Testing Your MyVirtualVisit Connection

To ensure a successful MyVirtualVisit appointment, please test your connection in advance. Your device should be no more than 5 years old and running the latest operating system. Your computer, laptop, tablet or smart phone needs to have a camera, microphone and speaker. 

Your device will support MyVirtualVisit appointments if you are able to:

  • Watch a video on YouTube® or Netflix®, and
  • Use Skype®, FaceTime®, WhatsApp® video call or any other video platform

MyVirtualVisit is moving to desktop, tablet, and smartphone apps provided by InTouch Health, our software vendor. Download the InTouch Patient application for your chosen device prior to your appointment.

How to test your audio and video connection for MyVirtualVisit

  1. Join the MyVirtualVisit Self-Test waiting room*  
  2. Click “CHECK-IN” to enter the waiting room
  3. Type your name and click “CONFIRM” 
  4. Click “TEST CONNECTION” 
  5. If prompted, allow camera and microphone access
  6. Look for the green check mark or message indicating the quality of your network is good.

*If you do not have the InTouch Patient app on your device. You will be prompted to download it at this point. See Downloading the MyVirtualVisit App for more information

If you are not successful testing your device, please call our support desk at 1-888-519-1880 before your appointment. 

Sample successful desktop application connection:

Sample successful MyVirtualVisit video connection

Sample successful iOS application connection:

mvv-sample-successful-ios-connection.png

If testing your connection was a success, you are now ready to attend your MyVirtualVisit appointment.

General Information on Testing Your MyVirtualVisit Connection

Referral Required?
Not required

News & Events

Urgent and primary care centre coming to Esquimalt

People living in Esquimalt and neighbouring communities will soon have better access to team-based everyday health care with planning for an urgent and primary care centre.

Read more

British Columbians warned of Salmonella infections

British Columbians warned of Salmonella infections

British Columbia (B.C.) is one of five provinces experiencing an ongoing Salmonella outbreak.

Read more

A passion for public health: meet Mike Benusic, Island Health’s new MHO

A passion for public health: meet Mike Benusic, Island Health’s new MHO

Sometimes life really does come full circle – just ask Mike Benusic.

Read more