Reset your password

For Island Health employees, staff, and physicians. Reset your password, unlock your account, or update security questions. Set up Multi-Factor Authentication (MFA) and register for Self-Service Password Reset (SSPR).

Set up account security first

You must set up:

  • Multi-Factor Authentication (MFA)
  • Self-Service Password Reset (SSPR)

These are required before using any self-service options.

Not set up yet? If you haven't set up MFA or SSPR and need to reset your password now, contact the IMIT Service Desk below.

Set up now

Self-Service Options

Once you set up account security (MFA and SSPR), you can manage these tasks yourself:

Go to aka.ms/sspr

Select I forgot my password, answer your security questions, verify with MFA, and follow the prompts.

View the Self-Service Password Reset User Guide for step-by-step instructions.

Go to aka.ms/sspr

Select I know my password, but still can't sign in, answer your security questions, verify with MFA, and follow the prompts.

View the Self-Service Password Reset User Guide for step-by-step instructions.

Go to ssprsetup.islandhealth.ca

Sign in, verify with MFA, go to the Security info tab to manage your security questions.

View the Self-Service Password Reset User Guide for step-by-step instructions.

Can't use these options? Contact the IMIT Service Desk below.

 

Set up account security

  • Multi-Factor Authentication (MFA) is required when signing in from home or off-site.
  • Register for Self-Service Password Reset (SSPR) to reset or unlock your password yourself - no need to submit a request to the IMIT Service Desk.

New user or no device? Contact the IMIT Service Desk below


Have a device or Temporary Access Pass (TAP)?

Go to mfasetup.islandhealth.ca

Sign in, register your device, create five security questions, keep your device ready for home or off-site login.

View the MFA Setup Guide for step-by-step instructions.

MFA is required first - you must set up Multi-Factor Authentication before registering for SSPR. SSPR lets you reset your password or unlock your account yourself.

Go to ssprsetup.islandhealth.ca

Sign in, verify with MFA, add five security questions, and review your settings.

View the Self-Service Password Reset User Guide for step-by-step instructions.

Contact IMIT Support

Having trouble signing in? The IMIT Service Desk is available 24/7 to help.

FAQs

Need help with SSPR? Expand the questions below or view the full SSPR Troubleshooting and FAQs for more guidance.

  • All Island Health employees.
  • Works for new and existing accounts once MFA is set up.
  • You forget your Windows password.
  • Your account is locked after too many incorrect password attempts.
  • SSPR requires your MFA device.
  • If it’s not with you, you cannot use SSPR to set up or reset your password.
  1. Contact the IMIT Service Desk to reset your Windows password.
  2. After resetting, follow How to Change Your Security Questions and Answers to delete and recreate them.
  1. Use your MFA device (or personal device) and follow How to Use SSPR to Reset Your Password.
  2. After resetting your password, go on-site and connect via Ethernet or Island Health Wi-Fi.
  3. Log in using your new Windows password.

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