Your rights as a patient

When you receive care at Island Health, you have the right to feel safe, respected, and informed. These rights apply to patients, residents, clients, and families receiving care from Island Health.

Your rights include:

  • Your information is private
  • You are treated with respect
  • You can make decisions about your care
  •  You can raise concerns safely
  • Care follows professional standards
Your information is private

You have the right to privacy. We protect your personal health information and follow strict standards for how it is collected, used, and shared. Learn about how your information is protected:
You are treated with respect

You have the right to care that is fair, professional, and respectful. Island Health expects all staff and providers to follow clear standards of conduct and cultural safety. Learn about: 
You can raise concerns safely

You have the right to speak up if something doesn’t feel right. Concerns can be reported confidentially, and we take every concern seriously.  Learn about how concerns are reported and addressed: 
Public resources are used responsibly

Island Health manages public resources on behalf of the communities we serve. You have the right to expect transparency and fairness in how public funds are used. Learn about: 
Technology is used safely

Island Health uses technology to support care and communication.
We follow strict standards to ensure systems are secure and used responsibly. Learn about: 
Care follows clinical standards

You have the right to safe, high-quality care. Physicians, nurses, and care teams follow professional standards, clinical guidelines, and infection prevention practices. Learn about the standards that guide care delivery.
You can make decisions about your care

You have the right to understand your care and participate in decisions about treatment. Learn more about:

  • Consent policies
  • Substitute decision making
  • Advance care planning
  • Care commitments
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