Island Health is making it easier for patients to receive and confirm outpatient medical imaging appointment notifications.
Starting February 23 in the North and Central Island, and March 3 in the South Island, patients enrolled in the MyHealth patient portal will receive their appointment information by text and email instead of through an automated phone call.
Patients who are not registered for MyHealth will continue to receive notifications by telephone. If a patient can’t be reached by telephone after three attempts, the appointment request will be returned to their healthcare provider for follow-up.
MyHealth is a free, secure online portal that gives patients convenient, 24/7 access to their personal health information collected at Island Health facilities, from anywhere with an internet connection. To enroll in MyHealth, visit islandhealth.ca/myhealth.
How the new system works:
Patients enrolled in MyHealth will get a text message notifying them of their appointment. Patients who have chosen to receive email notifications in their MyHealth account will also receive an email.
These notifications include:
- Hospital location and full address
- Type of exam (such as CT scan, ultrasound, or MRI)
- Date and time of appointment
- A link to confirm the appointment and view preparation instructions for the exam
- A phone number to call for cancelling, rescheduling, or questions
Notifications for BC Cancer breast screening appointments will continue to be sent by mail and will not be affected by this change.
Benefits of the new process:
The new system makes appointments easier to manage and information easier to access for MyHealth users who can:
- Confirm their appointment with one click
- Review appointment details anytime when they access their MyHealth account
- Access exam preparation instructions ahead of their appointment
Patients can prepare for this transition by:
- Registering for MyHealth
- Updating contact information including phone number and email address
Reminder:
Island Health will never ask for passwords, banking details or payment information by text or email.