Emergency Care / Call 9-1-1
Life-threatening or serious emergencies such as chest pain, stroke, overdose, or severe injury
Mental Health and Substance Use Help
Get help for suicidal thoughts, anxiety, depression, threats of violence, or self harm.
Sexual Assault Care in the ED
Get help after sexual or relationship violence. Visit the ED within 7 days. See a forensic nurse for private care. No police unless you ask.
Poison Control (24/7)
Get expert advice on suspected poisoning. If a person stops breathing, collapses or has a seizure, call 9-1-1
Talk to a Nurse / Call 8-1-1
Call 8-1-1 for non-emergency health advice. Available 24 hours a day, 7 days a week.
Pharmacy Services
Get fast help with things like UTIs, pink eye, shingles, prescription refills, and vaccines.
Family Doctor or Nurse Practitioner
If you have a family doctor or nurse practitioner, call your clinic. Ask if you can see someone today, tomorrow or after-hours.
Same-Day & Next-Day Care
See a health provider in-person at an Island Health clinic. Most clinics require an appointment – call ahead to book.
Home Care Services
Get help with ongoing health needs, daily tasks, nursing and rehabilitation, end-of-life support and more.
If it's life-threatening, you won't have to wait
- When you’ll be seen depends on how urgent your condition is. Life-threatening cases are seen first.
- Your estimated wait time to see a doctor starts after you are checked-in.
- Wait times are estimates. They are updated hourly and can change based on current conditions in the ED. Based on our calculations, 9 out of 10 patients will be seen within the estimated wait time. Most people should be seen sooner.
- "Wait time not available" means the ER is busier than usual — and the wait may be longer than estimated.
North Island
North Island Hospital - Campbell River & District Emergency Department
Life-threatening cases seen first
Life-threatening cases seen first
Port Hardy Hospital Emergency Department
Central Island
Life-threatening cases seen first
Life-threatening cases seen first
Life-threatening cases seen first
South Island
Life-threatening cases seen first
Life-threatening cases seen first