Coming for care? Start here to get ready for your visit and know what to expect.
Get ready for care
-
If scheduled care: check your appointment details (where to go, when to arrive, and any prep like fasting). Need to change your appointment? Contact the clinic that booked it.
- Bring the following:
- BC Services Card or identification card
- Appointment details
- List of medications
- Glasses, hearing aids, or mobility aids
- Something to pass the time
Feeling sick before your appointment?
Contact the clinic or service that booked your visit to ask if you should still come in.
Plan your trip
Public transit
Plan your route using the trip planner from BC Transit.
What to expect: during your visit
- Check in when you arrive (front desk or clinic)
- You may need to wait—times can change based on patient needs
- Your care team will explain what will happen and answer questions
- You may be asked questions about your health and medications
- You may be asked if you identify as Indigenous. Answering if always your choice. This information helps us offer culturally safe care and connect you with supports if you choose.
- Tests, exams, or treatments will be explained before they happen
- A support person may be allowed, depending on the care area
- Animals are not allowed, except certified assistance dogs. Approved therapy animals may be allowed in some areas.
Need extra help?
Ask for help with mobility, language, or other needs when you arrive—or call ahead.
View or request your health records
Get ready to go home
Your care team will help you plan for leaving the hospital or clinic and continuing your recovery at home. You may be connected to: