Visiting a patient

Check with the hospital, unit or care area before you come. Visiting may be different depending on the patient’s needs, the care area and what is happening at the site.

• Before you leave:
• allow extra time to enter the facility
• use the main entrance where possible
• follow signs when you arrive
• stay home if you feel sick
• Do not visit if you have respiratory symptoms or feel unwell.
• Masks may be required in some situations. You are welcome to wear a mask if you choose.

• enter through the main entrance where possible
• clean or sanitize your hands
• follow posted signs
• check in if needed
• ask staff where to go if you are unsure

To help protect patients, staff and other visitors:

• let staff know you have arrived before entering the patient’s room
• follow instructions from the care team
• respect privacy and personal space
• avoid touching your face
• clean your hands before leaving the room

Some care areas may allow different visiting arrangements based on patient needs.

This may include:

• end-of-life or palliative care
• labour and delivery
• pediatric care
• other situations where family or support people are part of care

Check with the care area before you visit.

If you plan to bring items for your loved one, please check with the unit first. Only bring essential items, such as:

• hearing aids
• glasses
• cell phone and charger
• items required for care

Other items such as flowers, gifts, blankets, food, or personal belongings may only be allowed if the unit leader approves them as necessary for patient care.

If you are dropping off or picking up someone who has a scheduled appointment, please check in with or front desk when you arrive. They can help direct you to the appropriate location.