This hospital Emergency Department is open 24/7 for life-threatening or serious health concerns. Patients are seen based on the urgency of their condition, not the order they arrive.
How to Get Care at This Hospital
If you or someone else is in danger or needs urgent medical help, call 9-1-1 right away.
You can also come directly to the Emergency Department. When you arrive, a nurse will check how urgent your condition is. The most serious cases are treated first.
Wait times can vary. If your condition is not an emergency, you may be directed to a same-day or urgent care clinic.
When to Come to This Hospital
Call 9-1-1 or go to the Emergency Department for:
Emergency Care
- Signs of a stroke (numbness, confusion, trouble speaking)
- Chest pain or signs of a heart attack
- Major injury or trauma
- Mental health crisis
- Head injury with loss of consciousness
- Pregnancy complications
- Feeling unwell and on dialysis
- Overdose or poisoning
- Sexual assault or rape
Medical Imaging at RJH
Medical Laboratory at RJH
Sign Up for a Doctor or Nurse Practitioner
If you don’t have a family doctor or nurse practitioner, you can register to be matched when one becomes available.
1952 Bay St
Victoria, B.C.
V8R 1J8
1-877-370-8699
All users parked at Royal Jubilee Hospital must pay or have a valid parking permit 7 days a week, 24 hours a day. Parking can be purchased at pay stations or through the mobile app providers listed below. License plates are required to purchase parking (except for street meters).
Rates
Street Meters:
$0.25 for 10 minutes
Emergency/Main Entrance:
$1.00 for the first 30 minutes
$1.50 for each additional hour
Surface Lots and Parkade Parking Pay Stations:
$1.50 for each hour
$12.00 for 24 hours
$26.75 for a weekly permit
Pay stations accept coins or credit card.
No debit or Visa branded debit cards accepted.
No change is provided from pay stations.
Mobile Apps:
HONK - The app is available for iPhones via the Apple App Store and for Android phones via the Google Play Store.
Pay by Phone - The app is available for iPhones via the Apple App Store and for Android phones via the Google Play Store.
Parkade:
Parkade clearance height is 6’8”.
Special Permits and Parking Exemptions
For more parking information, visit the Island Health Parking Services web page.
This site has an All Nations Healing Room
Public WiFi Access
Free WiFi is available for patients and visitors at the Royal Jubilee Hospital. Select the wireless network “IslandHealthGuestWiFi” from your wireless device and follow the instructions to connect.
