Understanding Residential Care Fees

Residential Care rates for long term care clients are based on your previous year’s tax assessment. Upon admission to a residential care facility, the Case Manager will complete a financial assessment and determine a monthly billing rate. The rate is forwarded to our office for monthly billing.

If your financial circumstances have changed and you require a rate review, contact the Home and Community Care case manager at the Community Care office.

Facilities Operated by Island Health 

Preauthorized payments by credit card or bank withdrawals can be set up by requesting a payment form by emailing the Billing department for Residential Care at revenuerescarebilling@viha.ca.

Facilities Not Operated by Island Health

For those residential care locations not operated by Island Health, all billing enquiries should be made using the telephone number listed for that location.

Questions? Contact the Island Health Revenue Billing department:

1952 Bay St
Victoria, B.C. 
V8R 1J8
Canada

250-370-8185
Toll Free: 1-866-995-3299
Fax: 250-519-1723
revenuerescarebilling@viha.ca