Brain injury support

When this service can help

This service may help if you have a diagnosis (or medical evidence) of an acquired brain injury that happened after birth and need support to:

  • Rebuild or maintain movement, thinking, or daily living skills
  • Stay independent at home and in the community

Services are voluntary and based on availability.

Am I eligible?

You might be. Eligibility depends on your age, diagnosis, health conditions, level of need, and how much support you currently have. Call us and we’ll walk you through it. 
Brain Injury 

  • Age 19+
  • Confirmed brain injury after birth
  • Live in Island Health region
  • Limited or no coverage from ICBC, WorkSafeBC, Veterans Affairs, etc.

How to begin

Have these details ready for you or the person you're calling for:

  • A valid BC Services Card
  • Full name
  • Date of birth
  • Home address 

Call the Community Access Line. We’ll ask a few questions, learn what you need, and connect you with services. 

South Island: 250-388-2273 / 1-888-533-2273  Hours: 8:30 a.m. to 10:30 p.m.
Centre Island: 250-739-5749 / 1-877-734-4101  Hours: 8:30 a.m. to 8:00 p.m.
North Island: 250-331-8570 / 1-866-928-4988
Hours: 8:30 a.m. to 6:00 p.m.  

What to expect

The goal is to help you stay safe, build confidence, and live as independently as possible after a brain injury. 

If you use this service you may expect some of the following:

  • Care based on your needs, goals, and daily challenges
  • Support from a team that may include nurses, occupational therapists, physiotherapists, and social workers
  • Help with strength, balance, memory, thinking, and daily routines
  • Practical strategies and equipment to make daily activities easier
  • Home visits and a home safety review
  • Coordination with your family doctor or nurse practitioner
  • Information and support for family members and caregivers
  • Referral to Brain Injury Specific supported living sites including CONNECT, MacDonald House and Family Care Homes if appropriate

Costs and fees

  • Brain Injury Program: Basic services are free. Fees may apply to those living in Supported Living sites. LTC client rates vary depending on the service and your situation. Call 250-519-5299 for details.
  • Residential Rehabilitation Assistance Program (RRAD): free

If you are unsure whether fees apply to you, call the program directly. Staff can explain any costs and what is covered.