Crisis Response

If you are in a situation that involves immediate risk of harm to self or others, please call 911.

Crisis services are available across Vancouver Island. Please contact one of the crisis lines below for immediate support and connection to local services.

Crisis Lines

Vancouver Island Crisis Line: 1-888-494-3888

  • For emotional support and connection to local services 24-hours a day, every day of the year.
  • Crisis Chat: https://www.vicrisis.ca/ available 6 – 10 p.m.
  • Crisis Text: 250-800-3806 available 6 – 10 p.m.

Suicide Crisis Helpline: call or text 9-8-8

  • A safe space to talk, 24 hours a day, every day of the year.

KUU-US Crisis Line: 1-800-588-8717

  • For Indigenous people on Vancouver Island and across the province. Support is available 24-hours a day, every day of the year. 
  • Adult Crisis Line: 250-723-4050      
  • Youth Crisis Line: 250-723-2040
  • Métis Crisis line: 1-833-638-4722

Services provided 

Crisis services vary in each community and may include:

  • Immediate assessment and support
  • Outreach services
  • Crisis Response Teams
    • In some communities, these teams work with policing partners to support people who are experiencing a mental health and/or substance use crisis.
  • Peer support
  • Referral to additional services

For access to crisis services, call the Vancouver Island Crisis Line at 1-888-494-3888.

The Canadian Mental Health Association (CMHA) offers services in some communities. Find more information on the CMHA website.

General Information on Crisis Response

Referral Required?
Not required

News & Events

royal jubilee

Young Adult Mental Health Unit established at Royal Jubilee Hospital

A new Young Adult Mental Health Unit at Royal Jubilee Hospital is providing specialized and age-appropriate care for young adults experiencing acute mental health challenges.

Read more

Campbell River

Medical detox services coming to Campbell River

Detox offers medical care and oversight in a secure environment.

Read more

“The most important call I’ve made in my life”: Service Link phone line makes an impact in first year

“The most important call I’ve made in my life”: Service Link phone line makes an impact in first year

“The most important call I’ve made in my life,” is exactly the feedback Island Health’s Mental Health and Substance Use program was hoping to hear following the launch of the Service Link phone line one year ago. 

Read more