Compliments & Complaints

Quality health care is important to all of us at Island Health. Your feedback will further improve the quality of the health care system. 

If you have a compliment or a complaint, about quality of care, please first speak with the person who provided the service, or to the manager of the area.

Contact Us

Mailing address:
Patient Care Quality Office
Royal Jubilee Hospital
Memorial Pavilion
Watson Wing, Rm 315
1952 Bay Street
Victoria, B.C.
V8R 1J8

Sooke Region, West Shore & Urban Greater Victoria

From the Parliament steps to the Saanich Peninsula, Metchosin to Mount Douglas, Southern Vancouver Island is the smallest, yet most populated geography that Island Health serves. As such, comprehensive health care and services ranging from obstetrics to geriatrics are available in first-class facilities across the region. Learn more about health care on Southern Vancouver Island.    

Nanaimo, Oceanside, Alberni-Clayoquot

From city streets to mountain tops to open Pacific Ocean, the diverse coastal communities of middle Vancouver Island face many health challenges. The city of Nanaimo in particular, continues to grow as a health services hub. However, the region's needs are broadly distributed in culturally distinct locations. Whether it’s supporting search and rescue in the rain forest or working with at-risk urban youth, Island Health is here.

Comox Valley, Strathcona, North Island

The northern half of Vancouver Island and the surrounding areas are among the most rugged, wildly diverse regions in Canada. From some of the most livable and fastest growing communities to some of the most remote and least populated, this region includes white sand beaches and snow capped mountains. It also boasts some of the most innovative and committed rural health practitioners in the country.