Child & Youth TeleMental Health Service

The Mental Health & Substance Use (MHSU) TeleMental Health Program provides consultative psychiatric care to patients in areas that typically experience long wait times or do not have access to local psychiatry services.

Typical TeleMental Health and Substance Use consults could include: medication reviews, substance use screening, assessment, diagnosis and intervention.

Benefit to patients: 

  • Decreased travel time/cost compared to an in-person consult 
  • Easier to have family or other local support attend with the patient 

Benefit to referring physician: 

  • Access to Psychiatric consults for Children and Youth 
  • A dictated report from a Child & Youth Psychiatrist to clarify diagnosis and establish a treatment plan 

Is this a crisis service? No. 

This program provides consultative services only, where clarification of diagnosis and a proposed treatment plan is desired (Usually a one-time appointment).

Locations served:

Chemainus, Cobble Hill, Cowichan Bay, Crofton, Duncan, Gold River, Lady Smith, Lake Cowichan, Lantzville, Malahat, Mill Bay, Parksville, Port Alberni, Qualicum Beach, Shawnigan Lake, Shirley, Sooke, Tofino, Ucluelet

Services may be available in the following communities:

  • Black Creek & Campbell River
    • If the child/youth is connected to the Foundry in Campbell River psychiatry services are requested/faxed via the Foundry, not TeleMental Health.
  • Comox, Port Hardy, Port McNeill & Sointula
    • If the child/youth is connected with MCFD in Comox, Port Hardy or Port McNeill psychiatry services are requested/faxed via the MCFD Office, not TeleMental Health.
  • Tofino & Ucluelet
    • If the Child/Youth is connected with MCFD in Tofino or Ucluelet - psychiatry referrals for services are requested/faxed to the MCFD Office, not TeleMental Health.

Child and Youth TeleMental Health Referral Form and Guidelines

General Information on Child & Youth TeleMental Health Service

Referral Required?
How to Get Referral

Referring Physician’s role

  • Determine patient suitability for receiving service via TeleHealth
    • i.e. Patient/Parent willingness to use TeleHealth, patient not acutely ill with psychosis or active suicidal thinking
  • Physician faxes a Child & Youth TeleMental Health Referral Form to Island Health’s TeleMental Health Services requesting a Child Psychiatric consultation, noting relevant background on the patient, contact information for the Legal Guardian, and a clear referral question
  • Your referral will be reviewed and if the service is confirmed to be suitable for the patient’s situation, Island Health’s TeleMental Health Service staff will contact the Legal Guardian to book a consult
    • A letter will be faxed to your office to notify you of the booked appointment
  • Consent, Family, and School Forms are required to be completed prior to booking the appointment, and will be sent to the Legal Guardian.
    • The Legal Guardian will be directed to submit their completed forms to the referring doctor’s office (if they do not have access to a fax machine themselves)
    • We appreciate you then faxing the forms to TeleMental Health Service Fax # 250-519-3545

Child and Youth TeleMental Health Referral Form

  • To be submitted via the Child/Youth's GP or Pediatrician.
Contact Us

Phone: 250-519-3583 
Fax: 250-519-3545

For alternate, more urgent services:
The referring physician can contact The BC Children's Hospital, Compass Mental Health, and make arrangements to talk with the psychiatrist


Learn About

News & Events

Expressions of Interest call for Island Health  Resilience and Safety Grants

Expressions of Interest call for Island Health Resilience and Safety Grants

For the second year, Island Health is allocating up to $1 million for resilience and safety grants aimed at helping improve mental health, mitigate the harms associated with illicit substance use and build youth resilience. 

Read more


“We’ve got your back”: the inspiring impact of Victoria’s Early Psychosis Intervention Program

Cameron Webster is living proof that life sometimes has a way of coming full circle. In 2014, Webster became a client of Island Health’s Early Psychosis Intervention Program in Victoria after being diagnosed with psychosis; a year later he was diagnosed with schizoaffective disorder, which features symptoms of schizophrenia and mood disorders.

Read more

hand holding heart

Digital memory wall honours those lost due to toxic drug poisoning this International Overdose Awareness Day

This International Overdose Awareness Day (IOAD) August 31, Island Health is hosting a digital memory wall to honour those lost to a toxic drug poisoning. IOAD is the world's largest annual campaign to end overdose, and this online memorial encourages everyone to remember, without stigma, those who have died, and acknowledge the grief of family, friends and caregivers left behind. 

Read more