We are committed to being accountable to the people we serve. This means we are committed to informing you about our plans to deliver services that meet community needs, and we will report on the services and resources we provide to meet those needs.
Plans
Our plans set the direction for how we deliver care. Key document: Island Health Annual Plan.
Performance & Reports
We measure, monitor and report on our performance using Performance Measures.
Financial Reports
Our Financial Reports explain how funding is used to support care:
- How resources are allocated
- How we meet financial targets
- How funding supports services
Accreditation
Every four years, Island Health participates in a rigorous evaluation process led by Accreditation Canada. Read the results of the most recent Accreditation Report to see how Island Health’s leadership, governance, clinical programs, and services perform against other peer organizations in Canada and throughout the world.
Statistics and data
We share data about the communities we serve. Explore Population & Health Statistics to find information on:
- Population health
- Service use
- Health trends and outcomes
Policies and standards
We follow clear rules to provide safe and ethical care.
This includes:
- Code of Conduct
- Organizational policies
- Standards for behaviour and decision-making
See: Code of Conduct & Policies.
Leadership
Working with the Executive Team, the Board of Directors ensures patients receive the best care possible within an affordable, sustainable health care system.
You are welcome to attend general meetings, which are held in communities across the Island Health region.
Government direction
The Government of British Columbia sets priorities for health care. These priorities are shared through mandate letters and guide Island Health’s work and performance.
- The Premier's mandate letter to the Minister of Health sets overall priorities for health care in BC.
- The Minister of Health's mandate letter to Island Health outlines expectations and directions for our work.
- Island Health’s mandate letter response shows how we are meeting these expectations
Risk management
We work to keep patients, staff, and services safe. Risk management helps us identify potential risks, reduce harm, and respond when something goes wrong. If you need to report an incident or make a claim:
📧 vihariskmanagement@islandhealth.ca
Legal services
For Legal Services, including serving Island Health or an Island Health staff member with legal documents, please contact Legal Services at VIHALegalServices@islandhealth.ca.