When you receive care at Island Health, you have the right to feel safe, respected, and informed. These rights apply to patients, residents, clients, and families receiving care from Island Health.
Your rights include:
You have the right to privacy. We protect your personal health information and follow strict standards for how it is collected, used, and shared. Learn about how your information is protected:
- Privacy Rights of Personal Information
- Security of Electronic Information
- Third Party, Island Health Business and Other Non-Personal Information
- Release of Patient Information to Law Enforcement Personnel
- Information and Data Governance
- Data Classification Scheme
- Maintaining Respect for Individuals During Recording Activities
- Breach Assessment Reporting and Incident Management Tool
You have the right to care that is fair, professional, and respectful. Island Health expects all staff and providers to follow clear standards of conduct and cultural safety.
You have the right to speak up if something doesn’t feel right. Concerns can be reported confidentially, and we take every concern seriously. Learn about how concerns are reported and addressed:
You have the right to understand your care and participate in decisions about treatment. Learn more about:
- Consent policies
- Substitute decision making
- Advance care planning
- Care commitments
You have the right to safe, high-quality care. Physicians, nurses, and care teams follow professional standards, clinical guidelines, and infection prevention practices. Learn about the standards that guide care delivery.
Island Health manages public resources on behalf of the communities we serve. You have the right to expect transparency and fairness in how public funds are used. Learn about:
Island Health uses technology to support care and communication. We follow strict standards to ensure systems are secure and used responsibly. Learn about:
Staff are here to help
Our staff are here to help guide you through your care journey. When visiting our facilities, everyone has a responsibility to treat others with respect and to refrain from behaviour that puts the health and safety of others at risk of harm.
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