Access to subsidized residential care is coordinated by Island Health staff.
Please do not contact the Operator directly regarding subsidized residential care. For more information on subsidized residential care, contact an Island Health Community Health Services office near you.
For information on private residential care, please refer to the Seniors Housing Directory of BC.
3814 Carey Rd
Family and friends are welcome to visit residents at any time, based on the health conditions, care needs and expressed wishes of the residents.
Credentialed by Accreditation Canada. Accreditation with Exemplary Standing 2019.
Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit: https://www.accreditation.ca.
Publicly subsidized units: 260
Private pay units: 0
Each of the 13 communities has 20 resident rooms, living rooms, lounge, kitchen, dining room, laundry facilities and bathing spas. There are two outside garden areas and each community has a patio or a balcony.
Building amenities include two lounges on each community, two outdoor patios, a Wellness Centre, Hair Salon and Spa, Library, Bistro with large foyer sitting area for residents, family and friends and a large Towne Hall (capacity 80).
The Bistro Café is located on the ground floor where residents, families and team members can enjoy goodies and coffee/tea.
There are two malls in the neighbourhood, Uptown and Tillicum. Uptown is two blocks' walking distance and includes many shops, two banks and the Greater Victoria Public Library Emily Carr Branch. Tillicum Centre is a five-minute drive away, and includes many shops, two banks and a movie theatre. Tillicum Centre is adjacent to Pearkes Recreation Centre which includes the Greater Victoria Public Library Saanich Centennial Branch.
Language, Culture or Religious Affiliation
Baptist Fellowship Association.
Philosophy of Care
Wellness Model: a model of care that involves the resident/family in the care planning of each resident where the goal is to maintain the "best day possible" every day for every resident.
Model of Medical Care/Physician Organization
This facility operates a TORCH (Towards Optimal Residential Care Health) Model / Residential Care Initiative (RCI) model for medical care. Residents are assigned to a physician who attends the facility weekly and works in a shared care model, working closely with other TORCH / RCI physicians and facility health care staff.
Medical Assistance in Dying (MAiD)
MAiD is available at Island Health-owned and operated sites and this affiliate site. This facility supports full assessment/planning and on the day of the procedure the Resident is transferred to an Island Health owned/operated facility which provides the MAiD procedure. Read more detailed information on MAiD, including a guide for patients and families and a link to information provided by the federal government.
Type of Accommodation
• Number of beds in single occupancy rooms: 260
• Number of beds in double occupancy rooms: 0
• Number of beds in triple occupancy rooms: 0
Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation. Learn more about additional services available to the residents of The Heights at Mt. View.
Special Recreational Opportunities
Recreation programs are offered on each Community at The Heights at Mt. View. Recreation Therapy programs are available on a daily basis, including games for cognitive stimulation and gentle chair exercises.
Motorized Scooter Policy
No motorized scooters allowed.
As per Island Health policy. Pets are not permitted to live in this care home. Visiting pets are welcomed.
The Heights at Mt. View is a non-smoking environment. Residents who smoke are required to do so independently or with a personal companion in designated areas off the care home property.
• Secure entrance(s)
• Doors secured with magnetic release buttons / keypads
• Fire sprinklers
• Regular fire inspections / drills
• Video monitoring
• Personal wander alarm(s) (Wanderguard or similar)
• One full-time Chaplain serving 180 residents
• One part-time Chaplain serving 80 residents
Any Other Amenities
There are two malls in the neighbourhood, Uptown and Tillicum. Uptown is 2 blocks walking distance and includes many shops, two banks and the Greater Victoria Public Library Emily Carr branch. Tillicum Centre is a 5-minute drive and includes many shops, two banks and a movie theatre. Tillicum Centre is adjacent to Pearkes Recreation Centre which includes the Greater Victoria Public Library Saanich Centennial Branch.
Guest parking is located in front of the building.
During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).
Note: Provincial policy requires all visitors to be informed: "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution