The Community Care Facilities Licensing Program is transitioning to a new database system and some of our information has not been updated.
Publicly posted details such as Routine Inspection and Complaint Information are only current to November 4, 2021. Please contact the Community Care Facilities Licensing Program directly for any public details dated after November 4, 2021.
Completing the transition to our new database is a priority. We appreciate your patience.
Island Health’s Community Care Facilities Licensing Program investigates all allegations of Operations in Contravention of the Community Care and Assisted Living Act.
Concerns regarding operations providing care three or more persons who are not related to the operator by blood or marriage may be reported to your local licensing office.
Operations that are identified through the investigation process to have confirmed violations the Community Care and Assisted Living Act will have summaries of the investigation posted on the website.
The summary of the complaint information reflects the date when the complaint was received, the violation to the legislation, and indicates the steps the operation has taken in order to be in compliance with the Community Care and Assisted Living Act.