BC Virtual Visit lets you connect with your Island Health care provider by secure video from home. You can use your smartphone, tablet, or computer. Your care team will let you know if a virtual visit is right for you and will schedule the appointment for you.
When this may help
- I have an appointment that can be done by video instead of in person.
- I want to save travel time or avoid coming to a clinic or hospital.
- I'm not feeling well enough to travel.
- I live far from my care provider.
What you can do
With BC Virtual Visit, you can:
- Meet with your care provider by secure video.
- Talk, listen, and share information in real time.
- Review symptoms, treatments, next steps, or follow-up plans.
- Include a family member or support person (if you choose).
Your appointment will be as private and confidential as an in-person visit.
How to begin
- Your virtual visit must be arranged through your care provider or Island Health team.
- Once your appointment is booked, you’ll receive an email with details about how to join.
- To get started, you need:
- A personal email address.
- A smartphone, tablet, or computer with a camera, microphone, and speaker.
- A secure internet connection.
How to use BC Virtual Visit
Before your visit
- Make sure your device is charged or plugged in.
- Check that your camera and microphone work.
- Download the BC Virtual Visit app if your device needs it.
- Find a private space where you can speak openly.
- Use home Wi-Fi or a secure network (avoid public Wi-Fi when possible).
During your visit
- Join a few minutes early to test audio and video.
- Have your questions written down.
- Speak clearly so your provider can hear you.
- Ask if follow-up instructions will be sent after the visit.
After your visit
- Review any instructions your provider shares.
- Book follow-up care if needed.
- Reach out to your care team with any questions.
Costs
Using BC Virtual Visit is free. Your phone's data plan may apply charges.
Devices and apps
- iPhone or iPad: Download the BC Virtual Visit app before your appointment.
- Android phone or tablet: Use Chrome or download the BC Virtual Visit app from Google Play.
- Desktop computer (Mac or Windows): Join using a supported browser: Chrome, Firefox, Edge, or Safari (Internet Explorer will not work.)
Privacy and safety
Your virtual visit is:
- Secure and encrypted
- Protected under BC and Island Health privacy laws
- Not recorded
To protect your privacy:
- Use home Wi-Fi or a wired network
- Avoid public networks when possible
- If using public Wi-Fi, review the terms of use carefully
Recording reminder: If you want to take photos, video, or audio during your appointment, ask for permission from everyone involved first.
Extra information
Technical support
For help downloading or using the BC Virtual Visit app, call the
Virtual Care Patient Support Desk: 250-519-1944
Hours: Monday to Friday, 8 a.m. – 4 p.m. (not open on statutory holidays).
This phone line is for technical support only—not for booking appointments.
Benefits of virtual visits
- Saves travel time
- Lets you meet from home
- Helps you stay connected to your care team
- Offers safe, high-quality care through secure video