News & Events

Pay parking resumes March 4, 2022
Effective March 4, 2022, pay parking will resume at all Island Health sites that previously had pay parking in place.
Community Care Facilities Licensing is excited to announce the official launch of the Incident Reporting Portal for Licensees!
Licensees are now able to submit incident reports online.
Monday, September 22, 2025 | 2-3pm | Long Term Care
Thursday, October 2, 2025 | 10-11am | Residential Care
Tuesday, October 7, 2025 | 6-7pm | Child Care
Saturday, October 18, 2025 | 9-10am | Family Child Care & In Home Multi Age Child Care
Licensees unable to attend a specific Information Session can register for the most applicable session.
Licensees must ensure the following steps are completed to successfully submit Incident Reports using the Online Reporting Portal:
For additional support for Licensees, please see the following resources available:
For questions and inquiries, please reach out to your Licensing Officer or email Licensing@islandhealth.ca.
The Community Care Facilities Licensing Program would like to thank all Licensees for their continued patience during the development and implementation of the Incident Reporting Portal.
A reportable incident is an event where a person in care has been injured or has been seriously or adversely affected, or has gone missing while under the care or supervision of the licensee.
A detailed list of reportable incidents can be found in Schedule H of the Child Care Licensing Regulation and Schedule D of the Residential Care Regulation.
The licensee must notify the Community Care Facility Licensing program to report a reportable incident.
Licensees are encouraged to submit incident reports using the online reporting portal.
Licensees unable to submit incident reports online can complete paper Incident Report Forms and submit completed forms to Licensing via email to Licensing@islandhealth.ca or by fax. Please reach out to your Licensing Officer or any Island Health Licensing office location to obtain a paper Incident Report Form.
Licensees must comply with the Section 52 of the Child Care Licensing Regulation and the Residential Care Regulations when it comes to notification of harmful actions not permitted.
Section 55 of the Child Care Licensing Regulation and Section 76 & 77 of the Residential Care Regulation set out requirements for notification of illness, injury and reportable incidents in licensed care facilities.
Please ensure you submit a copy of the completed Incident Report form to your funding program if applicable.
Please ensure that you keep a copy of the completed Incident Report form for your records.