Outreach Services

Outreach teams work in communities and offer accessible services to people who are facing significant challenges related to mental health and substance use. Outreach teams provide support in a variety of settings, such as in encampments, supportive housing and other community settings. These teams meet their clients where they are without requiring a visit to a healthcare facility. 
 
Services provided by outreach teams vary and may include:

  • Mental health and substance use assessment and services, including medication administration.
  • Connection and referral to community services.
  • Access to cultural and traditional healing practices.
  • Harm reduction supplies.

No referral is required to access outreach services. Please contact your local Mental Health and Substance Use team for more information.  

For access to crisis services, call the Vancouver Island Crisis Line at 1-888-494-3888.

Additional Team-Based Care and Recovery Services and Counselling, Treatment and Recovery services are also available. 

General Information on Outreach Services

Referral Required?
Not required

News & Events

Fateh Care Charity and Counselling Centre for Immigrants and Refugees win 2025 mental health and substance use awards

Fateh Care Charity and Counselling Centre for Immigrants and Refugees win 2025 mental health and substance use awards

Island Health is recognizing the founder of a charity and a local counselling group for their exceptional efforts to help people experiencing mental health and substance use challenges.

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Saanich “Gramma-to-be” redefines happy hour

Saanich resident Teri Kerr asked herself one question “who do I want to be as a Gramma?”, which set off a series of healthy habits she never imagined she would take up. 

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image of Beth Haywood, peer coordinator

Connection is cornerstone for peer coordinator Beth in her substance use recovery journey

For Beth Haywood, connection was more than support—it was survival. Now six years sober and a peer coordinator with Island Health, she credits the life-changing relationships she made along the way as the cornerstone of  her recovery. 

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