This page contains information on how to download and install the application required for a MyVirtualVisit appointment.
Use the information below to find the virtual visit application for your chosen device and instructions on how to download and install it if required. Please note that Internet Explorer (IE) and Safari browsers do not work for MyVirtualVisit. No application is available at this time for Android devices. Users can access MyVirtualVisit through their Chrome or Firefox browser. Contact MyVirtualVisit support (1-844-442-4433) if you have questions or need assistance.
Between January 25 and February 15, our MyVirtualVisit applications previously known as InTouch Patient will be renamed to Teladoc Health Patient. Ensure you have the latest version of our application prior to your virtual visit.
Look for the Teladoc Health Patient app icon on your device for future virtual visits:
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Download the InTouch Patient App from the App Store or by clicking the "Enter Waiting Room" link from your email/text appointment invitation. |
Download the app a day or two before your appointment to provide time to solve any technical issues. If you do not download the app from the App Store you will be prompted to download it when you click the "Enter Waiting Room" link from your email/text appointment invitation.
Depending on your App Store settings, you may be prompted to enter a password, use Face ID or Touch ID to complete the download process. Visit Apple Support for help if needed.
After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the app. See: Tips for testing your connection and attending your Appointment.
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Click the "Enter Waiting Room" link in your appointment invitation email/text message to download the InTouch Patient app. Help downloading the Intouch Patient desktop app for Windows devices |
The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Firefox).
After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM link to join your appointment. Future appointments from this device will automatically open in the Windows desktop app. Tips for testing your connection and attending your Appointment.
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Click the "Enter Waiting Room" link in your appointment invitation email/text to download the InTouch Patient app. Help downloading the Intouch Patient desktop app for Mac Devices |
The desktop app will provide the best experience. If you do not wish to download the app, you may choose to continue in your preferred browser (Chrome or Firefox). Safari is not supported and will not work.
After you have downloaded and opened the app, you must return to your appointment invitation and click the ENTER WAITING ROOM button to join your appointment. Future appointments from this device will automatically open in the Mac desktop app. Tips for testing your connection and attending your Appointment.
