Downloading the MyVirtualVisit App

This page contains information on how to download and install the application required for a MyVirtualVisit appointment. 

Download and Start Using the InTouch Patient App for MyVirtualVisit

Use the information below to find the virtual visit application for your chosen device and instructions on how to download and install it if required. Please note that Internet Explorer (IE) and Safari browsers do not work for MyVirtualVisit. No application is available at this time for Android devices. Users can access MyVirtualVisit through their Chrome or Firefox browser. Contact MyVirtualVisit support (1-844-442-4433) if you have questions or need assistance. 

Updates to the MyVirtualVisit application: InTouch is now Teladoc Health

Between January 25 and February 15, our MyVirtualVisit applications previously known as InTouch Patient will be renamed to Teladoc Health Patient. Ensure you have the latest version of our application prior to your virtual visit.

  • iPhone or iPad users: After January 25, update your InTouch Patient iOS application through the AppStore
  • Desktop users: After February 15th, launch the InTouch Patient application on your device and follow the prompts to update the application.

Look for the Teladoc Health Patient app icon on your device for future virtual visits: 

Before January 25 After January 25

intouch-patient-icon.png

teladochealth-patient-app.png

iOS App for iPhones and iPads

intouch-patient-icon.png

Download the InTouch Patient App from the App Store or by clicking the "Enter Waiting Room" link from your email/text appointment invitation. 

Help downloading the InTouch Patient iOS app

Download the app a day or two before your appointment to provide time to solve any technical issues. If you do not download the app from the App Store you will be prompted to download it when you click the "Enter Waiting Room" link from your email/text appointment invitation.

Depending on your App Store settings, you may be prompted to enter a password, use Face ID or Touch ID to complete the download process. Visit Apple Support for help if needed. 

Start using the app

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the app. See: Tips for testing your connection and attending your Appointment.

Desktop App for Windows Devices

intouch-patient-icon.png

Click the "Enter Waiting Room" link in your appointment invitation email/text message to download the InTouch Patient app.

Help downloading the Intouch Patient desktop app for Windows devices 

Start using the app

The desktop app will provide the best experience.  If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Firefox). 

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the Windows desktop app. Tips for testing your connection and attending your Appointment.

Desktop App for Mac Devices

intouch-patient-icon.png

Click the "Enter Waiting Room" link in your appointment invitation email/text to download the InTouch Patient app.

Help downloading the Intouch Patient desktop app for Mac Devices 

The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Firefox). Safari is not supported and will not work. 

Start using the app

After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM button to join your appointment. Future appointments from this device will automatically open in the Mac desktop app. Tips for testing your connection and attending your Appointment.

General Information on Downloading the MyVirtualVisit App

Referral Required?
Not required

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