthy and clean environment for everyone.  

Smoking and vaping is not permitted on any Island Health property. This includes all buildings, grounds and parking lots. 

For Residents who smoke an outdoor covered courtyard is available. Resident smoking is permitted in this designated area only. Residents who have been designated as unsafe smokers are not permitted to control their own cigarettes or lighters/matches. In these cases, residents will be assisted by care staff.

Safety/Security Features
  • entrances to the Lodge are locked by 9:00 pm. Door bells are located at each entrance to alert staff of those requesting entry after hours
  • doors to the secure unit are controlled by automatic locks
  • numeric key pad codes are used to gain access or to exit the unit
  • doors to the main unit are monitored with a key pad mechanism that permits entry during day time hours but requires a numeric code to exit the unit
  • Cumberland Lodge has 24-hour Registered Nurse coverage as well as Licensed Practical Nurses, Residential Care Aids, Occupational Therapist, Physiotherapist, Social Worker and Recreation Staff to provide a safe environment for our residents
  • residents are additionally monitored by use of the Vigil Nurse Call System
  • all RNs are certified first aide attendants and maintain a current CPR certificate
Fire and Disaster Plan
  • all staff receive Fire Alarm Training and are familiar with the Fire Plan
  • fire drills are conducted monthly. Special Education on Fire Safety is held annually
  • each new employee receives orientation to the Evacuation Plan
  • evacuation drills (including all staff, visitors and residents) are conducted annually
Spiritual Care

Not available.

Any Other Amenities

A Meals on Wheels program is available for the public within our geographic area. Meals are delivered by Volunteers on Tuesday and Thursday afternoons.

Comox Valley Surgical Associates provides private service for residents of the Comox Valley.


Parking is free but limited.

Visiting Information

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).

Note:  Provincial policy requires all visitors to be informed:  "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution."


Comox Valley, Strathcona, North Island