Child & Youth TeleMental Health Service

The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.

Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

Benefit to patients: 

  • Decreased travel time/cost compared to an in-person consult 
  • Easier to have family or other local support attend with the patient 

Benefit to referring physician: 

  • Access to Psychiatric consults for Children and Youth 
  • A dictated report from a Child & Youth Psychiatrist to clarify diagnosis and establish a treatment plan 

Is this a crisis service? No. 

This program provides consultative services only, where clarification of diagnosis and a proposed treatment plan is desired (Usually a one-time appointment).

Locations served:

Chemainus, Cobble Hill, Cowichan Bay, Crofton, Duncan, Gold River, Lady Smith, Lake Cowichan, Lantzville, Malahat, Mill Bay, Parksville, Port Alberni, Qualicum Beach, Shawnigan Lake, Shirley, Sooke, Tofino, Ucluelet

Services may be available in the following communities:

  • Black Creek & Campbell River
    • If the child/youth is connected to the Foundry in Campbell River psychiatry services are requested/faxed via the Foundry, not TeleMental Health.
  • Comox, Port Hardy, Port McNeill & Sointula
    • If the child/youth is connected with MCFD in Comox, Port Hardy or Port McNeill psychiatry services are requested/faxed via the MCFD Office, not TeleMental Health.
  • Tofino & Ucluelet
    • If the Child/Youth is connected with MCFD in Tofino or Ucluelet - psychiatry referrals for services are requested/faxed to the MCFD Office, not TeleMental Health.

Child and Youth TeleMental Health Referral Form and Guidelines

General Information on Child & Youth TeleMental Health Service

Referral Required?
Required
How to get a Referral

Referring Physician’s role

  • Determine patient suitability for receiving service via TeleHealth
    • i.e. Patient/Parent willingness to use TeleHealth, patient not acutely ill with psychosis or active suicidal thinking
  • Physician faxes a Child & Youth TeleMental Health Referral Form to Island Health’s TeleMental Health Services requesting a Child Psychiatric consultation, noting relevant background on the patient, contact information for the Legal Guardian, and a clear referral question
  • Your referral will be reviewed and if the service is confirmed to be suitable for the patient’s situation, Island Health’s TeleMental Health Service staff will contact the Legal Guardian to book a consult
    • A letter will be faxed to your office to notify you of the booked appointment
  • Consent, Family, and School Forms are required to be completed prior to booking the appointment, and will be sent to the Legal Guardian.
    • The Legal Guardian will be directed to submit their completed forms to the referring doctor’s office (if they do not have access to a fax machine themselves)
    • We appreciate you then faxing the forms to TeleMental Health Service Fax # 250-519-3545

Child and Youth TeleMental Health Referral Form

  • To be submitted via the Child/Youth's GP or Pediatrician.
Contact Us

Email: Telementalhealthintake@islandhealth.ca
Phone: 250-519-3583 
Fax: 250-519-3545

For alternate, more urgent services:
The referring physician can contact The BC Children's Hospital, Compass Mental Health, and make arrangements to talk with the psychiatrist. 

News & Events

From left to right: Suman (LPN), Carolyn (RN), Ashley (CNL), Sam (recreation therapist), Brenda (LPN), Marina (RN), Sukhi (LPN)

New substance use service at Royal Jubilee Hospital helps patients in crisis

Adults experiencing significant substance use challenges now have access to a new, dedicated inpatient service at Royal Jubilee Hospital (RJH).

Read more

holding-hands

Island Health researcher and survivor partner develop CPTSD resource

A new online resource is now available to help health‑care providers and trauma survivors across British Columbia deepen their understanding of complex post‑traumatic stress disorder (CPTSD) and enhance trauma‑informed care.

Read more

people laughing at the dinner table

Holiday Health Guide for a joyful season

The holiday season brings joy and celebration, but it can also bring about challenges—from changes in health care schedules to added emotional stress.

Read more