Residential Care Licensing

We are experiencing technical difficulties

Updates

The Community Care Facilities Licensing Program is transitioning to a new database system and some of our information has not been updated.

The following information is now available to view online:

  • Community Care Facilities Routine Inspection Reports
  • Community Care Facilities Complaint Investigations
  • Operations in Contravention of the Community Care and Assisted Living Act
  • Public List of Licensed Child Care Facilities 

Coming Soon:

  • The Electronic Incident Reporting Portal

Publicly posted details such as Routine Inspection and Complaint Information are only current to November 4, 2021. Please contact the Community Care Facilities Licensing Program directly for any public details dated after November 4, 2021.

Publicly posted details related to Operations in Contravention of the Community Care and Assisted Living Act are current and available.

Completing the transition to our new database is a priority. We appreciate your patience.


In the province of British Columbia there is legislation to protect adults and children receiving care in licensed residential community care facilities. This legislation is the Community Care and Assisted Living Act and the Residential Care Regulation and the Director of Licensing Standards of Practice.  For more information about an inspection visit the Inspection and Investigation Reports website .

Individuals providing care to more than two individuals, not related to them, are required to be licensed, and to provide care in a licensed setting.

Licensed residential care types include:

  • Acquired Injury
  • Child and Youth Residential
  • Community Living
  • Hospice Care 
  • Long Term Care
  • Mental Health
  • Substance Use

Licensed Care Is:

  • a community care facility that provides assistance or direction in the form of three (3) or more prescribed services to a person.
  • individuals providing care to more than two persons, not related to them who require three (3) or more prescribed services, are required to be licensed, and must provide care in a licensed community care facility

Prescribed services are defined in the Community Care and Assisted Living Regulation as:

  • regular assistance with activities of daily living, including eating, mobility, dressing, grooming, bathing or personal hygiene 
  • central storage of medication, distribution of medication, administering medication or monitoring the taking of medication
  • maintenance or management of the cash resources or other property of a resident or person in care
  • monitoring of food intake or of adherence to therapeutic diets
  • structured behaviour management and intervention
  • psychosocial rehabilitative therapy or intensive physical rehabilitative therapy

Licensing Officers inspect, license and monitor over 200 licensed residential care facilities in Island Health.

Director of Licensing Standards of Practice 

Standards of Practice PDFs

Residential Care Inspection Checklist 
Contact your local Licensing Office


Residential Care Newsletters

Winter 2021

Spring 2020 

Residential Care Bulletin 

Spring 2022

Winter 2022


Submitting Reportable Incidents Online

As of June 1, 2015, our electronic incident report form is live and available for use by licensed Residential Care facilities across the island to submit their reportable incidents to Licensing. 

If you submit your reportable incidents to Licensing electronically, please print out a copy for your own records and a copy to send to your funding body (if applicable).  When you hit submit, the electronic incident report form is sent to Licensing only.  If you have submitted an electronic incident report form, you do not have to send a hard copy of the form to Licensing.

Access the electronic Incident Reporting form.
How to use the e-Incident Form
Electronic Incident Form FAQs

General Information on Residential Care Licensing

Referral Required?
Not required

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